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Automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels. Customers need not necessarily visit the branch to do banking transactions ,when the banks provide them with tele-banking or remote banking facility

Bank statements Electronic Bill Presentment and Payment Fund transfer between customers accounts Investment, purchase or sale Loan application and transactions

It is a computerized device that help the customers of a financial institution with access to financial transactions in a public place without the need of a human clerk or bank teller. Access to the account is through a PIN which is strictly supposed to be only known to the card holder.

Financial details can be accessed from remote locations and basic transactions can be effected from outside the bank. Interstation connectivity of ATMs has facilitated withdrawals from other stations, particularly useful for frequent travellers. According to Rangarajan Committee Report there is approval to set up ATMs at non-branch locations.

By using tele-banking facility customers can dial up the branchs designated telephone number which is connected to the computer and by dialing the ID number will get connectivity to the branchs computer. Customer can have access to his balance and also can place order for statements of account cheque books etc.

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It is a system of transferring money from one bank account to another without any paper money changing hands. Transaction includes Sale Refund Withdrawal Payment Deposit

By using PC and internet banks provides products and services to their customers. Facility available to the customers to conduct financial transactions on a secure website provided by their bank.

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By 2000, 80 percent of U.S. banks offered e-banking. In 2001, Bank of America became the first bank to top 3 million online banking customers. Citigroup claimed 2.2 million online relationships globally. Online customers proved more loyal and profitable than regular customers. In 2007, a report by Gartner Group estimated that 47 percent of U.S. adults and 30 percent in the United Kingdom bank online

Removes traditional geographical barrier Customer privacy. Security of banking transactions. Cost effective system for banker.

Basic level : website Simple Transactional level : allow customers to submit their instructions ,queries, on their a/c balance. Fully Transactional level : allows customer to operate their account for transfer of funds, payment of bills sale of security etc.

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banking :

Check bank balance, current interest rate, stop cheque payment etc.

To The Bank
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Expenditure on pay slips ,forms has go down Banks do not have to open 24 hours a day for providing service. Cost effectiveness Administrative work reduced drastically

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Can electronically transfer or receive money in their accounts with in seconds. Can apply for a loan without visiting the branch . Can compare services offered by different banks. Sell or buy stock and other securities using the account.

Most people lack trust. Difficult to learn for a beginner. Security Risk

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