BUSINESS ETIQUTTES

Business Etiquetes

Hello Mr. Manager

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Difference Between School and Business

School
Individual Tests Quantified Customer Objective Written Senior

Business
Teamwork Relationships Subjective Employee Judgments Verbal Trainee

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Most Important Skill

How to read people.

Become a people watcher. Be a good listener. Predict what you think theyre going to do.

Important skills

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Most Important Skill

Create Positive Relationships

Find out what people want and help them get it. Be alert to peoples interests and hobbies.

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Most Important Skill

Use Positive Relationships to Achieve Your Goals
Once you establish a relationship never abuse them. Thank them! Be aware of anothers position, what they can and can not do, relationships with others, and ethics of the situation.

You are too immature for this job

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Develop Good Work Habits

Competition: Be the best. Honesty & Integrity: Reputation is important. Dont steal time. Demonstrate integrity. Keep confidences. Work Hours: Adjust your hours around others. Watch attendance and absences. Deadlines are very important. Make all meetings and appointments.

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Develop Good Work Habits

Neatness: Many advantages of looking neat. Workloads: Develop an eager and willing attitude. Dont be a complainer. Offer your assistance to others. Volunteer for projects. Guard against overpromising. Breaks and Lunches: Be aware of customs and reputation

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Develop Good Work Habits

Perception is Reality: What does your boss and others think of you? Getting your moneys worth: Thats what the company wants.

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New Skills Are Important

Organization: Calendars, files, and lists. Calendar: Dont over book, give yourself travel time. Filing System: Dept. filing system and develop a tickle file.
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New Skills Are Important

Boss Communication List: Tasks and achievements. Criticism: Accepting: How to accept it, admit it, thank them, and demonstrate change.
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New Skills Are Important

Criticism: Giving. Have a plan, make it positive, and adjust your criticism. Give Compliments Acknowledge Others: Learn names & be friendly.

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Learn the Desirable Traits

Positive Attitude: Develop a + attitude and create a + image. General Knowledge: Stay current in your field. Control your Anger.

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Learn the Desirable Traits

Patience Conforming: Adjust to image & value of company. Humor: Using or
developing a sense of humor helps you enjoy business and encourages others to like you.
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Your Boss
Learn & accept the importance of your boss. Your bosss success depends on you! Learn what your boss expects from you: habits, skills, traits.
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Boss is always right

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Your Boss
No surprises! Communicate! Demonstrate loyalty. Keep confidences. Remember your boss is human. Use your boss as a mentor.
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Your Boss
If you disagree with your boss: Seek experienced outside advice. Discuss privately with boss. Remember your boss makes the final decision.
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Your Bosss Managing Style

Identify your Bosss style. Identify your Bosss Preference. Identify your management style.

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Your Bosss Managing Style

Managing Styles are:

Fear/Intimidation Logic/Reasoning Emotion/Instinct Expertise/technical knowledge

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Organizational Charts
Organizational Charts Expectations within groups: senior managers, secretaries, middle managers, colleagues, technical personnel. Personal Relationship Charts. Predict promotions.

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Politics
Politics are defined as having practical wisdom; prudent; shrewd; diplomatic. Your opinion counts. Negative & Positive Opinions.

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Politics: 5 Political Categories

Naively Innocent: Politics dont exist. Idealist: Politics is the use of unfair relationships and must be eliminated. Disgruntled Loser: Politics is the use of unethical relationships that harm honest people. Achiever: Politics is the use of positive relationships that help achieve your goals. Power Seeker: Politics is the use of any relationship that gets you to the top.

Learn about the politics in your organization!

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Take Advantage of High Visibility Situations

Make contacts to start develop positive relationships and present a professional business image. 4 Type of Meetings: Working, Decision, Staff or Update, Introduction. (know your role in each)

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Take Advantage of High Visibility Situations

Attend Business Lunches Practice Public Speaking Social and Business Events: Practice the 5 rules 1) Always attend 2) Maintain professional image 3) Use good manners 4) Limited alcohol 5) Mingle

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Teamwork
You will be part of multi-level teams. There is team dependency. Dont overlook deadlines. Some members over control their territories. Learn your role in decision making.
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Use Effective Communication Skills

Verbal

Influence others Telephone

Written

Say it before you write it Short, Sweet & to the Point. Company Format
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Use Effective Communication Skills

Use the Least Formal Rule The Cool Down Rule Computer use: watch the e-mail and internet

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Making Mistakes Positive

Dont use these unsuccessful techniques: Avoid thinking about it. Cover it up. Ignore it. Plead Ignorance. Deny it. Make Excuses. Blame Others. Be A Martyr.

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Making Mistakes Positive

Remember producers make mistakes. How you recover is the solution.

Plan to Show Excellence. Establish Preventive Procedures. Analyze Mistakes.

Admit it & Recommend Solutions. Maximize Effort. Change Preventive Procedures. Communicate to Management.

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The Ideal Business Image

Components of Business Image Wardrobe Accessories Grooming Imagining Success Selecting Your Professional Image Know the dress rules. Know what is appropriate. What is the company uniform?

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Watch Your Personal Life

Your personal life is important for promotions! Start out with an acceptable image. Keep your private life private.

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Watch Your Personal Life

Business has concerns about 3 things in your personal life. financial personal relationships personal time

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Watch Your Personal Life

Dont have the swinging singles stereotype. Get involved in activities that can help your career. Find out your companys acceptable standards.
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Preparing for Your First Day

Get an apartment/house and get settled before your first day. Practice the commute from your new home to work. Have your vacation before you work and dont expect one for at least 6 months to one year after you start. Research your company and industry.

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Preparing for Your First Day

Researching Your Company.

Function/Purpose Location/Employees Procedures/Benefits

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Congratulations: Its Your First Day

The companys objectives the first day are: 1) Provide you with basic information, 2)Continue the positive impression they have given you, and 3) Make you a productive employee.

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Congratulations: Its Your First Day

What happens the first day

New Employee Orientation History Organization Chart Work Rules Benefits Your job

Meet with your manager Introductions to employees Your desk and tour
You have 2 goals! Create a good impression & concentrate on people!

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What Would You Recommend to This New Employee?

An employee doesnt like the boss. He does his job well, but rolls his eyes when he thinks the boss isnt looking & talks with other staff members when the boss isnt around. What are the consequences?
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What Would You Recommend to This New Employee?

A new employee never stays late on the job and never volunteers to assist with evening projects. Evening projects have to be delegated. What are the consequences?

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What Would You Recommend to This New Employee?

A new employee often invites other staff members to lunch but never invites one staff member who he dislikes. What is the consequence?
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What Would You Recommend to This New Employee?

Sue gets along with her boss but doesnt show the same type of interactions with her colleagues. Her co-workers see her as kissing up to the boss. What is the consequence?
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What Would You Recommend to This New Employee?

Ken is always late for meetings and never has his work done on time. What is the consequence?

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What Would You Recommend to This New Employee?

At X company, projects are worked on as teams. When Karen works on projects she takes total control of the entire project? What is the consequence?
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