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WHAT IS NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION?

V History- Started in 1890

V Charitable Trust- Registered in 1956
V Education:- 85% Illiterate
V Total area Coverage:- 60Kms/ 70 Kms
V Employee Strength:- 5000
V Mukhadhams:- 635
V No. of Dabbas:- 2,00,000 Dabbas i.e.
4,00,000 transactions every day.
V Time Taken:- 3 Hrs.
 FOUNDER OF DABBAWALA SYSTEM

Hon. Mahadu Havaji Bacche Hon. Dhondiba Medge

V Educated only up to Class 2 V Educated only up to class 4

V Started the Dabbawala System V Framed the Rules and
with a handful of 35 Dabbawala Regulations of Dabbawala
in 1890
HOW THE DABBAWALA SYSTEM STARTED?

V It was the time when English were ruling the

India
V New Government offices, Post Offices,
Bridges etc. were being Constructed.
V No Mc¶Donald or Pizza Hut
V A Parsi Banker employed a person to bring
home made food to site of work
V His Colleagues too liked this idea and Started
availing this service.
V Slowly this evolved into the present 5000
strong Dabbawala System.
MAJOR FEATURES OF SUPPLY CHAIN
V 0% Fuel
V 0% Modern Technology
V 0% Investment
V 0% Disputes
V 99.9999 Performance
V 100% Customer satisfaction
V Food is taken from home or
mess & is delivered at office
 DISCIPLINE

V Wearing White Cap During

business Hrs.
V Reporting To Duty on time
V Behave Properly & respect the
customers
V Carry Identity cards.
PICK UP DABBA FROM RESIDENCE & BRING IT TO ANDHERI STATION.

`
 

V This time period is Utilized for
collecting Dabbas from Different places
around Andheri
V Dabbas are collected from different
resources such as homes, hotels, messes
etc. by Dabbawalas & brought to
Andheri Station.
V Red Light, No entry etc. is crossed.
V Now these collected Dabbas are sorted
according to Destination.
V Wherever there is Dabba- There is
Dabbawala.
 JOURNEY IN THE LOCAL TRAIN

V 10:34- 11:20 A.M ( Andheri Station)

V This time period is actually the journey time.
The Dabbawalas load the wooden Crates
filled with Tiffin on t the luggage or goods
compartment in the train.
V Generally, they Choose to Occupy the last
compartment of the train.
V 12 coach Train
V 4,000 Commuters
V 8,000 Disputes
V But no excuses Duty First.
UNLOADING & SORTING AT DESTINATION STATION

V 11:20- 12:30 P:M ( Church gate

Station)
V At this stage; the unloading takes
place at the destination station
V Re- arrangement at Tiffin's takes
place as per the Destination Areas
& destination buildings
V Dabbas are Delivered by cycle;
hand card or even walk.
ANNADATAS HAVING THEIR FOOD

V 12:30P.M- 1:00P.M (LUNCH TIME)

V Dabbawalas carry their Food
with them
V Areas wise sit together & have
their lunch
V The family that eats together
stays together.
COLLECTION OF EMPTY DABBA & SORTING AT DESTINATIONS STATION

V 1:15- 2:30 P.M( At all destination

stations)
V Here on begins the collection
process where the Dabbawalas have
to pick up the Dabbas from the
offices where they had delivered
almost an hour ago
V The Return journey by train where
the group finally meets up after the
day¶s routine of dispatching &
collecting from various destination
offices.
V The Dabbawalas meet for the
segregation as per the destination
suburb.
RETURN JOURNEY

V 2:48- 3:30P:M
V Usually since it is more of a
pleasant journey compared to the
earlier part of the day; the
Dabbawalas lighten up the
moment with merry making;
joking around singing.
V There is no cause of tension or
worry as customer has eaten the
lunch.
V Even if the Return journey is
delayed little bit there is no
problem.
SORTING & DELIVERY OF EMPTY DABBA

V 3:30- 4:40 P.M ( At all Origin Stations.)

V This is the stage where the final sorting &
dispatch takes place. The group meets up at
origin station & they finally sort out the
Tiffin's as per the origin area & the empty
Dabba is delivered at the Respected
Residence.
V The actual address of the residence is not
mentioned on the Dabba. It is remembered
by the Dabbawalas.
CODING SYSTEM

V Initial Coding System used colored

threads to mark 7 Islands
V Then Utilized thrown away cotton waste
from tailors.
V Now using colour markers.
E:: Code for Dabbawala Street at residential
station
VLP:: Residential Station Ville Parle
3:: Code for Destination station.
E.G :- Church gate
9:: Code for Dabbawala at Destination.
Ex: Express towers ( Building name)
12:: Floor no. in the building.
STRENGTHS WEAKNESSES
*Highly dependent upon
100 % achievement in«
*Teamwork, Discipline & Honesty Mumbai Local Train Service
*Time Management
*Ownership & Pride in the work *Limited access to education
*Customer Satisfaction limits diversification of
*Low Operational Cost, Process Members to other business /
Consistency
*Service Delivery of Sig Sixma jobs
Standard
*Service Commitment [No strike *Limited fund flow for the
since inception] association limits the governing
*Satisfaction of Team Members body to implement welfare
[due to low attritioFool proof
delivery model thru color coding
*Financial independence for the
schemes
small group of dabbawalas *Service highly dependent
*Just in Time Approach upon Mumbai Local, Limited
*0 % dependence upon«
*Fuel in last mile Service Delivery
Fund for Welfare Schemes
*Technology related Process
Complexities
*Investment
*Documentation
*Service Quality ² of Six Sigma
Standard
  
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V Six Sigma Performance
V Guinness Book of World Record
V Record With Guinness Book of World Record
Registered with Ripley's ´ believe it or notµ.
V Received ISO 9001 : 2000 Certificate
V Fie Foundation Award·s 2007
V One Among Top 50 Indians
V One Among most 10 favourite things in
Mumbai along with ´Wada Pavµ