Beruflich Dokumente
Kultur Dokumente
for a
YOU
www.niituniqua.com
1 2 3 4 5 6 7 8 9 10
9 belong to Large
IT Companies the Top 20
accounted for
www.niituniqua.com
$11 Billion
prepre-trained
www.niituniqua.com
3
2008 UNIQUA. All Rights Reserved
Domain Knowledge
www.niituniqua.com
continues
Outsourcing Prospects for Non-Voice BPOs Good in '09
Business prospects in 2009 for non-voice providers of business process outsourcing (BPO) services are good to outstanding, according to respondents participating in an industry survey. Almost 65% of respondents said 2009 prospects are excellent to outstanding, and 30 percent said prospects are good. Only five percent of respondents said 2009 business prospects are only fair, and none responded that prospects are poor
growth
Having won more than half of large BPO contracts announced during past one year, India's third party logistics business is likely to grow by 55 per cent reaching the $90 million mark leading software services firms with back-office arms are set to become bigger by 2012, a study by industry body Assocham said on Monday. players in the BPO market, according to research firm Datamonitor. Companies such as Tata Consultancy Services (TCS) and Cognizant also accounted for almost Mid sized US cos eye Indian BPOs for outsourcing 80% of the total value of large BPO contracts awarded in the past one year. At a time when many Indian BPOs are devising newer strategies to tide over the economic slowdown, many mid-sized companies from US are looking to offshore their services to Mindteck to move 70% outsourcing work to India reduce cost in order to survive the turbulent economic times. After going through a series of mergers and acquisitions, Mindteck, a Bangalore-headquartered IT services company, is looking to consolidate its various businesses which will see more work being moved offshore, to locations in India. Rural BPO's next revolution in Indian IT industry: NASSCOM Rural BPOs are the next revolution in Indian Information Technology (IT) sector to happen, as the industry gears up to achieve $50 billion export target this year, NASSCOM member Ashank desai said. "The host of rural BPOs that are coming up in the country, is the next revolution in Animation parks to generate two lakh additional jobs by industry to happen, rural BPOs is about creating jobs
2010: Assocham
Setting up animation parks with hi-tech studios will make India a hub for 3D animated movies to enable domestic animation industry perform all its production activities within the country and not be forced to spend its funds in the US, Canada, Philippines, China and Malaysia
5
www.niituniqua.com
BPO Industry has matured in the last 10 years and employ more than 1 Million people, there are a large number of people available for lateral entry with work experience, therefore an untrained fresher has a tough task of cracking a Top BPO Job against competition
6
www.niituniqua.com
Established 1981, presence in 34 countries Provides Global learning Solution for Individual, Enterprises, School & Colleges Global student strength 5 Million Largest learning content development facility in the world
Established in 1997, spread over 30 locations Provides services to diverse Industries through Global delivery platform Ranked No1 ITES BPO company by Nasscom Diverse Internal Training Expertise and Management
Partnership
the
UNIQUA Edge
NationNation-wide Training School for BPO / KPO Careers Strong Placement Partnership & Pre-employment offers Prewith Top BPOs Curriculum Co-created with Industry Co Relevant Specialization mapped to Real Job State of Art Delivery Model (Personalized Learning) Industry Experienced Trainer Pool TOEIC Certification (optional)
8
2008 UNIQUA. All Rights Reserved
www.niituniqua.com
Nationwide reach
Chandigarh Dehradun Noida Delhi Gurgaon Jaipur Faridabad Guwahati Lucknow
Phase 1: Twelve Training Centres Phase 2: Seven Additional Centres Global Operations in Year 2
Kolkata
Bhubaneshwar
Vizag Hyderabad
Bangalore
Madurai Cochin
www.niituniqua.com
BPO Foundation
PCIFA Finance & Accounting Advanced Level Internship Professional Certificate in Finance & Accounting Advanced Level
11
Foundation Module
About BPO Industry Campus to Corporate Writing Business Communications Effective Business Presentations Graphs and Storage of data in Spreadsheet
12
www.niituniqua.com
BPO
Professional Certificate in
13
www.niituniqua.com
Professional Certificate in
Self-study Assignment
designed to
15
BPOs are all about English and My English is good enough for a BPO job BPO is just a short-term job, not a long term career option short
Training is not needed for a BPO job, you lose time and money16
2008 UNIQUA. All Rights Reserved
www.niituniqua.com
Myth 1
I can get a job in a BPO directly
Reality
100s of profiles reach top BPOs everyday and YOU may not even be called for an Interview, your resume will be treated as one of many Only 1 out of 20 people who apply get a job directly 1 out of every 3 candidates is asked to leave in less than 3 months due to their inability to clear postpost-hire assessments Once rejected or asked to leave the candidate is not considered again for a period of one year in that BPO
17
2008 UNIQUA. All Rights Reserved
www.niituniqua.com
Myth 2 Reality
Governed by which organization pays them more Have limited opportunities with one or two organizations only No Personal connect - Your resume would be oneonein-a-thousand that they receive every day in Would not be a partner in your placement Will push you into the 1st job opening available regardless of your interests, skills or training requirements Organization would not be concerned if you are a wrong hire and thrown out after a couple of months18
www.niituniqua.com
Myth 3
Reality
English by itself cannot get you a career in a BPO The Level of Communicative skills required is of a much higher order. Communication requires good Verbal Skills, Global Accent, Listening & Comprehension skills Other skills like Information Gathering skills, Customer Service skills, Problem resolution and Negotiation skills are also requisite components Dynamic Personality, Confidence are other factors that are checked for at the Interview stage for a Career in a good organization
19
2008 UNIQUA. All Rights Reserved
www.niituniqua.com
Myth 4
Reality
Lakhs of people like you have found a rewarding career in the BPO Industry There are ample opportunities for growth, both in terms of designation and salary Immense challenges and learning opportunities are available BPO Industry sees the fastest career growth compared to other industries What matters, is that you should acquire the right skills to get a great start in a good BPO organization20
2008 UNIQUA. All Rights Reserved
www.niituniqua.com
Myth 5
Training is not needed for a BPO job, you lose time & money
Reality
www.niituniqua.com
Training is a life long Investment and creates a strong foundation for your future The start today will define the next 36 years of your career life. A high flying, successful and satisfying career or one where you would need to struggle at every step? Do You have the requisite skills to give your career this Head Start?21
2008 UNIQUA. All Rights Reserved
the
22
www.niituniqua.com
the
Why Assessments ?
Help you evaluate your existing skills Identify your specific Training Needs Enable you to chart out a customized learning path for yourself
Regular assessments during training help to continuously evaluate your progress Enable in-training course correction to inmaximize results Exhibit the practical & actual result of your learning Map your fitment for the job
23
2008 UNIQUA. All Rights Reserved
www.niituniqua.com
the
Assessments at Uniqua
At Entry Level: Independent third party assessment from leading assessment body for entry profile Individual Learning plan for every candidate based on individual Training Need Analysis During Training: Weekly assessments to map learning curve of each candidate in the batch Personalized feedback & corrective action plan basis each assessment Graded assessment approach basis curriculum covered 24
2008 UNIQUA. All Rights Reserved
www.niituniqua.com
the
Why Training ?
Helps you learn new skills: Enables you to learn things the right way Bridges the gulf between your existing skills & the actual requirements Closes the gaps between theoretical knowledge (written skills) and practical application (verbal skills)
www.niituniqua.com
Builds a strong foundation on which your future long-term growth will depend: long Gives a feel of real life situations Prepares you for post hire training routine Makes you better prepared for the job Teaches you the tricks of the trade Accelerates your future growth prospects25
2008 UNIQUA. All Rights Reserved
the
26
www.niituniqua.com
the
Training at Uniqua
Content Well researched and relevant Created by industry experts Easy to understand with self-learning contents self
www.niituniqua.com
Holistic Training approach: Graded step-up approach focusing on grammar, steppronunciation, accent neutralization, listening & comprehension, vocabulary building, fluency & clarity, intonation, customer service skills, soft skills, personality 27 development 2008 UNIQUA. All Rights Reserved
the
Training at Uniqua
Experiential Learning: Customized & Industry specific simulations in Training labs More than 60% time spent on application of concepts through practice Training by Industry Experts: Experienced Trainers from top notch BPOs Real-life exposure Real Subject matter experts
www.niituniqua.com
curriculum
28
the
Getting placed is more than just facing an interview: BPO Interviews are multi faceted with multiple roundsrounds- voice and language skills test, aptitude test, HR line round, fitment test, stability test.
A scientific preparatory approach is needed to secure a placement You require expert guidance on what to expect and how to handle the various rounds You need an extra edge of a professional network with the top BPOs
29
www.niituniqua.com
the
the
31
www.niituniqua.com
Rs. 90,000 to 1,20,000 pa a BPOPromises rapid rise in position and salary Career with solid Training
32
www.niituniqua.com
Rs. 90,000 to 1,20,000 pa a BPOPromises rapid rise in position and salary Career with solid Training
33
www.niituniqua.com
Uniqua students
34
www.niituniqua.com
Thank you
www.niituniqua.com
www.niituniqua.com
35
2008 UNIQUA. All Rights Reserved