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Objects

(a)To provide for better protection of the interest of the consumers (b)To provide for the establishment of Consumer Councils and other authorities with a view to meeting these objectives (c)To empower the Consumer Councils and other authorities to settle costumers disputes and the matters connected therewith. The Act extends to the whole of India except the State of Jammu and Kashmir.

The Following Rights of the Consumers have been Recognised for the First Time in India (a) Right to safety This right pertains to the right of the consumer to be protected against the marketing of goods and services, which are hazardous to life and property. (b) Right to be informed The consumer has been granted the right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services, as the case may be, with a view to protecting the interest of the consumer against any type of unfair trade practices.

The Following Rights of the Consumers have been Recognised for the First Time in India Contd (c) Right to choose The consumer has the right to choose, i.e. to be assured, wherever possible, access to a variety of goods and services at competitive prices. In the case of monopolies, like railways, telephones, and so on, it means the right to be assured of satisfactory quality and services at a fair price. (d) Right to be heard Under this right, the interests of the consumers will receive due consideration at the appropriate forum. It also includes the right to be represented in different forums formed for the consideration of the welfare of the consumers.

The Following Rights of the Consumers have been Recognised for the First Time in India Contd (e) Right to redressal This right pertains to the right of the consumer to seek redressal against unfair practices or restrictive trade practices, or unscrupulous exploitation of the consumers. It also includes the right to a fair settlement of the genuine grievances of the consumers. (f) Right to consumer education This right confers the right to the consumers to acquire the knowledge and skill to become an informed consumer.

Central Consumer Protection Council [Sections 4 to 6]

Establishment The Central Government shall (since changed from the word may) establish, by notification, a Council, to be known as the Central Consumer Protection Council, usually referred to as the Central Council.

Central Consumer Protection Council [Sections 4 to 6]

Membership The Central Council shall consist of the following members: (a) The Minister in charge of Consumer Affairs, in the Central Government, who shall be the Chairman (b) Such number of other official or non-official members representing such interest, as may be prescribed. The term of the Council will be for three years.

Central Consumer Protection Council [Sections 4 to 6] Procedure for Meetings of the Central Council The Central Council shall meet as and when necessary, but at least once every year.

Central Consumer Protection Council [Sections 4 to 6]

Objects of the Central Council [Section 6] The objects of the Central Council shall be to promote and protect all the six rights of the consumers, as mentioned earlier.

Wide Publicity by the Central Council

The Central Council shall give wide publicity to the rights of the consumers and the consumer dispute redressal agencies, and the procedure for filing the complaints therein, through television, radio, newspapers and magazines so as to give a boost (impetus) to the consumer movement in the country.

State Consumer Protection Councils [Sections 7 & 8]

Establishment The State Government shall (since changed from the word may), by notification, establish, with effect from such date as it may specify in such notification, a Council to be known as the Consumer Protection Council, usually referred to as the State Council.

State Consumer Protection Councils [Sections 7 & 8] Membership The State Council shall comprise (consist of) the following members: (a) The Minister in charge of Consumers Affairs, in the State Government, who shall be the Chairman (b) Such number of other official or non-official members representing such interests, as may be prescribed by the State Government (c) Such number of other official or non-official members, not exceeding ten, as may be nominated by the Central Government

State Consumer Protection Councils [Sections 7 & 8]

Procedure for Meetings of the State Council

The State Council shall meet as and when necessary, but at least twice every year.

State Consumer Protection Councils [Sections 7 & 8]

Objects of the State Council [Section 8] The objects of every State Council shall be to promote and protect, within the State, all the six rights of the consumers.

District Consumer Protection Councils [Section 8A] Establishment The State Government shall (since changed from the word may), establish for every District, by notification, a Council to be known as the District Consumer Protection Council, usually referred to as the District Council, with effect from such date as it may specify in such notification.

District Consumer Protection Councils [Section 8A] Membership The District Consumer Protection Council, usually referred to as the District Council, shall comprise (consist of) the following members: (a) The Collector of the district (by whatever name called), who shall be its Chairman (b) Such number of other official or non-official members representing such interests, as may be prescribed by the State Government

District Consumer Protection Councils [Section 8A] Objects of the District Council The objects of every District Council shall be to promote and protect, within the District, all the six rights of the consumers, as mentioned in 2.1 above, i.e. as mentioned in Section 6 (a) to (f).