Beruflich Dokumente
Kultur Dokumente
Prof. B. S. Guha
IIDEA – Brain Gain
Dec 2010
-3σ +3σ
Variation
3 Sigma curve
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
In a 3 sigma process the values are widely spread
along the center line, showing the higher
variation of the process.
In a 6 Sigma process, the values are closer to the
center line showing less variation in the process.
12/28/2010 Brain Gain/BSG _ Six Sigma 7
6 sigma Basics
Result of variation
“process shift”
1.5 σ 1.5 σ
: 3σ +/- 1 . 5σ = 4 . 5 σ x2 = 9σ ; since R = 12 σ
LSL 2 x +/- 1 . 5σ ( 3 σ ) for shift in spread
urther USL
6σ
1 2 3 4 5 6 7 8 R9 10 11 12 13 14 15 16
2 308537 30-40%
Non
Competitive
1 6,90000 >40%
12/28/2010 Brain Gain/BSG _ Six Sigma 9
Six Sigma Methodology
(DMAIC)
Define
Measure
Control
Analyse
Improve
Identify
projects that are measurable
Define projects including the demands of
the customer and the content of the
internal process. (CTQ)
Develop team charter
2.
1. Define Measur 3. Analyze 4. Improve 5. Control
e
Define performance standards
Measure current level of quality into Sigma.
It precisely pinpoints the area causing
problems.
Identify all potential causes for such
problems.
Supplier
My
=
My
process as felt by the customer Custome
Company r
Receipt Collect
of Order & Ship
order
Input Procureme Output Consume
Forward to Customer
Unit delivery rs
Order nt
from to delivery & Bill
Customer deptmnt
Definition
SpecificationP erformance
Targets
CTQ * Lead time3 days 99 . 99 % < 3 days
*Critical To Quality
Observed
probability
of
defects = 12 . 03 %
defect
s 26/216
10
Variation Time from
order to delivery
0 in days
1 day 2 days 3 days
Histogram
Miss 3
pm
carrie
r for
outsid
e
Pune 4= 15%
region Incom
plete
shipp 2= 8%
ing
addre Other
ss
3,4
3,2
Delivery P99 in days
3,0 3 days
2,8
2,6
2,4
2,2
2,0
1 2 3 4 5 6 7 8 9 10 11 12
Month
15%
10%
Six Sigma
Route Rs.!!
5%