An introduction to Damco

Copenhagen, 07 October 2009

The Damco world

Who is Damco

What do we do for our customers

How do we differentiate ourselves

Who is Damco

Who is Damco

What do we do for our customers

How do we differentiate ourselves

Who is Damco

Global leader in forwarding and supply chain solutions

Collaboration with carriers and thought leaders

Part of A.P Mller Maersk Group

Who is Damco

 Strong delivery capability  Genuine innovation capability  High customer loyalty across highly demanding industries  Strong presence in emerging markets  Proven passion and commitment to our customers  Unique suite of systems and visibility solutions, supporting single shipment to supply chain management solutions

 Consistently above 97% performance on KPIs  In 2008, 250 supply chain projects creating 117 mill USD savings for our customers  Servicing more than half of the Global Fortune 100 Companies  More than 97% retention with our top 150 customers over the last 3 years  More than half of our top 50 customers have been with us for more than 8 years  6.5 mill. EDI transactions/month; +500 partners; +1500 EDI maps; 1.2 mill. E-bookings & 14,000 shippers

Our services
From single shipment to supply chain management solutions

Ocean freight

Air freight

Landside services

Supply chain management

Supply chain development

Warehousing & distribution

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Our global footprint

We are a top 10 global logistics provider
More than 30 years experience 10,500 employees

Move 2,5 Mill TEU 275 offices in 100 countries 3 bill USD company
* Graphic does not illustrate exact location, mode, corridor or lane

Lift 60,000 tons of air freight Operates 1.3 Mill m2 warehouses

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Strong presence in emerging markets

With more than half of our employees operating in
Latin America
640 employees 8% of our revenue Leading provider of reefer logistics services

Africa
740 employees 8% of our revenue Strong capabilities supporting aid and project cargo

South Asia
540 employees 5% of our revenue Leading service provider with strong capability for project cargo

Asia
4.400 employees 26% of our revenue Unmatched origin and vendor management processes for the major trade lanes

Our customers reach is extended by tapping into Damcos unmatched local market knowledge and organisational strengths
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Strong presence in emerging markets

NOTE TO PRESENTER: Select relevant regions based on your audience. Note that China is included in Asia as well as separate

With more than half of our employees operating in

Middle East
200 employees 4% of our revenue Strong capabilities in project and military cargo and a leader in the petrochemical industry

China
3.200 employees 17% of our revenue Leader in sea freight export logistics and biggest consolidator with over 250,000 m2 owned warehouse operations

xxx
xx employees xx% of our revenue xxx

xxx
xx employees xx% of our revenue xxx

Our customers reach is extended by tapping into Damcos unmatched local market knowledge and organizational strengths
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Our customer segments

Industry focused and customer driven

Reefer & Perishables

FMCG

Electronics

Apparel

Retail

Industrial

Chemicals Dynamic and varied industry coverage Aid Cargo

Government & Defence

Renewable Energy

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Our customers

NOTE TO PRESENTER: List of customers can be adjusted depending on audience

More than 10,000 forwarding customers and 500 supply chain management customers.
Reefer & Perishables Retail Electronics FMCG Apparel

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Our customers

NOTE TO PRESENTER: List of customers can be adjusted depending on audience

More than 10,000 forwarding customers and 500 supply chain management customers.
Industrial Chemicals Renewable Energy Aid Cargo
Government & Defence

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What do we do for our customers

Who is Damco

What do we do for our customers

How do we differentiate ourselves

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Our services
From single shipment to supply chain management solutions

Origin Forwarding Ocean freight, air freight, landside services

End customer

Supply Chain

Supply chain management, warehousing and distribution, supply chain design and optimisation Systems providing visibility from single shipment to item level supply chain management Process and KPI management thought leading operational and unique IT infrastructure
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Visibility

Process

Ocean Freight Forwarding

Full service solutions in more than 10,000 corridors worldwide
Extensive port network, providing daily departures out of hundreds of origins. Complete service offering integrating ocean freight with local transportation, customs brokerage and document handling. Reliability above all - our personal attention and care, leveraging our size to ensure space, handling service changes and solving any logistical challenges Services  Full-container loads working with several global carrier partners  Less-than-container loads with regular departures, fixed freight station closings and reliable transit times  Multi-country consolidation
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Air Freight Forwarding

The fastest and most flexible way to move goods
Extensive hub network with frequent departures and broad coverage Using leading capacity carriers integrating airfreight with local transportation, customs brokerage and document handling. Flexibility above all - our personal attention and care, leveraging our size to ensure space, handling service changes and solving any logistical challenges Services  Priority next flight out  Standard daily uplift  Economy consolidation  Sea-Air & Air-Sea - airfreight multimodal services reducing cost and improving service speed
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Supply Chain Management

A team of experts dedicated to supply chain excellence
30 years experience in managing complex flow of goods, information and financials. Process discipline and consistent reliability above 97% ensuring low variability and lower operating costs. Sophisticated IT solutions to support endto-end processes and visibility. Key account management structure tailored to individual customer solutions Services  Developing and implementing solutions - managing execution across multiple supply chain elements  Delivering visibility and information  Driving continuous improvements through supply chain development
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Our suppliers
Trusted network

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Understanding the customer perspective

Business trends
 Accelerated globalization - rapid changes to sourcing and consumption areas  Growing sustainability requirements  Security challenges  Cash constraints needing to reduce cash tied up in supply chain  Increasing complexity

Damco solutions
 Individually designed supply chains  End-to-end visibility  Process optimisation & exception management  Consolidation and multi-carrier, multi-modal solutions  SupplyChain CarbonCheck & Dashboard

Opportunities
 Improving Cash to cash cycles  Order fulfillment efficiency and availability  Cost to serve visibility and accuracy  Reducing co2 emissions and dependency on oil price volatility  Reducing operational costs  Improving margins

Supply Chain Effects

       Reduced cash tied in supply chain Reduced Supply Chain variability Increased utilisation and flexibility Landed cost accuracy Reduced co2 emissions Reduced total supply chain costs Improving margins
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Specialised Reefer Logistics Services

Reefer logistics capabilities improving your supply chain
 Flexibility with carrier and transport options  Product availability  Freshness & product shelf-life  Customer service levels and satisfaction  Increased margins  Service failures  Product obsolescence  Lost revenue and business due to delay in delivery  Exception management and supply chain planning/coordination costs  Environmental impact  Reduce cost of goods sold

Increases

Reduces

Organisation of experienced cold chain specialists that understand the particular dynamics of the frozen and perishables products industries
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Green supply chain

We have an aspiration to be eco-efficient and build on our environmental heritage
Our 5 point eco efficiency statement

Responsible procurement

Supply chain carbon footprint

Collaboration and direction

Green product portfolio

Environmental Performance

For our customers, we have documented and delivered solutions demonstrating that greener is usually cheaper: Supply Chain Efficiency = Lower CO2 = Lower Costs
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How do we differentiate ourselves

Who is Damco

What do we do for our customers

How do we differentiate ourselves

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Our customers views

NOTE TO PRESENTER: Content can be adjusted depending on audience

Passion for Customers

We found that there was a business-to-business connection between us and Damco at the core purpose and values level. Damco really tried to understand our logistics needs better than anyone else, has been energetic, has brought innovative solutions, and also delivered unbeatable cost savings for us that will help us deliver our buy for less promise to our customers. Sourcing and Logistics Director, Retailer, UK Damcos local presence and strength is what made the difference for us. Everyone you meet impress you and that is very important. The Damco Account Manager is just a natural part of our organisation. Supply Chain Manager, Exporter, Spain Damco has an impeccable service delivery. With our previous provider, it was a free-for-all for our vendors, with Damco we get exceptional process discipline and we can count on our ship and delivery windows. Logistics Director, Retailer, USA Very good business connection with customers. With Damco even small companies like us feel like we are very important customer to Damco. Importer, Hungary There have only been a very few times where I have needed to contact you about anything. This means that everything is running monthly and causing me no problems. Importer, Electronics, UK Great sales team. I always feel like a priority. Damco works very hard to meet our expectations. Importer, USA
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Dedication to Service Delivery

Energised People

Differentiatio n

Our commitment to you

Global logistics. Individual solutions.
 Passion and commitment to our customers  Strong delivery capabilities  Presence and strength in emerging markets  Highest Customer retention in the industry  Unique systems and visibility solutions  Genuine innovation capability  Local strength at origins  Single organisation  Bias towards ocean-based solutions  Global reach, local relationships  Strong recruiting and internal development programmes
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Passion for Customers Dedication to Service Delivery Energised People

Differentiation

Q&A
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