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INTRODUCTION
1. knowledge management is about storing
and sharing the wisdom, understanding and
expertise accumulated in an organization
about its processes, techniques and
operations. It treats knowledge as a key
source.
2. For hundred of years owners of family
business have passed their commercial wisdom
to children, workers have exchanged their ideas
and know- how on the job with their colleagues
INTRODUCTION
3. Foundation of industrialized economies
have shifted from natural sources to
intellectual assets, executive have
compelled to examine the knowledge
underlying their business and its utilization.

TYPES OF KNOWLEDGE

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INTRODUCTION
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CONCEPT OF KNOWLEDGE

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CONCEPT OF KNOWLEDGE
Categorization of knowledge by Backler are
as under:
] EMBEDDED in technologies, rules and
procedures
] ENCULTURED as collective understanding,
stories, values and beliefs Build relationships
] EMBODIED into the practical activity (know-
how)
] EMBRACED as conceptual understanding
and cognitive skills of key persons
CONCEPT OF KNOWLEDGE
Knowledge emerge from the collective experience of work
and shared between members of a particular group or
community. The distinction among the data, information
and knowledge is important in this regard2

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CONCEPT OF KNOWLEDGE
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] Explicit knowledge can be codified,


recorded and available in database.

] Tacit knowledge exits in one¶s mind. It is


difficult to articulate it in writing and usually
acquired it through personal experience.

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SIGNIFICANCE OF KNOWLEDGE
MANAGEMENT
        

 
 
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* CODIFICATION STRATEGY
* PERSONALIZATION STRATEGY
KNOWLEDGE MANAGEMENT SYSTEMS

] Creating an intranet
] Creating data warehouse
] Using decision support system
] Using groupware information technologies (e-
mail, discussions)
] Mapping sources of internal expertise (yellow
pages)

 
  
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KNOWLEDGE MANAGEMENT ISSUES
Following are the apprehensions in this regard

] Pace of change
] Relating management strategy to business
strategy
] Technology and people
] Cultural resistances
] Knowledge workers
] Will in transmissions of knowledge
] Bounded rationalities
] Level of acceptor
CONTRIBUTION OF HR TO KNOWLEDGE
MANAGEMENT
] Culture development
] Promote a climate of trust and commitment
] Organizational design and development
] resourcing
] Motivation
] Performance management
] Workshops and conferences etc
] Working with Information technology
] Promoting the cause

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