Welcome

EMOTIONAL INTELLIGENCE
Charandeep Kaur Gandhi

EMOTIONAL INTELLIGENCE
Daniel Goleman, Ph.D. Working with Emotional Intelligence

WHAT IS EMOTION?
ENERGY.. IN. MOTION

What are the 5 basic E-MOTIONS?

Five Basic E Motions with many nuances Anger Happiness Grief Sadness Fear Each of them has (5) five assistance and each of the five has another (49) forty nine assistance- theses are called as nuances of the basic five emotions

Emotional Understanding
Which of the following faces is expressing happiness, surprise, anger, sadness?

ANGRY

SURPRISE

SAD

HAPPY

() What is Emotional Intelligence?

The capacity for recognizing our own feelings or emotions and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships.

(Goleman, 1995)

Emotional Intelligence (EQ) An advantage above (IQ)

Emotional Intelligence (EQ) An advantage above (IQ)

Resources TAKEN FROM THE VEDIC SCRIPRTURES AND MODERN AUTHORS

THE INNER SELF

THE OUTER ORGANIZATION

Emotional Intelligence (EQ) An advantage above (IQ)

PERFECT HUMAN DELIVERING HIGH PRODUCTIVITY WITH HIGH EFFCIENCY AND EFFECTIVENESS

Four Areas of Emotional Intelligence

Self Others

Awareness

Self Awareness

Social Awareness

Actions

Self Management

Relationship Management Positive impact on others

Anyone can become angry that is easy.

But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way that is not easy.
(Aristotle)

EXCERCISE TIME
There are 10 questions:-choose the right option -A,B,C or D -you have 5 minutes to complete this exercise -be honest to your selves

ANSWERS!

1. No D A,B,C = 10 2. B=5 D=10 3. B=10 C=5 4. A=10 C=5 5. B,D=5 C=10

6. B=10 C=5 7. C=5 D=10 8. A=10 9. B=10 D=5 10. B=5 D=10

Why study EI?

Increasing EI makes individuals more efficient,

productive and successful.

-The workforce is using EI all over the place Organizations can become more productive by

recruiting/hiring emotionally smart people and by offering opportunities to enhance these skills through involvement
- EI can be a way to help maximize the potential of your members and in turn your organization

Why Study EI?

Possessing skills related to EI can help you be prepared to

lead others

-Having the skills to lead are vital in managing complex organizations

Every day we will interact with others who possess

varying degrees of EI

-Being able to work with challenging people is a necessity for the workplace and organization involvement

You can assess the overall potential for your organization

-EI influences organizational culture as individuals know their abilities to interface with others -Organizations with high levels of EI will be more apt to succeed

The Need to Develop Emotional Intelligence

A survey of US employers reveals that:
1. 2. 3. 4. 5.

More than 50% of employees lack the motivation to keep learning and improving 4 in 10 people cannot work cooperatively Only 19% of entry level applicants have adequate self-discipline for their jobs Leadership development programs yield disappointing results, wasting billions of dollars 70% of all change initiatives fail due to people issuesinability to lead, lack of teamwork, unwillingness to take initiative, inability to deal with change, etc.

If we knew nothing about a store except that employee attitudes had improved 5%, we could predict that its revenue would rise .5% above what it otherwise would have been.

Sears executive, Harvard Business Review, January, 1998

Personal development plan

Current State
Tension

Ideal State

Goal

Implementation Plan

Evaluation

Good News!
You can develop Emotional Intelligence! How? Rewire your responses to feelings. Change how you think about this. Alter your behavior
Performance

Emotions

Thoughts

Behavior

Sorry, It Does not Happen Overnight

Improving and sustaining Emotional

with Coaching and Measurement Critical mass for sustained group performance improvement tions

Intelligence takes a concerted effort Organizational Integrated over several months. Initiatives IntervenIndividual Development Sustained organizational improvement

Prepackaged Seminars Minimal results

In-house Training Some behavioral results

Sustained individual performance improvement

Application of EI

I.

II.

III.

IV.

Instrument to be developed to assess individual and organizational emotional intelligence Questions will help you understand your current skills and create a plan to advance skills in areas of deficiency Learn your strengths, areas of improvement, and create a plan for success Identify four overall areas consisting of various personal and social competencies:cont

Multiple Intelligences
Verbal Mathematical-logical Spatial capacity Kinaesthetic Musical Interpersonal skills Organising groups Negotiating solutions Personal connection Social analysis Intra-psychic capacity (insight skills)

MANAGEMENT GRID
ROBERT BLAKE & JANE MOUTON

MANAGEMENT GRID
(1,1) Minimal Management Has little concern for people (theyre just lazy & difficult) or for production. Keeps the manager in a job and out of trouble. (1,9) Country Club Style Looks after people. Values friendly relationships & lack of conflict more than productivity. (9,1) Task Focus Concentrates on the task regarding people as units of production or hands. Managers job is to plan, direct, control the work of others. (5,5) Middle of the Road A compromise position. Balances people and productivity. Sticks to rules & procedures. Aims to produce as much as possible without upsetting people. (9,9) Team Focus Focuses on getting high productivity through gaining commitment. Harnessing individual & group motivation to common task. This management grid by Robert Blake & Jane Moutons became enormously popular and it really started managers thinking about style and approach.

CONCLUSION
To conclude, Emotional Intelligence makes individuals more efficient, helps improve their leadership skills, improves the efficacy of their performance and helps organizations become more productive.

Emotional Intelligence

PERFECT HUMAN DELIVERING HIGH PRODUCTIVITY WITH HIGH EFFCIENCY AND EFFECTIVENESS

EMOTIONAL INTELLIGENCE

ANY QUESTIONS ? Charandeep.gandhi@gulfair.com

EMOTIONAL INTELLIGENCE

THANK YOU