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DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
6 

Policy Why, What

Procedures Who,When,Where

Work Instructions How

Records Evidence
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STUDIES.PSNACET
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STUDIES.PSNACET
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STUDIES.PSNACET

   
 
 

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¦.Costs.
D Can be divided into direct and indirect
costs.
D 6 includes
rHiring Consultants or External
Trainers(if Required)
rSending personals for External
Training.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET

   
 
 

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V  includes:-
rTime spent in developing the s stems
rReorganization.
rExternal Charges.
rTime spend b audits.
rCorrective actions-Revision of manuals
rExpenditure on processing, stationar etc..
rIn India the fee charged b accredited
certification bodies varies from USD 3000(for
compan with ¦00 emplo ees) to USD 5000(for
DEPARTMENT OF MANAGEMENT
companies with 200 emplo ees)
STUDIES.PSNACET

 




V Having people in the compan alread


conversant with QMS requirements.
V Having Documented S stems-related
activities such as work instructions,
plans etc in place.
V Using consultants onl for specific
activities.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET

 











V Internal benefits:-
r Improves customer focus and process.
r Improves management commitment and
decision making.
r Better working conditions for emplo ees
r Emplo ees motivations increases.
r Reduce cost of internal failures.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
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V Gain confident in customer.
V Compan image.
V More Publicit
V Better objective evidence

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET




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¦. Evaluate the organization¶s need/goals
for implementing QMS.
2. Obtain information about the ISO famil
3. Appoint a consultant, if necessar
4. Awareness and Training.
5. Gap anal sis
6. Product Realization processes
7. Staffing

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET




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Î. Planning a Time frame
9.Draft a qualit manual
¦0.Carr out internal audits
¦¦.Appl for certification
¦2.Conduct periodic evaluations

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
    
  
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V Need ma arise from repeated customer


complaints; frequent warrant returns;
high levels of works; rejection of product
or services.
V Identif the goals which ou want to
achieve through QMS,such as customer
satisfaction, market share, efficienc .etc.
V Third part certification.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
    

V Should have a knowledge on the


requirements of ISO¶s.
V Information like Qualit management
principles,FAQs,application,documentati
on requirements.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
     

V Due to lack of adequate competence to


develop QMS.
V But its good to check his/her back
ground knowledge.
V Carr out the cost benefits anal sis
V Training for the ke staff

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
    

V Raise awareness about QMS requirements


V Plan and provide specific Training on QMS
V How to audit compliance with QMS
V The training are provided b :-
The institute of Qualit Assurance(IQA)
American societ of Qualit (ASQ)
International Auditor and Training
Certification Association(IATCA)

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
  

V Evaluate gaps between the existing


qualit management s stem and QMS
requirements of ISO 900¦.
V Prepare how to bridge these gaps.
V Can be carried out b self assessment
or b external consultant.
E.G How does the organization identif
customer¶s needs and expectations on a
regular basis?
DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
{    

V The process covered b clause 7 of ISO


900¦:2000 includes
r Customer related processes
r Design and development
r Purchasing
r Production and service provision
r Control of measuring and monitoring
devices.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
p 

V Decide on the responsibilities of the


persons who will be involved in
developing and documenting the QMS
V Appointment of management
representative.
V Establishment of committee.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
{   

V Prepare complete plan to close the gaps


V Include activities to perform, resources
required.
V Clauses 4.¦ and 7.¦ of ISO 900¦:2000
provides information that should be used
when developing the plan.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
6Ú  

V Include how the QMS applies to the


products,processes,locations,departmen
ts and organization.
V Describe the interaction between the
processes of the QMS.
e.g. interaction between product
realization processes and other
mangement,measurement and
improvements.
V Draft qualit polic and objectives.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
    

V Qualit Audits are defined as ³A s stematic


and independent examination to determine
whether qualit activities and related results
compl with planned arrangements and
whether these arrangements are
implemented effectivel and are suitable to
achieve the objectives.(ISO Î402)
V Here the trained auditors carr out one or two
internal audits during the phase of
implementation.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
 

V After the completion of the above


step(¦0th step) the compan decides to
obtain the certification.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
    

V After certification, the organization


should periodicall conduct internal
audits to review the effectiveness of the
QMS.

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET




¦.How to select a certification bod .


2.Preparing for assessment
3.Auditing
4.Nonconformities
5.Award the ISO 9000 certificate.
6.Surveillance audits

DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET
DEPARTMENT OF MANAGEMENT
STUDIES.PSNACET