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Meru is India's first and largest radio taxi operator. It provides modern, air-conditioned luxury cabs that are available round the clock through a GPS-based dispatch system. Meru started in Mumbai in 2007 and has expanded to several major Indian cities. It aims to provide customers with a world-class traveling experience through technology. Key aspects of Meru's operations include trained chauffeur drivers, vehicle tracking and emergency features for customer safety, and programs to retain customers through receipts, feedback systems and lost and found services.
Meru is India's first and largest radio taxi operator. It provides modern, air-conditioned luxury cabs that are available round the clock through a GPS-based dispatch system. Meru started in Mumbai in 2007 and has expanded to several major Indian cities. It aims to provide customers with a world-class traveling experience through technology. Key aspects of Meru's operations include trained chauffeur drivers, vehicle tracking and emergency features for customer safety, and programs to retain customers through receipts, feedback systems and lost and found services.
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Meru is India's first and largest radio taxi operator. It provides modern, air-conditioned luxury cabs that are available round the clock through a GPS-based dispatch system. Meru started in Mumbai in 2007 and has expanded to several major Indian cities. It aims to provide customers with a world-class traveling experience through technology. Key aspects of Meru's operations include trained chauffeur drivers, vehicle tracking and emergency features for customer safety, and programs to retain customers through receipts, feedback systems and lost and found services.
Copyright:
Attribution Non-Commercial (BY-NC)
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Als PPTX, PDF, TXT herunterladen oder online auf Scribd lesen
m m m 2 Indiaǯs first and largest radio taxi operator, it changed the way metered taxis operate in India. Modern, brand-new, air-conditioned luxury cabs.
Round the clock availability of cabs backed by a location
tracking GPS - based dispatch technology. Advance Booking Available.
Operated by environment friendly fuel, i.e. CNG
A printed receipt for every fare, providing details of
distance travelled and total amount payable. @
Our vision is to give urban commuters in India a world- class travelling experience, by using a technology that has evolved in developed countries over the past twenty years
2 aunched in Mumbai with India Value fund advertising with 30 cabs. Ô Started pick up and drop from Mumbai Chatrapati airport terminals. î Increased cabs from 30 to 200. | aunched driver training programs. ` aunched in Delhi with 250 cabs. 2 aunched in Bangalore with 500 cabs. ` aunched in Hyderabad with 400cabs. m aunched, Meru for women: Safe, secure & convenient transport option - aunched credit/debit card payment options for Bangalore.
aunched credit/debit card payment options for Delhi. m
Credit/debit card payment options for Hyderabad. à
Agent from company go to the areas where drivers hang out, such as airport, parking lot, call centers, malls and then explain business to them. After and formal application successful drivers pay a refundable deposit and an application fees and undergo two weeks of training. The driver is then given a vehicle for which he has to pay a daily fees. Any profit after the fees and fuel expenses go to the driver. à
The operator owns the vehicles in the fleet and vehicles are bought in batches of 100-200 from various manufacturers. Drivers are assured a certain numbers of fares everyday. However, driver have to pay a fee if they take leave on a day of duty. Driver performance is monitored through customer feedback and Global Positioning System (GPS) module fitted in the car. 2
Thoroughly trained Chauffeurs in a smart MERU uniform, fluent in English, Hindi & Regional anguage Routine spot checks by our Patrol Vans to ensure highest standards of service and failure reduction. Dz ost and Founddz- GPS based tracking technology responsive tracking system in place so that any item left behind inadvertently in a Meru cab can be traced to the vehicle the customer used. Some basic amenities like maps of the city, wet wipes, clean bottled water and a limited selection of music is offered to passengers using Meru services. Another feature the 2| î| that is installed inside the Meru car, which enables the driver to connect to the Control Centre in case of an emergency or mishap. CRM of MERU to retain customers No additional or hidden charges. Printed receipts produced at the end of every trip. In case of any complaints, feedback etc., passengers can call Customer Service Center at 44224422. ost and found If you have left your bag, mobile or any other personal item in a Meru cab. You can simply call the Customer Service Center at 44224422 and speak to a Customer Service Executive directly for any kind of inconvenience.
A printed receipt for every fare, providing details of distance traveled and total amount payable Basic amenities inside the car like FM Radio, Mobile and aptop charging facilities Emergency security features installed in the taxi for complete safety, including display of our Customer Service Center numbers inside each cab - provides security in case of an emergency Routine spot checks by Patrol Vans to ensure highest standards of service
Price Reduction. Emphasize more on CABVERTISE. Improve client experience. Accurate Information ead time reduction Reduce cancellation of booked cabs. Can start Customer oyalty Programs. Through Membership Card Rewards & Benefits Better driver and Control center integration. Recruit more lady driver .