Beruflich Dokumente
Kultur Dokumente
UNDERSTANDING
GROUPS AND
TEAMS
© 2003 Pearson Education Canada Inc. 15.1
LEARNING OBJECTIVES
• You should be able to:
– Differentiate between formal and informal groups
Stage II
Prestage Stage I Storming
Forming
Stage III
Norming Stage V
Stage IV
Adjourning
Performing
© 2003 Pearson Education Canada Inc. 15.7
UNDERSTANDING GROUP
BEHAVIOUR (continued)
• Basic Group Concepts
– Role - set of expected behavior patterns
attributed to someone who occupies a given
position in a social unit
• group members have particular roles
• individuals play multiple roles
– role conflict - individual confronted by
different role expectations
in Productivity in Productivity
Productivity on Productivity
Resolving conflicts by
Unassertive
Resolving conflicts by
withdrawing from or placing another’s needs
suppressing them and concerns above your
own
Avoiding Accommodatin
g
Uncooperative Cooperative
Cooperativeness 15.17
© 2003 Pearson Education Canada Inc.
UNDERSTANDING GROUP
BEHAVIOUR (continued)
• Group Decision Making
– Advantages
• Provide more complete information
• Generate more alternatives
• Increase acceptance of solution
• Increase legitimacy
– Disadvantages
• Time consuming
• Minority domination
• Pressures to conform
• Ambiguous responsibility
Allows managers
Increases to do more strategic
performance Management
WHY USE
TEAMS?
Takes advantage
Increases
of workforce
flexibility
diversity
Membership Duration
• Functional • Permanent
• Cross-functional • Temporary