EMOTIONAL

QUOTIENT
Emotional quotient or emotional intelligent
set apart
Good leaders

Presented by
- HERTZBERG GROUP
Before we move ahead please note that:-
EQ means emotional quotient.

IQ means intelligent quotient.

EI means emotional intelligent.

Agenda
What is IQ? - Amber Chourasia
What is EQ/EI?
Components of EQ - Uthamaveeran S

How EQ helps in success?

Characteristics of High and Low EQ persons
Myths and Facts of EQ - Abhishek Singh

EQ in Business Organization

Empirical Research
Strategies to Improve EQ
Conclusion
WHAT IS IQ?
IQ is the acronym for intelligent quotient, and refers
to a score given for several standardized intelligence
tests
IQ test measures mathematical and spatial reasoning,
logical ability, and language understanding
WHAT IS EQ/EI?
Emotional quotient/intelligence, simply said, is
the ability to sense and to use emotions to more
effectively manage ourselves and influence positive
outcomes in our relationships with others.
5 COMPONENTS OF EQ
Intrapersonal skill
Interpersonal skill
Stress management.
Adaptability
General mood
INTRAPERSONAL SKILL
Self Regard (ability to accept oneself as basically good)
 Emotional Self Awareness (ability to recognize one's own
feelings, which allows us to manage them and make better
decisions. It is important to be positive even when challenged
because it results in more focused thinking)
 Assertiveness (ability to express feelings, beliefs, and
thoughts without becoming antagonistic and uncooperative
towards others)
 Independence (ability to be self-directed and self-controlled
in ones thinking and actions and to be free of emotional
dependency)
 Self Actualization (ability to realizes one's potential)
INTERPERSONAL SKILL
 Empathy (understanding the feelings of others, which
enables us to respond appropriately to changes in the
emotional climate of others; Significant others, take note)
Social Responsibility (being a cooperative,
contributing, and constructive member of various social
groups)
 Interpersonal Relationships (ability to establish and
maintain mutually beneficial relationships noted for their
intimacy and by the giving & receiving of affection,
whether it be as a lover, friend, family member, or loyal
employee)
STRESS MANAGEMENT
Stress Tolerance (Ability to handle difficult
situations without ‘falling apart')
 Impulse Control (ability to resist or delay an
impulse, drive, or temptation to act; controlling the
need for "instant gratification")
ADAPTIBILITY
Reality Testing (ability to assess the correspondence
between what is experienced and what objectively
exists; knowing what you want to do vs. what you
actually can do)
 Flexibility (ability to adjust one's emotions,
thoughts, and behaviors to changing situations and
conditions)
 Problem Solving (ability to identify and define
problems as well as to generate and implement
potentially effective solutions)
GENERAL MOOD
Optimism
Happiness
How EQ help?
To be successful and survive in today's society,
individuals need to have the necessary communication
and organizational skills to make sound decisions and
interact with each other
Goleman’s argument – success is 80% dependent on
EQ & 20% on IQ
because EQ components are useful in assisting
employees with decision-making in areas like
teamwork, inclusion, productivity, and
communication.
IQ v/s EQ
(Intelligence Quotient v/s Emotional
Quotient)
The research also
shows that IQ can
20%
help you to be IQ
successful to the
extent of 20
80% EQ
percent only in
life. The rest of
80 percent success
depends on your
EQ
The
The
HEAD
HEART

IQ EQ
CHARACTERISTICS OF HIGH EQ PERSON
A person with High EQ :-

 Expresses his feelings clearly and directly with

three word sentences beginning with "I feel..."
Does not disguise thoughts as feelings by the use
of "I feel like...." and "I feel that...." sentences.
Is not afraid to express her feelings.
Is not dominated by negative emotions such as-
Fear, Worry, Guilt, Shame etc
Characteristics of a low EQ person
A person with Low EQ:-

Doesn't take responsibilities for his feelings; but blames

you or others for them.
Can't put together three word sentences starting with "I
feel..."
Can't tell you why she feels the way she does, or can't do it
without blaming someone else.
Attacks, blames, commands, criticizes, interrupts,
invalidates, lectures, advises and judges you and others.
Tries to analyze you, for example when you express your
feelings.
Often begins sentences with "I think you..."
SOME MYTHS/FACTS ABOUT
EQ
Being EQ does not mean a weak, submissive or
defensive personality.
Being high EQ does not mean being extra nice, polite
or sugar coating your language.
The females are NOT superior to males in expressing/
experiences emotions as most of us tend to believe
incorrectly.
There is no direct evidence to prove that EQ is
dependent upon heredity.
Myths…..
Advocating EQ does not mean that we are promoting
low scorers or average IQ people.
Having average EQ is not bad or undesirable
 Having high EQ is always welcome.
 We are not negating the IQ. In fact a combination of
high EQ and high IQ would be a most ideal
personality. It would be a win win situation.
Do different professions requires different
level of EQ?
CLUSTER 1:EXTREMELY HIGH
Artist, Insurance, Advertisement, Social work
CLUSTER 2: HIGH
Teaching, Legal, Tourism, Politics,
Business/Entrepreneurship, Police
CLUSTER 3: AVERAGE
Judiciary, Administration, Information Technology,
Medicine, Banking, Engineering, Nursing,
Accountancy
APPLYING EQ IN BUSINESS ORGANISATIONS
 Customer Service
 Hiring
 Turnover
 Training
 Corporate Culture
 Productivity
 Goal Setting
 Emotional Support
 Leadership
QUOTES
 “Anyone can be angry—that is easy. But to be angry
with the right person, to the right degree, at the right
time, for the right purpose, and in the right way —
that is not easy.”
Importance of EI in organizations
The higher you go, the more EI matters –the more
SOCIAL COMPETENCE matters.
SES-ECQ’s (Senior Executive Service –Executive Core
Qualities)
 influence, communication, leadership, change
catalyst, conflict management, building bonds and
team capabilities.
 Army Values:
 Leadership, duty, respect, honor, integrity, personal
courage, selfless service.
Contd….
50% of the work satisfaction is determined by the
relationship a worker has with his/her boss.
EI is a prerequisite for effective leadership across
borders.
- Requires a high level of self-mastery and people skills;
ability to put yourself into the positions of the others.
The Empirical Research
A study of 80 Ph.D.’s
A study of Insurance sector
A study of IAS officers
A study of stress and burnout
A study of different professions
A study of 80 Ph.D.’s by EQ consortium
A study of 80 Ph.D.’s in science who underwent a battery of
personality tests, IQ tests, and interviews in the 1950s when
they were graduate students in Berkely.
40 years later when they were in their early 70s they were
tracked down and estimates were made on their success
based on resumes, evaluations by experts in their own fields,
and sources like American men and women of science.
It turned out that social and emotional abilities were 4 times
more important than IQ in establishing professional success
and prestige.
(EQ CONSTORTIUM)
A STUDY OF INSURANCE SECTOR
In another research it has been found that insurance
salesperson who were optimists sold 37 percent more
insurance policies in their first 2 years that did
pessimists.
A STUDY OF IAS OFFICERS
AFTER STUDING 60 IAS OFFICERS OF ASSAM
CADRE IT WAS FOUND THAT 77% OF THEM FALL
IN THE CATEGORY OF AVERAGE EQ.
ONLY 15% SHOWED HIGH EQ.
 Nine strategies
Taking the time for mindfulness for promoting
Recognizing and naming emotions Emotional
Intelligence
Understanding the causes of feelings

Differentiating between emotion and the need to take action

Preventing depression through “learned optimism”

Managing anger through learned behavior or distraction techniques

Listening for the lessons for feeling

Using “gut feelings” in decision making

Developing listening skills

There are instruments to measure EI
Take time for mindfulness
Recognize the name emotions
ID the causes of feelings
Differentiate having the emotion and doing
something about it
Learn optimism to challenge distortion
Learn distraction techniques
Listen to voice of experience
Develop listening skills
Conclusion
Thus only IQ doesn’t decide the success for any person
or organization, the role of EQ is having a major part
in it.
The EQ is not fixed at birth but can be developed by
upgrading emotional skills.
THANK YOU