Intense Profile

 Enterprise software products company with a global footprint

 Publicly Owned, listed on Bombay Stock Exchange
 300+ strong team
 Headquartered in Hyderabad, India

 Extending our reach in EMEA and America

Vertical expertise
• Telecom
• Banking & Finance
• Insurance
• Utilities

Culture
• “Don’t just meet, but exceed customer expectations”

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

1
 Customers

CME

BFSI

Others

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

2
 Partners

Billing Vendors

Resellers

Systems
Integrators

Hardware
Partners

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

3
 Accolades

 Intense Technologies chosen as NASSCOM's Emerge 50

companies for the year 2010

 UniServe™ chosen as the Best Software Product under

Established Indian Company category.

 IBM Beacon Award Finalist in the year 2011 in the

category of overall technical excellence

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Intense Enterprise Framework

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Service Barred

Verification in progress

Service Activated

Intense Applications of the

Know Your Customer (KYC)

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in
 Service Activation and the “Now” generation
customer!

• Rate Plans • Rate Plans

• Network Coverage • Network Coverage
• Value Added Services • Value Added Services
• Rapid Service Activation • Slow Service Activation

Which Telecom Operator would

she
choose, if both offer
comparably similar services?

When Service Activation is not fast enough to satisfy a prospective customer, the
customer may simply choose another Telecom Operator!
Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in
 Challenges faced by a Telecom Operator

Managing hard copies of Threat of fraud in Slow customer

Customer Identity Customer Identity acquisition and loss of
Documents getting Documents and potential new
costlier due to rising Customer subscribers when
costs of paper, storage Dissatisfaction in case of Customer Identity
space, manual labor and lengthy verification verification processes are
Telecom Operator
courier charges processes lengthy

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Error-prone and time-taking Manual Customer
Application Approval Process

Telecom Operator’s Head Office

Manual routing to Manual routing for
verification team scanning Customer Documents
Telecom
Operator’s
Outlet
DMS for
digital
document
Supervisor Supervisor storage
Telecom
Operator’s
Outlet

Trigger for
activating / de-activating sent
according to document audit Physical document
Storage House

• Manual process of routing jobs is time consuming , not transparent and error-prone
• Delay in sending triggers for activating and deactivating services
• No control in verification process
• Retrieval of customer documents is tedious as they are physically stored during verification

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Introducing KYC - Process Flow

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 Workflow Initiation with UniDoc

Retail outlet of Telecom Operator

Image Auditing
Team

• Data entry into eForms • Appending scanned

Customer from physical forms customer documents to
• Service activation trigger
eForms
• Initiation of workflow

• Customer Application Forms (CAFs) are scanned at retail outlets of Telecom

Operator and attached to workflow, thus automatically initiating the workflow
• These scanned CAFs are forwarded to the next level for document audit check

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Document Auditing with UniDoc

Error
Image / Document Auditing Team Correction
Team

Indecisive

Telecom
Images Yes
Operator’s Data Entry
/Document
Sales Office Accepted
Team
/Retail Outlet Supervisor

No
Image Auditing Executives

• Supervisor allocates verification jobs to Document Auditing Team based on pre-defined

business rules
• Load-balancer distributes jobs equally among the Document Auditing Team
• Activity reports, Job related reports, performance reports, etc. are generated for
enhanced tracking and controlling

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Image Audit Interface – Team Leader

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 Image Audit Interface - Executive

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Data Entry with UniDoc

Data Entry Team

Telecom Yes DMS

Operator’s Image Auditing Document
Repository
Team Accepted
Sales Office
/Retail Outlet Supervisor

No
Data Entry Executives Edits in Mandatory data

No Error Yes
Correction
Team

• Rules driven distribution of jobs to Data Entry Team

• A split-screen Interface, having image in one pane and data entry fields in
another is provided for faster data entry

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Data Entry Interface

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Error Correction with UniDoc

Error Correction Team

Unclear / irrelevant Data

Supervisor Supervisor
Images /
Validation Data Entry
Image documents
Auditing Team Team

Error Correction Executives Error Correction Executives

for image auditing for data entry

DMS Yes Document No Barring

Repository Accepted System

• The team has special permissions to edit any field in the Customer Application Forms
and can update related external systems
• The team has permissions to bar any account when Customer Documents fall below
Telecom Operator’s acceptable quality norms
Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in
 Error Correction - Image Audit

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 Error Correction – Data Entry

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Data Repository with UniDoc

Electronic Data Storage

Updating Customer
Data Entry Information Central
Team
Application

Document Images
Error Correction Related Metadata Existing Image
Team Repository/
Data Warehouse Archival
Executives

• Customer information from data entry team is stored in temporary storage for a
specified period (as per Telecom Operator’s norms) and updated in the Central
Application
• Data Warehouse Executives migrate / update Document Images and related
Metadata into existing Document Management System repository

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Benefits

Enables prompt compliance to regulations

Improved operational efficiency

Improved corporate governance

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in

 Thank You

Copyright © 2011 Intense Technologies Limited. All rights reserved. www.intense.in