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Preparing

for a

CAREER in a Top BPO


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YOU

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9 belong to Large
IT Companies the Top 20

20 BPOs a League by itself


Top

74.2% of the total


industry revenue
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accounted for

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Annual Turnover of Indian BPO industry is Revenue growth


of 36.6% this has been achieved in just 10 years

$11 Billion

prepre-trained
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preference to candidates who are

BPO organizations give

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BPO industry is expected to add nearly 3,70,000

professionals this year

27,00,000 graduates and post graduates in


this year

non technical stream

will pass out from colleges

graduates areand available Communication Skills


While

Domain Knowledge
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is a challenge for employers

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continues
Outsourcing Prospects for Non-Voice BPOs Good in '09
Business prospects in 2009 for non-voice providers of business process outsourcing (BPO) services are good to outstanding, according to respondents participating in an industry survey. Almost 65% of respondents said 2009 prospects are excellent to outstanding, and 30 percent said prospects are good. Only five percent of respondents said 2009 business prospects are only fair, and none responded that prospects are poor

growth

In downturn, litigation bonanza for Indian legal outsourcers


Amid talk of job cuts and lower-than-expected results, legal offshorers based in India say they are bucking the trend. If the first wave of work for legal process outsourcing companies earlier this year stemmed from the rise in US lawsuits related to the subprime mortgage meltdown, t

IT cos with BPO arms to steal show

Having won more than half of large BPO contracts announced during past one year, India's third party logistics business is likely to grow by 55 per cent reaching the $90 million mark leading software services firms with back-office arms are set to become bigger by 2012, a study by industry body Assocham said on Monday. players in the BPO market, according to research firm Datamonitor. Companies such as Tata Consultancy Services (TCS) and Cognizant also accounted for almost Mid sized US cos eye Indian BPOs for outsourcing 80% of the total value of large BPO contracts awarded in the past one year. At a time when many Indian BPOs are devising newer strategies to tide over the economic slowdown, many mid-sized companies from US are looking to offshore their services to Mindteck to move 70% outsourcing work to India reduce cost in order to survive the turbulent economic times. After going through a series of mergers and acquisitions, Mindteck, a Bangalore-headquartered IT services company, is looking to consolidate its various businesses which will see more work being moved offshore, to locations in India. Rural BPO's next revolution in Indian IT industry: NASSCOM Rural BPOs are the next revolution in Indian Information Technology (IT) sector to happen, as the industry gears up to achieve $50 billion export target this year, NASSCOM member Ashank desai said. "The host of rural BPOs that are coming up in the country, is the next revolution in Animation parks to generate two lakh additional jobs by industry to happen, rural BPOs is about creating jobs

Logistic outsourcing biz to touch $90 mn by '12: Assocham

2010: Assocham
Setting up animation parks with hi-tech studios will make India a hub for 3D animated movies to enable domestic animation industry perform all its production activities within the country and not be forced to spend its funds in the US, Canada, Philippines, China and Malaysia

Women workforce in IT-BPO industry growing: Nasscom


The number of women employed in the country's IT and business process outsourcing is growing rapidly, accounting for 28 per cent of the total two mn in 2007-08. Significantly, at the entry-level, women accounted for 47 per cent of the total rcruitment in 2007-08, up from 38 per cent in 2005-06

Outsourcing one bright light in sea of global gloom


Business outsourcing may not be the most glamorous industry in the world but it is one of the few bright lights amid the doom and gloom of the global financial crisis. The two countries which have benefited the most from outsourcing, India and the Philippines, expect to see some initial pain from the financial turmoil but the industry is confident it will ride out the storm.

ITeS will see slow growth: IDC


First the bad news: IT's back to the future for the Indian domestic Information Technology and IT enabled Services (IT/ITeS) sector. 2009 will apparently see the slowest growth -- 13.4 percent -- since 2003, according to IDC India

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BPO Jobs the Reality


BPOs do not hire & train people who are below acceptable levels of business communication skills, Nearly 90% of aspirants do not qualify for this


BPO Industry has matured in the last 10 years and employ more than 1 Million people, there are a large number of people available for lateral entry with work experience, therefore an untrained fresher has a tough task of cracking a Top BPO Job against competition

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Established 1981, presence in 34 countries Provides Global learning Solution for Individual, Enterprises, School & Colleges Global student strength 5 Million Largest learning content development facility in the world

Established in 1997, spread over 30 locations Provides services to diverse Industries through Global delivery platform Ranked No1 ITES BPO company by Nasscom Diverse Internal Training Expertise and Management

a Unique and Pioneering


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Partnership

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the

UNIQUA Edge

NationNation-wide Training School for BPO / KPO Careers Strong Placement Partnership & Pre-employment offers Prewith Top BPOs  Curriculum Co-created with Industry Co Relevant Specialization mapped to Real Job  State of Art Delivery Model (Personalized Learning)  Industry Experienced Trainer Pool  TOEIC Certification (optional)

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www.niituniqua.com

Nationwide reach
Chandigarh Dehradun Noida Delhi Gurgaon Jaipur Faridabad Guwahati Lucknow

Phase 1: Twelve Training Centres  Phase 2: Seven Additional Centres  Global Operations in Year 2



Kolkata

China, Phillipines, etc

Bhubaneshwar


Vizag Hyderabad

More than 200+ Centres in next 3 Years

Bangalore

Madurai Cochin

Phase 1: Oct 2008 Mar 2009 Phase 2: Apr June 2009


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Opportunity to tap into national and international markets


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Customized to meet your requirements


An education delivery model designed to maximize your learning  Curriculum mapped to industry requirements Entry level job at a top BPO, that creates a foundation for faster career growth Success, financial independence, career stability, work experience in established good companies  Accelerated Training Program that offers practice specific specialization leading to assured employment in Top BPO10

2008 UNIQUA. All Rights Reserved

www.niituniqua.com

the Business & Technology Services Curriculum


PCIEC BPO Foundation Effective Communication Foundation Level Effective Communication Advanced Level Internship Professional Certificate in Effective Communication Advanced Level

BPO Foundation

Effective Communication Foundation Level

PCIFA Finance & Accounting Advanced Level Internship Professional Certificate in Finance & Accounting Advanced Level

Curriculum mapped to industry requirements


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Foundation Module
About BPO Industry  Campus to Corporate  Writing Business Communications  Effective Business Presentations  Graphs and Storage of data in Spreadsheet

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BPO

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Effective Communication Advanced Level


BPO Foundation (20 hours)
Overview of BPO Industry Personal Effectiveness Office Applications Basics of Word processing, Spreadsheets and Presentations Typing Skills

Professional Certificate in

Effective Communication Foundation Level ( 84 hours)


Conversation Fundamentals Information gathering conversations (Surveys, Information Updation)

Effective Communication - Advanced Level ( 120 hours)


Customer service conversations (Customer Service) Sales & collections conversations (Sales, Collections, Retention)

At each stage you master


specific

conversational, grammar, vocabulary, pronunciation and fluency skills

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finance & accounting Level Advanced


BPO Foundation (20 hours)
Overview of BPO Industry Personal Effectiveness Office Applications Basics of Word processing, Spreadsheets and Presentations

Professional Certificate in

Effective Communication Foundation Level ( 84 hours)


Conversation Fundamentals Information gathering conversations (Surveys, Information Updation)

Finance & Accounting Advanced Level (70 hours*)


Business Writing Business Communication Skills Procure to Pay (P2P) Order to Cash (O2C) Reconciliations Accounting standards and Policies

In addition to service skills basic communication and customer


you acquire Management, Bank Reconciliations and Invoicing
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like Accounts Payable / Recoverable, Order


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skills in Finance & Accounting domain

Classroom Education Delivery

Communicative Skills Assessment

Self-study Assignment

an Education Delivery Model

Maximize your Learning


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designed to

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Five common BPO Career beliefs


 

that are just not true!


I can get a job in a BPO directly Placement Consultants can get me a job

BPOs are all about English and My English is good enough for a BPO job BPO is just a short-term job, not a long term career option short

Training is not needed for a BPO job, you lose time and money16
2008 UNIQUA. All Rights Reserved

www.niituniqua.com

Five common BPO Career beliefs

that are just not true!




Myth 1
I can get a job in a BPO directly


Reality

100s of profiles reach top BPOs everyday and YOU may not even be called for an Interview, your resume will be treated as one of many  Only 1 out of 20 people who apply get a job directly  1 out of every 3 candidates is asked to leave in less than 3 months due to their inability to clear postpost-hire assessments  Once rejected or asked to leave the candidate is not considered again for a period of one year in that BPO
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www.niituniqua.com

Five common BPO Career beliefs




that are just not true!





Myth 2 Reality

Placement Consultants can get me a job

Governed by which organization pays them more  Have limited opportunities with one or two organizations only  No Personal connect - Your resume would be oneonein-a-thousand that they receive every day in Would not be a partner in your placement  Will push you into the 1st job opening available regardless of your interests, skills or training requirements  Organization would not be concerned if you are a wrong hire and thrown out after a couple of months18
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2008 UNIQUA. All Rights Reserved

Five common BPO Career beliefs




that are just not true!





Myth 3

My knowledge of English is adequate for a BPO job

Reality

English by itself cannot get you a career in a BPO  The Level of Communicative skills required is of a much higher order. Communication requires good Verbal Skills, Global Accent, Listening & Comprehension skills  Other skills like Information Gathering skills, Customer Service skills, Problem resolution and Negotiation skills are also requisite components  Dynamic Personality, Confidence are other factors that are checked for at the Interview stage for a Career in a good organization
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www.niituniqua.com

Five common BPO Career beliefs




that are just not true!





Myth 4

BPO is just a short-term job, not a long term shortcareer option

Reality

Lakhs of people like you have found a rewarding career in the BPO Industry  There are ample opportunities for growth, both in terms of designation and salary  Immense challenges and learning opportunities are available BPO Industry sees the fastest career growth compared to other industries  What matters, is that you should acquire the right skills to get a great start in a good BPO organization20
2008 UNIQUA. All Rights Reserved

www.niituniqua.com

Five common BPO Career beliefs




that are just not true!

Myth 5

Training is not needed for a BPO job, you lose time & money


Reality


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Training is a life long Investment and creates a strong foundation for your future The start today will define the next 36 years of your career life.  A high flying, successful and satisfying career or one where you would need to struggle at every step? Do You have the requisite skills to give your career this Head Start?21
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the

difference training @ Uniqua will make to your Career

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the

difference training @ Uniqua will make to your Career




 

Why Assessments ?

Help you evaluate your existing skills Identify your specific Training Needs Enable you to chart out a customized learning path for yourself

Regular assessments during training help to continuously evaluate your progress Enable in-training course correction to inmaximize results Exhibit the practical & actual result of your learning  Map your fitment for the job
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the

difference training @ Uniqua will make to your Career




Assessments at Uniqua


At Entry Level: Independent third party assessment from leading assessment body for entry profile Individual Learning plan for every candidate based on individual Training Need Analysis During Training: Weekly assessments to map learning curve of each candidate in the batch  Personalized feedback & corrective action plan basis each assessment  Graded assessment approach basis curriculum covered 24
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the

difference training @ Uniqua will make to your Career





Why Training ?

Helps you learn new skills:  Enables you to learn things the right way Bridges the gulf between your existing skills & the actual requirements  Closes the gaps between theoretical knowledge (written skills) and practical application (verbal skills)



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Builds a strong foundation on which your future long-term growth will depend: long Gives a feel of real life situations Prepares you for post hire training routine  Makes you better prepared for the job  Teaches you the tricks of the trade Accelerates your future growth prospects25
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the

difference training @ Uniqua will make to your Career


Your Career Graph: with and without Training

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the

difference training @ Uniqua will make to your Career




Training at Uniqua


Content  Well researched and relevant  Created by industry experts Easy to understand with self-learning contents self

MultiMulti-layered methodology: Blend of Instructor-led, Computer-based and Self-study InstructorComputerSelflearning system




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Holistic Training approach:  Graded step-up approach focusing on grammar, steppronunciation, accent neutralization, listening & comprehension, vocabulary building, fluency & clarity, intonation, customer service skills, soft skills, personality 27 development 2008 UNIQUA. All Rights Reserved

the

difference training @ Uniqua will make to your Career




Training at Uniqua


Experiential Learning: Customized & Industry specific simulations in Training labs  More than 60% time spent on application of concepts through practice Training by Industry Experts: Experienced Trainers from top notch BPOs  Real-life exposure Real Subject matter experts


Over 15,000 candidates

trained using this

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curriculum

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2008 UNIQUA. All Rights Reserved

the

difference training @ Uniqua will make to your Career





Why Placement Preparation?

Getting placed is more than just facing an interview:  BPO Interviews are multi faceted with multiple roundsrounds- voice and language skills test, aptitude test, HR line round, fitment test, stability test.



A scientific preparatory approach is needed to secure a placement You require expert guidance on what to expect and how to handle the various rounds  You need an extra edge of a professional network with the top BPOs
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2008 UNIQUA. All Rights Reserved

the

difference training @ Uniqua will make to your Career


Placement Preparation
Curriculum based on Industry requirement  Assessments based on BPO methodology  Mock Interview sessions customized for different clients, based on actual methodology followed by the clients  Client Assessment simulation on assessment tools used by clients as a part of the class room sessions Role plays with Trainers who have been a part of the client organizations Uniquas strong network of tie ups with top BPOs

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2008 UNIQUA. All Rights Reserved

the

difference training @ Uniqua will make to your Career


Placement Process
A pre-selection process ensures you get a preconditional offer before you complete the program  Over 500 conditional offer letters from Top BPO companies  Placement partnerships with key BPOs like Genpact, HCL, WIPRO, 24/7, Mphasis, Firstsource, Sutherland  Post training placement Assistance will be provided for 90 days after completion of training


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Rs. 90,000 to 1,20,000 pa a BPOPromises rapid rise in position and salary Career with solid Training

With a Starting Salary of

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2008 UNIQUA. All Rights Reserved

Rs. 90,000 to 1,20,000 pa a BPOPromises rapid rise in position and salary Career with solid Training

With a Starting Salary of

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2008 UNIQUA. All Rights Reserved

A list of some of the

placed in April 2009

Uniqua students

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Thank you
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