MANAGEMENT TRENDS IN

CURRENT SCENARIO

Submitted by Bharath M V Arun S Dinesh Kumar Arumugam M Naveen Raj D Ranjith kumar P Elango.G

Knowledge Management Quality Management Business Intelligence Outsourcing

KNOWLEDGE MANAGEMENT

Meaning : The cultivation of a learning culture where organizational members systematically gather and share knowledge with others in order to achieve better performance. Example: TCS

INTRODUCTION
In the early 1970s, Tata Consultancy Services started exporting its services. On 9 August 2004, TCS became a publicly listed company, much later than its rivals, Infosys, Wipro and Mahindra Satyam TCS defines, designs and delivers technologyenabled business solutions for Global 2000 companies and also for TATA . TCS also provides a complete range of services by leveraging our domain and business expertise and strategic alliances with leading technology providers

KNOWLEDGE MANAGEMENT
TCS provides end-to-end workforce collaboration and knowledge management services including Knowledge Management Process Consulting, Collaboration and Knowledge Management Applications, Portals, Content Management, Document Management, Enterprise Application Integration, Security and Workflow.

KNOWLEDGE MANAGEMENT (CONT)

The TCS knowledge management services help to assess the needs, evaluate technology, recommend the solutions in the context of your business problems. This company is also introducing new methodologies and practices of knowledge sharing and adoption. Launched blogs, customized Wiki solutions to enable the communities to collaborate across the world.

KNOWLEDGE MANAGEMENT

More then 75,000 knowledge documents derived from facts of its business, formal customer deliverables and process- mandated artifacts. It focuses on Knowledge Management from a practitioners viewpoint and covers all aspects of planning, design, implementation and assessment of knowledge management.

BUSINESS INTELLIGENCE CONCEPT

Business Intelligence is a process of transforming data into information through iterative analysis and changing it to business knowledge

WHAT IS BI ?

Basically Business Intelligence is a IT process understood by the management and presented with non-technical terminology. BI will give the possibility to analyze organizations data , forecast trends and evaluate various business questions like:
What are my sales today, against last month and last year? y Who are my customers? y What are they purchasing ?
y

CONTD
The BI requires to gather all originations data in a predefined data storages and by data modeling, to present the data into easy for understood by the management objects like Revenue, Quarter sales , Customer categories etc The main aim of BI is to analyze large quantities of data and by presented those data into easy for understood pieces of information to lead the management to take the right decisions.

SBC BI MODEL

BI PRODUCT LIST
Banking Operational Reports Banking Management Reports -> Banking Key Performance Indicators -> Banking Balanced Score Cards -> Employee Sales Performance -> Banking Product Performance -> Marketing Banking Products

QUALITY MANAGEMENT

A philosophy of management driven by continual improvement in the quality of work processes and responding to customer needs and expectations

Example: KFC

ABOUT KENTUCKY FRIED CHICKEN (KFC)

KFC is one of the world's leading food service retailer with more than 13,000 restaurants in 80 countries serving more than 20 million customers each day. KFC's India is committed to sourcing almost all of its products from within the country. In India, KFC is growing rapidly and today has presence in 21 cities with close to 107 restaurants. For this purpose, it has developed local Indian businesses, which can supply them the highest quality products required for their Indian operations.

QUALITY MANAGEMENT

The quality concept has been extended throughout the corporation through KFCs Quality Management, which instills the culture of quality through such principles as being customer driven, managing with facts, valuing people, and continually improving every aspect of their business.

QUALITY SYSTEM IMPLEMENTATION(KFC)

The Employees: Are at work on time, are neatly dressed. Must make sure that the customers constantly receive safe food. They must follow certain standard operational procedures so that customers always receive exceptional quality food and service.

QUALITY SYSTEM IMPLEMENTATION(KFC)

The food: Food is properly baked and fried. Vegetables and chickens are thoroughly cleaned. All the ingredients that are used are supplied by branded companies. The Restaurant: Place is clean and spacious Fast and accurate delivery of food

OUTSOURCING
It refers to the process of contracting to a thirdparty. Generally, organizations prefer Outsourcing because of following benefits: a. Cost Savings, b. Improve quality c. Access to talent d. Major change in the business environment etc.

OUTSOURCING

Genpact Ranked Top Procurement Outsourcing Provider in Black Book 2009 Annual Survey. It is known for various factors like Vendor Overall Preference, Innovation, Training, Breadth of Offerings, Delivery Excellence, Reliability, Support, Customer Care and others. Procurement outsourcing continues to be one of the fastest growing sectors of the outsourcing market.

GENPACTS INTRODUCTION
Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. the Company delivers a comprehensive client solution. Services are seamlessly delivered from a global delivery network to meet a clients business objectives, cultural and language needs, and cost reduction goals.

OUTSOURCING (CONT)

Genpact works with global companies to provide comprehensive services that include spend analysis, sourcing and category management planning and issue of purchase order, compliance, material receipt and accounts payable. Genpacts Sourcing and Procurement practice delivers end-to-end procurement outsourcing solutions, enabled by its deep domain experience, best-in-class technology and strategic partnerships (which is known as business ecosystems).

Thank You!!!