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‡ Vendors are the people who have developed the ERP

packages.
‡ To develop the ERP packages, they spent a huge
amount of time & effort in research & development to
create the package solution that is flexible, efficient
and easy to use.
  
 
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‡Should supply the product and its documentation as soon

as contract is signed
‡Vendor is responsible for fixing any problems in the
software that the implementation team encounters.
‡Provide initial training for company¶s key users (who will
play lead roles in the implementation of the system)


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‡ Vendor demonstrates the product as it exists and

highlights what are the possible options available
‡ Also provide project support function and must
exercise the quality control with respect to how
product is implemented.
  

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‡ Fill the GAP between packages and actual business

processes, customized the software to suit comp¶s
need.
‡ Carry out the necessary modifications.
‡ If the implementation fails, not of the blame will fall
on the vendor.
 |
 




Goal of training:-
‡ Showing the key users how the package works?
‡ What are the major components?
‡ How the data and information flows across the
system?
‡ What is flexible and what is not, what can be
configured and what cannot, what can be customized
and what should not.
‡ What are the limitations ,strengths and weakness?
 |
 




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. Practical Demonstrations
2. Competitive Edge- Extra feature
3. On the Basis of study
4. Vendor Credibility- Stake in the market,
Background,
5. Flexibility of vendors
  `
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1. Baan
2. J.D.Edwards
3. Oracle
4. People Soft
5. SAP


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‡ Business consultants are professional people who

develop the different methods & techniques to deal
with the implementation process & with the various
problems that will crop up during implementation.
‡ They are experts in the area of the administration,
management & control activities.
‡ They have experience of implementation & various
methods that ensures successful implementation.
‡ The only limitation with consultant is they are very
expensive.
‡ They consultants have to make the ERP
implementation for an organization as their own
business.
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‡ The consultants are involved in the implementation
process of the organization.
‡ They consultant should guarantee the success of the
project and should be able to show the results such as
reduction in cycle time, increased response time,
improved productivity, etc to the satisfaction of the
customer.
‡ They are responsible for the administration of all the
phases of the implementation so that the activities occur
at the scheduled time and at the desired level of quality
with effective participation with all those who must
participate.
‡ They add value to the project as they provide knowledge
about the packages & the implementation process which
gives the employees the practical experience.

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. Management Consultants
2. Application Consultants
3. Technical Consultants
 |
 





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‡ They are the people who use the ERP system once it
has been developed.
‡ End users are the people who will be doing the
functions which are automated by the ERP system.
 |
 




‡ They also analyze & provide the suggestion where

customization needs to take place.
‡ The consultants should create a knowledge base &
train the people so that the knowledge stays in the
organization when the consultants leave the project.