Top 10 KPO companies

By
AKS

AKS 1
 What is KPO?

defined as high added value processes chain where the

achievement of objectives is highly dependent on the skills,
domain knowledge and experience of the people carrying out
the activity.

AKS 2
 Cont…

The KPO typically involves a component of Business

Processing Outsourcing (BPO), Research Process
Outsourcing (RPO) and Analysis Proves Outsourcing
(APO).

AKS 3
 Global KPO market is expected to be USD 17 billion by
2010, with India having 71 % share

AKS 4
 List

1. Genpact
2. Evalueserve
3. Ugam Solutions
4. WNS Global Services
5. 24/7 Customer
6. ICICI OneSource
7. EXL Service
8. Copal Partners
9. Pangea3
10. TechBooks

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 Genpact

 www.genpact.com
 HQ  Gurgaon
 Founded  1997
 President & CEO  Mr. Pramod Bhasin
 Revenue  $ 1.259 billion
 Net Income  $ 142 million
 Total assets  $ 1.893 billion
 No of Employees  43900
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 Cont…

 Genpact to Acquire Headstrong for US$550 Million.

 In 2009, Genpact introduced its Smart Enterprise Processes,
a scientific methodology enabling business process
effectiveness to deliver measurable business outcomes.
 Compared with traditional efforts focused on efficiency
within individual processes or business units, SEP’s end-to-
end methodology can deliver two to five times the impact
on improved cash flow, margins, revenue growth or other
targeted financial and operating metrics.

AKS 7
 Evalueserve

 http://www.evalueserve.com/
 HQ  Gurgaon
 Founded  Dec 2000
 Chairman and Co-founder  Mr. Alok Aggarwal
 CEO and Co-founder  Mr. Marc Vollenweider
 COO and Country Head  Mr. Ashish Gupta
 No of Employees  2200

AKS 8
 Ugam Solutions

 www.ugamsolutions.com
 Founded July 2000
 HQ  Mumbai
 CEO  Mr. Sunil Mirani
 No of Employee  1000

AKS 9
 WNS Global Services

 http://wnsgs.com
 HQ  Mumbai
 Founded  1996
 Revenue  $ 582 million
 Employees  21958
 Chairman Mr. Eric Herr
 CEO  Mr. Keshav Murughesh

AKS 10
 24/7 Customer

 www.247customer.com
 HQ  Campbell(US)
 Bangalore
 Founded  april 2000
 CEO & Co-founder  Mr. PV Kannan
 COO & Co-founder  Mr. S. Nagarajan
 Revenue  660 crore
 No of Employees  7500
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 ICICI OneSource

 www.firstsource.com
 Founded  2001
 HQ  Mumbai
 Revenue  $ 413 million
 No of Employees  24,000

AKS 12
 EXL Service

 www.exlservice.com
 HQ  New York City
 Founded  April 1999
 CEO  Mr. Rohit Kapoor
 Chairman  Mr. Vikram Talwar
 Revenue  $252.75 million
 Operating Income  $ 26.52 million
 Profit  $ 26.59 million
 Total assets  $ 305.68 million
 Total equity  $ 248.55 million

AKS 13
 Copal Partners

 www.copalpartners.com
 Founded  2002
 2003(Delhi)
 revenues  $ 60 million
 No of Employees  1275

AKS 14
 Pangea3

 www.pangea3.com
 Founded  2005
 HQ  New York
  Mumbai
 Works in the field of legal outsourcing services.
 Pangea3 is the first and only legal outsourcing services provider
participating in this program.
 Recently on 19 November 2010, Pangea3 has been acquired by the
financial news and business information provider, Thomson Reuters.
The total deal value could be in the range of $35–40 million (around Rs
157-200 crore).

AKS 15
 TechBooks

 www.aptaracorp.com
 Founded  1990
  No of Employees  4600
 categories of work :
 eBooks and Apps
 Content Production
 Publishing Services
 eLearning Solutions
 Technology Services
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 Sources :

 http://www.magazine.assamfoundation.net/index.php?opti
on=com_content&view=article&id=16:kpo&catid=2:career1&
Itemid=5&limitstart=2
 http://www.india-reports.com/reports/Top10Outsourcing3.2.
aspx
 http://www.chillibreeze.com/articles/top-KPO-companies.as
p
 http://www.kpoexperts.com/kpo-india/what-is-kpo.htm
 http://business.outlookindia.com/wirenews_new.aspx?news
id=23366&source=bw
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 http://www.telegraphindia.com/external/display.jsp?mode=
 Thank You

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