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Systems Management
p
phapter 1
@ This lecture / chapter traces the growing importance of
information systems management and presents a conceptual
model to show the key areas, how they fit together, and the
principal issues for CIOs in each area
@ It sets up the context for the book:
@ First by describing today·s business organizational and technical environment
@ Second by describing a framework for viewing the work of the IS
organization; and
@ Third by describing an IS organization·s evolution from 1985 to present
@ A Simple Model
@ A Better Model
@ The Technologies
@ The Users
@ Systems Development and Delivery
@ IS Management
@ IT is a major underpinning of the way the ¶old· and ¶new· worlds interface
@ Decapitalization
@ Tangible items, such as capital, equipment and buildings were the tenets of
power in the industrial age
@ Today = power of ¶intangibles· such as ideas and knowledge
@ Managing talent = as important as e.g. managing finance
@ 1990s saw an increase in systems that let consumers access corporate computer
systems to:
@ Learn about products
@ Purchase products
@ Inquire about orders
@ Communicate and ¶do business· with the firm
@ Team-Based Working
@ Working together on projects
@ Work Electronically
@ Taking advantage of the Internet and networks in general = 3rd major goal of
enterprises today
@ Requires different organizing principles, management tenets, compensation schemes,
structure etc.
@ Changes how organizations interact with others including customers
@ The microchip moved power within companies. Bandwidth moves power all
the way to consumers
@ Will increase exponentially as bandwidth capability increases and costs
decrease
@ Handle Continuous and Discontinuous Change
@ Fits and starts
@ Hardware Trends
@ ·50s ² ·60s + - Batch processing predominant; on-line systems emerged later
@ Mid ·70s processing power began to move out of the central site ´at the insistence
of users!)
@ 1980s: Advent of personal computers
@ Client-Server computing: ´Clientµ machine user interfaces with ´Serverµ on the
network holding the data and applications
@ Major current development = hand-held devices, wireless etc.
@ Further distribution beyond organizational boundaries to suppliers, customers
etc.
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@ Over the last 50 years technology has become increasingly complex and
powerful
@ Users have become increasingly sophisticated
@ Information systems are now viewed as ¶products· and users have become
¶customers·
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A
3. System Development and Delivery
@ Systems development and delivery bridge the gap between
technology and users
@ Part I - Leadership
@ Part II - Technologies
@ Part III - Delivery
@ Part IV - Supporting work
@ Part V - Looking ahead
@ Part I ² Leadership
@ Chapters 2 - 4
@ Deals with the strategic issues that are the responsibility of the
top systems executive ² CIO
@ Chapter 2 = evolution of the IS function and the CIO·s job
@ Chapter 3 = strategic uses of IT
@ Chapter 4 = IS planning
@ Part II ² Technologies
@ Chapters 5 ² 8
@ Deals with the management of the essential information
technologies
@ Distributed systems architecture
@ Building and managing telecommunications
@ Managing corporate information resources
@ Managing day-to-day operations