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@ It would be nice to believe that all strategies
are products of an entirely objective thought
process.
@ u
. When
organizational participants interact with one
another, they use common language,
terminology, and rituals related to conduct
@ à
. Standards of behaviors exist,
including guidelines on how much work to do,
which in many organizations come down to
µdo not do too much; do not do too little´
@ ÷
High product quality, low
absenteeism, and high efficiency
@ Ô
·eliefs about how employees
and/or customers are to be treated.
@ u
This is an overall
feeling that is conveyed by the physical
layout, the way participants interact, and
the way members of the organization
conduct themselves with customers and
other outsiders.
a
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