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DzTraining is the process of altering employee
behavior and attitudes in a way that increase the
probability of goal attainment.dz
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ñ Training is an act of increasing knowledge and skills of
an employee for doing a particular job.

ñ Its purpose is to achieve a change in the behavior of

those trained and to enable them to do their jobs
better.
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ñ ‘evelopment means the growth of an employee in all
respects. It shapes attitudes.

ñ The term development is associated with the overall

growth of the executives and managers.
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ñ Training is concerned with
maintaining and improving
current job performance. Thus,
it has a short term perspective.
ñ Training is job-centered
nature.
ñ The role of trainer or supervisor
is very important in training.
ñ Executive development seeks to
develop competence and skills
for future performance. Thus, it
has a long- term perspective.
in ñ ‘evelopment is career-centered
in nature.
ñ All development is self-
development. The executive has
to be internally motivated for
self-development.
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ñ
meliance BPO, a premium business process outsourcing services
provider is part of the meliance - Anil ‘hirubhai Ambani (A‘A) Group,
one of the largest business houses of India.
meliance BPO is a state-of-the-art service provider offering end-to-end
solutions focusing in the Telecom, BFSI, Utility and Entertainment
industry verticals. Clients come to us for cost advantages but stay with
us because of our quality. We have been consistently delivering quality
services to our clients thereby generating unmatched business value to
our customers through our centersǯ of excellence. Our operating
philosophy is to provide value added workflow solutions to our
customers utilizing the best of skill sets to ensure continuous
improvements in our service offerings.
The mBPO team consists of a 10000 strong workforce across multiple
locations having skills in project, process, technology & customer
relationship management. To ensure business continuity we have multi
redundancy, robust technology and a strong disaster recovery site.



 
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ñ Traditional approach

ñ The Modern approach


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 Optimum utilization of human resource
 ‘evelopment of human resource
 ‘evelopment of skills and employees
 Team spirit
 Organization culture
 Organization climate
 Quality
 Healthy work environment
 Health and safety
 Morale
 Image
 Profitability
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ñ The Organization

ñ The Trainee

ñ The Trainer
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ñ On-the-job techniques Ȃ
‰ Apprenticeships

ñ Off-the-job techniques Ȃ
‰ mole playing and stimulation
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ANALYSE

‘ESIGN

‘EVELOP

EXECUTE

EVALUATE
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ñ Interactive computer video technology
ñ Broadcast television / cable television
ñ Computer aided instruction
ñ Interactive video / interactive compute
ñ Tele conferencing
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ñ Culture Ȃ
‰ Values and norms
‰ Attitude
‰ Age, gender and professional status

| Language Ȃ
 Spoken
 Unspoken

 Social structure Ȃ
ñ Individual
ñ Assumption
ñ Group




ñ The potential need for practical training and

information to support development effects across the
reliance firm is very great. Many of people across the
firm are keen to acquire skills and knowledge to help
them improve local living standards. It will be very
difficult to find adequate resources to respond to this
explosion in demand for education and knowledge.
However the indications are that new techniques of
training and communication currently becoming
available from the spread of technology can be very
helpful in improving the supply of education and
information across the region.
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