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Topic 4a
Requirements : User and Task Analysis
Requirements Gathering
The outcome of any design is judged by how
successful it meets the needs of the product desired
by both users and organisation that commissioned it.
Designer must understand
Clear and detailed knowledge of the users
What users can do with the product tasks users can
perform using the product
How the product in used in the organisation the
environment where the product is used
Why Study Users?
Users decide whether to use a product, not designers
or supervisors
Even if dictated by the supervisors, how the product is
used is self-determined.
This is affected by :
Likes and dislikes
Habits and skills
Education and training
Physical limitations May be fully able-bodied or may have some physical limitations
in relation to hearing, sight, mobility, use of hands, or
wheelchair use.
Educational May have only minimal education qualifications and possess
background limited literacy and numeracy skills
Computer/IT skills May have little or no prior experience of computer or IT use
Motivation May be very motivated to use the ATM, particularly if they can
do their banking quickly and avoid waiting in long lines at the
bank
Attitude Attitudes to use may vary, depending on the services the ATM
offers, the reliability of the technology itself, and the attitude of
users toward computers
User Profile
The user profile is translated into UI Requirements, eg.:
Age range from 12 to 80+ ATM screen height needs to accommodate users of
varying height
May be fully able-bodied or ATM screen height needs to accommodate able-bodied
may have some physical users as well as users with walking sticks or
limitations wheelchairs.
May have some physical All user inputs should have both visual and auditory
limitations in relation to feedback
hearing
May have some physical Screen text should be of a reasonably large font, in
limitations in relation to sight order to be read by both the visually impaired and
unimpaired
May have some physical Touchscreens, if used, should have target area large
limitations in relation to use of enough to locate
hands Touchscreens, if used, should be sensitive enough to
respond to users with decreased strength in fingers
Little or no experience of The application should be easy to learn and use.
computer/IT use
User Profile
Smaller user groups are easier to design for
Different user group use a system differently
The user profile for ATM customers can be broken
into 3 user groups:
Teens / young adults
Young adults to middle age
Middle age to senior citizen
User Profile
The user characteristics for “teens/young adults”
Age 12 to 25
Age 25 to 50
Gender Both male and female
Physical limitations May be fully able-bodied or may have some physical
limitations in relation to, e.g. hearing or sight. Height
varies.
Educational May have only minimal educational qualifications
background
Computer/IT use May have little or no prior experience of computer/IT use
Age 50 to 80+
Gender Both male and female
Physical limitations May be fully able-bodied or may have some physical
limitations in relation to, e.g. hearing or sight, mobility, or
use of hands. Height varies.
Educational May have only minimal educational qualifications
background
Computer/IT use May have little or no prior experience of computer/IT use