Concept of Organizational Behavior

Behavior is the series of activities that person does. It is the sum total of human activities that could be observed by others. Organizational behavior is the study of how people behave in an organization and how their behavior affects organizational performance. It is concerned with human behavior at work It is concerned with understanding, predicting and managing, human behavior in organizations for improving organizational effectiveness.

Understan ding Human Behavior

Predict Human Behavior

Manage Human Behavior

Improve Organizati onal Effectiven ess

Organizational Behavior Process

Definition
Organizational Behavior is the study and application of knowledge about how people as individuals and as groups act within organizations. Newstorm & Devis Organizational behavior is the understanding, prediction, and management of human behavior in organization. Fred Luthans Organizational behavior is a field of study that investigates the impact that individuals, group and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness. Robbins

Characteristics of OB
Multidisciplinary Goal-Oriented Multiple Levels Systematic Study Situational

OB System
Individual Subsystem Group Subsystem Organizational Subsystem Structure Culture

Environment Individuals

Organizat ional Structure and Culture

OB System

Groups Environment
Subsystem of OB System

Inputs OB Inputs

OB Processing
Individual Processing Group Processing

OB Outputs
Organizational Effectiveness Through:
*Productivity *Satisfaction *Low Absenteeism *Low Turnover *Organizational Citizenship

Individual Inputs Group Inputs Organizational Inputs

Organizational Processing

Feedback OB as a System

Inputs to OB System
Group Inputs *Size *Composition *Cohesiveness *Role *Status *Norms
Organizational Inputs

Individual Inputs

* Personal Characteristic *Personality *Emotions *Value ,Belief and Attitudes *Ability

*Structure *Culture

Processing in OB System

Individual Processing

Group Processing

Organizational Processing *Human Resource Management *Job Design *Organizational Development

*Perception *Learning *Motivation

*Communication *Leadership *Power *Conflict *Teamwork

Outputs of OB System
Higher Productivit y

Organizational Citizenship

Job Satisfaction

Organizational Effectiveness

Low Turnover

Low Absenteeism

Assumption Of OB

Assumption about Nature of People

*Individual Differences *Selective Perception *A whole Person *Motivated Behavior *Desire for Involvement *Value of the Person

Assumption about Nature of Organization

*Social System *Mutuality of Interest *Ethical Treatment

Levels of OB Analysis

Organizational Level (Macro)

Group Level (Meso)

Individual Level (Micro)

Critical Behavioral Issues Confronting Managers

Responding to Globalization Managing Work Force Diversity Balance work-life Needs Improving Quality and Productivity Improving People Skills Empowering Employees Managing Change Improving Ethical Behavior Managing Information Technology

Emerging Trend in OB
Human Orientation System Prospective Contingency Orientation Power Distribution Intrinsic Motivation Goal Integration Self Discipline Collegial Role

Personality
Personality is the key factor in understanding and predicting individual behavior in organizational It is concerned with the growth and development of a persons whole psychological system It looks at the whole person and shape behavior It leads to relatively enduring behavioral response It differs from person to person and dynamic

Personality means how people affect others and how they understand and view themselves, as well as their pattern of inner and outer measurable traits and the person-situation interaction. Fred Luthans Personality is a stable set of personal characteristic and tendencies that determine the commonalities and differences in peoples thoughts, feelings and actions. Arnold and Fieldman Personality is the sum total of ways in which an individual reacts to and interacts with others. Stephens p. Robbins and Others

Definitions

Personality is made up of:

Peoples external appearance and traits Peoples inner awareness of self Person-situation interaction

The Big Five Personality Traits Assertiveness

Openness to Experience

Personality Traits

Agreeablenes s

Emotional Stability

Conscientiousness

Assertiveness
Extrover t *Talkative *Sociable *Assertive

Introvert *Reserved *Quite *Timid

Agreeableness
Agreeable *Good natured *Cooperative *Trusting

Disagreeable *Cold *Non-cooperative *Antagonistic

Conscientiousness
Conscientio us *Responsible *Dependable *Persistent *Organized Nonconscientio us *Irresponsible *Unreliable **Distracted *Disorganized

Emotional Stability
Emotionall y Stable *Calm *Self-confident *Secure Emotionall y Unstable *Nervous *Depressed *Insecure

Openness to experience
Open *Imaginative *Sensitive *Curiosity Closed *Conventional *Comfort in familiar

*Reserved Sixteen Primary Traits *Less Intelligent *Affected by Feeling *Submissive *Serious *Expedient *Timid Vs *Tough-minded *Trusting *Practical *Forthright *Self-assured *Conservative *Groupdependent *Uncontrolled

of Personality *Outgoing *More intelligent *Emotional stability *Dominant *Happy-go-lucky *Conscientious *Venturesome *Sensitive *Suspicious *Imaginative *Shrewd *Apprehensive *Experimenting *Self-sufficient *Controlled *Tense