Case Studies, CSEIT

Citrix Critical Components Case Studies Under The Hood
Citrix Global Escalation team Citrix Systems, Inc.
Agenda
Server Critical
IMA
Installation Troubleshooting Utilities Programs Datastore Best Practices
Session Critical
Session Components
Client Critical
Client Components
Open Forum
Citrix Company Confidential
2004 Citrix Systems, Inc.All rights reserved.
Presentation CD Contents
Todays PowerPoint Presentation Case Studies IMA Files and Registry Reference Document Client to Server Content Redirection Document Multi-Monitor Support Document
Server Critical Components

Independent Management Architecture
Overview Troubleshooting Installation Troubleshooting Startup Issues Improvements Data Store Tuning
What is the IMA Service?
IMA Service
The main Citrix Service. The IMA service interacts with the Citrix XML service and Terminal Services. The Data Collector is one of the MF XP servers that holds dynamic farm data (IMA) IMA maintains a persistent connection to the SQL Server (the Data Store) where it stores static farm data.
IMA Components Review

MPS XP Server Data Collector Dynamic Store Volatile Data QueryDS Will dump Out Raw Data
IMA TCP Port 2512
Local Host Cache
ODBC
Citrix Management Console
MPS XP Server ODBC Data Store Local Host Cache DSCheck Detect and correct Data Store Errors
Troubleshooting with QueryDS Case Study

Case Study
Users unable to connect to published applications Qfarm /load shows a zero load value
Troubleshooting queryds /table:ServiceTable

Name: 0 Host: XPSERVER
Should be a HEX number
Resolution
Chfarm into an access datastore then rejoin the farm Review CTX103017 for more information
7 Citrix Company Confidential 2004 Citrix Systems, Inc.All rights reserved.
Starting the IMA Service

Service Control Manager IMASrv.exe ImaRuntime Ss.dll
ImaRpcSs.dll ImaSrvSs.dll ImaAppSs.dll MfBrowserSs.dll ImaDomain.dll MfSrvSs.dll
Required Plug-ins ImaUserSs.dll ImaGrpSs.dll

ImaRelSs.dll ImaAdminSs.dll
RMAlertsSS.dll
RMMonitorSS.dll
ImaRaSs.dll RMSummaryDBSS.dl l..
PSRequired
HKLM\Software\Citrix\IMA\Runtime
Product Plug-ins
PSRequired=0 Zone Data Collector

8 Citrix Company Confidential
PSRequired=1 LHC
LHC
Troubleshooting General IMA Startups Issues

Review Event Logs Verify Registry Keys
IMA Must be able to connect to the Data Store in order for qfarm to enumerate server
HKLM\SOFTWARE\Citrix\IMA\RUNTIME
CurrentlyLoadingPlugin Indicates which DLL module is being loaded PSRequired If set to one the Datastore must be available SQL Profiler Audit Logins
Use DSMAINT
Config Resets account and DSN to connect to the Datastore RecreateLHC Rebuilds Local Host Cache
Please review IMAFileandReg for more details

IMA Service Fails to start during installation of MPS 3.0

Case Study Troubleshooting
Turn on MSI tracing (msiexec /i mps30.msi /l*v c:\msi.log) Start IMA service returned error in CTX_MF_IMA_StartIMAService Error = 1068 net helpmsg 1068 The dependency service or group failed to start Did all of the dependent services start? FR3 Dependencies
Installation of XP fails due to IMA service fails to start
Resolution
Enable The IPSec Services
10
IMA Fails to start with File not found Errors or Unable to Locate DLL
Case Study
IMA Fails to start with File no found or Unable to Locate DLL
Resolution Correct System Path Example %systemdrive%\Program Files\Citrix\System32\Citrix\IMA

IMA fails to start immediately

Case Study IMA Fails to start with IMA_RESULT_FAILURE
Troubleshooting
File Monitor Trace 7930 3:56:28 PM ImaSrv.exe:3980 QUERY INFORMATION C:\WINNT\TEMP FILE NOT FOUND Attributes: Error
Resolution Verify TEMP directory exists under %SystemRoot%\Temp and the system account has full control.
IMA Fails after installing Third Party Software

Case Study
IMA Result_Plugin_Failed_Verify in System Event Log
Troubleshooting
File Mon (www.sysinternals.com) trace indicated an invalid path was being referenced.
Resolution
Correct the following registry keys values with the correct file path HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders - Common AppData HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explore r\User Shell Folders
13
IMA Failing to Start or Long Delays
Troubleshooting
SQLDIAG
%systemdrive%\Program Files\Microsoft SQL Server\MSSQL\Binn Collects SQL Error Logs Collects SQL Server Configuration Collects SQL Database Information
2004-1-24 08:46:32.74 spid355 BobMgr::GetBuf: Bob write not complete after 60 seconds
Resolution
Increase the size of Tempdb Stop and periodically stop and start SQL to purge Tempdb Avoid the Auto grow operation and Do not set the Auto Shrink option
TempDB
14
IMA Change Notification Process

Citrix Management Console Member Server
Member Server
2512
Member Server
2513 2512 2512

Data Collector Member Server Data Collector
Data Store
2512
2512
Member Server
Zone A
Member Server
Member Server
Zone B
1) Change is made on the CMC via TCP port 2513. 2) The member server writes the change to the DS and forwards the information to the DC via TCP port 2512. 3) The DC updates the LHC on the member servers in its zones via TCP port 2512 and forwards the information to all the other DCs. 4) The other DCs send the information to their member servers.
Change Polling
Polling SQL statement Used as a backup method of discovery Example inconsistent WAN Links SELECT COUNT(*),AVG(imalock) FROM KEYTABLE FR3+ 30 minute interval Configurable in registry under HKLM-SoftwareCitrix-IMA-DCNChangePollingInterval
Data Store
16
Black Hole Syndrome
Blackhole - Artistic conception from NASA Hole
What is the black hole syndrome? What are the variables that can cause condition? How can it be prevented or lessen the impact?
17
WI Logon Process
1. Browser to logon page through WI 2. Using WIs classes to fwd the information to the Citrix XML Service on servers in the server farms. The designated server acts as a broker between the Web server and servers. 3. The Citrix XML Service on the designated server then retrieves a list of applications from the servers that users can access. 4. The user initiates the next step by clicking one of the hyperlinks on the WI page. 5. The Citrix XML Service is contacted to locate the server in the farm that is the least busy. The XML Service requests a ticket from the least busy server corresponding to the users credentials.
WI
Server Farm
Client
6. The classes finish parsing the template file and send a customized file to the Web browser. 7. The Web browser receives the file and passes it to the client device. 8. The client receives the file and initiates a client session with a server according to the files connection information.
18
PN Agent Logon Process

1. PN Agent passes a request to the WI web server using XML and Unicode
WI/Config.xml
Server Farm
2. Configuration file on the WI web server is accessed. inetpub\wwwroot\citrix\pnagent directory 3. Application enumeration request is passed with user credentials from the WI web server to the MetaFrame XP server using Citrix XML Service. 4. Application set data is generated on the MetaFrame XP server and returned to the WI web server.
5. The WI web server passes the application set data back to the client device, where the application and desktop icons are populated. 6. The user clicks to launch an application. 7. The request for an .ICA file is sent to the WI web server.
PN Agent Client
8. The WI web server uses the TEMPLATE.ICA file located on the web server to generate an .ICA file. 9. The WI web server sends the .ICA file to the client device.
19
PN Logon Process
Data Collector
1. user clicks the Citrix Program Neighborhood icon, which calls the ICA Win32 Citrix Program Neighborhood Client (PN.EXE). 2. The ICA Win32 Citrix Program Neighborhood Client reads the parameters stored in the .INI files upon execution. 3. PN.EXE sends the request for Application Sets to WCFRUN32.EXE. 4. WFCRUN32.EXE passes the request to WFICA32.EXE, creating a partial session on the MetaFrame XP server. This connection is data only and does not include graphical information. 5. WFICA32.EXE sends the request to the MetaFrame XP server. 6. The MetaFrame XP server generates the data for the application sets and sends the data back to WFICA32.EXE. 7. WFICA32.EXE receives the data and sends the information to PN.EXE. 8. PN.EXE creates the application sets in the Citrix Program Neighborhood interface. 9. The user double-clicks an application set. 10. PN.EXE sends the request to WFCRUN32.EXE. 11. WFCRUN32.EXE sends the request to WFICA32.EXE. WFICA32.EXE sends the request to the server.
Server Farm
PN Client
Black Hole Syndrome

What is the black hole syndrome? Users across the farm are denied access. This is as a result from when a least loaded server becomes unresponsive, the data collector continued to resolve connections to the server. The data collector sent all new connection attempts and/or ticket requests to that server even though that server could not respond to these requests. This sometimes caused the entire server farm to become unresponsive. What are the variables that can cause condition? If the least loaded server is becomes unresponsive and cant send a load update to the zone data collector, the data collector sends all new connection attempts and/or ticket requests to that server even though that server will not respond to these requests. Common issues that can cause this condition are but not limited to the following; Ticketing Request failure. Terminal Server becoming unresponsive. Terminal Services Licensing. IMA Service becoming partially Unresponsive/ Hung
Black Hole Syndrome
How can it be prevented or lessen the impact?

Immediately, run qfarm /load and determine least loaded server Download Application and System Event logs Remove server from participating in the farm and load balancing, attempt to stop the IMA service. If the IMA service hangs then Dump the IMA service and Termdd If ticketing is involved and WI is part of the environment; Can you disable ticketing from the template.ica file and does this resolve the issue? use ccticket utility to test the servers ability to respond to ticket request. Does restarting the XML/IIS service restore the farm at least temporarily.
22
Troubleshooting with XML/Ticketing Case Study

Launch an Application (get the least busy server )
XML Service
XML request Ticket request with credentials From the Web Interface
MetaFrame XML Presentation Server
IMA (local DC)
IMA (remote DC)

* DC = Data Collector
XML asks IMA to provide the IP Address of the least busy server in the farm that has the requested publish application published on it. If the XP server is not the Data Collector it needs to contact the zone Data Collector for this information
Troubleshooting with XML/Ticketing Case Study

Launch an Application (provide a ticket )
XML Service CCTicket.dll

XML Server
XML Service CCTicket.dll

The Least Busy MetaFrame Farm Presentation Server
Termsrv CCTicket.dll wsxica.dll
The XML Server makes an XML request with credentials for a ticket from the least busy server This is done via a TCP Socket Connection between the XML services.
ticket ticket ticket
credentials credentials credentials

Troubleshooting IMA Hang Issues

Qwinsta Hangs ? (Qwinsta /debug) Troubleshooting External Dependencies Quser Hang?
If SP3 See MS 813790
Term Serv
XE103W2K3022 XE103W2K119
Qfarm
IMA Service
Qfarm /Online Stop The IMA serivice
Userdump
Data Store ODBC
Kill (Kill f) IMA PID
Check MDAC Levels on XP and DataStore (SQL 2000 SP 3a) Data Store Locks
2004 Citrix Systems, Inc.All (SQL SP_WHO) rights reserved.
25
IMA Hang on SQL

Run the following under query analyzer
Select * from master.dbo.sysprocesses where program_name=Citrix IMA
MS KB 884554 FIX: A SPID stops responding with a NETWORKIO (0x800) waittype in SQL Server Enterprise Manager when SQL Server tries to process a fragmented TDS network packet
26
IMA Query Timeout

RM LM IM Print SS RM LM IM Print SS RM LM IM
IMASQL Serializes DS access

Database causes threads to queue until IMA is unresponsive IMASQL.DLL
The Query timeout fix will allow IMASQL to close the connect and allow the next thread to be processed
Print SS
IMA Query Timeout Fix

XE103W2K136 MPSE300R03W2K008
HKLM\Software\Citrix\IMA Name:
DB_CONNECTION_TIMEOUT
Type: REG_DWORD Data: <timeout value, seconds>
HKLM\Software\Citrix\IMA Name: DB_TIMEOUT_DELAY Type: REG_DWORD Data: <timeout delay, in seconds>

Database corruption issues

DSVerify 1.0 1. Always backup IMA database before running 2. DSCheck is the only utility needed in the future 3. Backup DS before running 4. Run with /full option to see all advance settings
29
IMA Best Practice

Adjust Polling IMA Polling Interval
DCNChangePollingInterval
Set Data Collectors to latest version Use Data Store Replication to reduce traffic and increase performance Oracle Data Store
CTX103685 Use Oracle Client 8.1.7.2
30
Data Store SQL Best Practices

Service Pack 3a or 4 for SQL 2000 Maintenance Plan for SQL Stop and restart SQL to flush TempDB on a scheduled basis in large farms Set XP DS and TempDB to large size to limit auto grow Make sure Auto Stats Option is turned on Backup and purge transaction logs or change recovery model from Full to Simple
Data Store
Session Critical
Connection Sequence Session Processes Session Sharing
32
Session Initialization - Overview

1. The user launches a client session. 2. A new user session is generated on the server. 3. The server sends the user interface of the selected application to the client device. 4. The user sees the application user interface and interacts with it using the mouse and keyboard. 5. The mouse and keyboard input is relayed back to the server. 6. The server relays back the screen updates that result from the mouse and keyboard instructions.
33
Session Initialization Flow Chart
Client Makes an Application Request ICA Listner Stack Receives the Request On 1494 Session stack Notifies of Successful connection
The Terminal Services Device driver Forwards the request To TermSRV Requested application Is launched in the Appropriate session space
New Session Stack is created
Windows Logon Prompts for User Credentials
Session stack is Mapped to an Idle Session
Listner stack hands The connection Request to the new Session stack
New domain User & SessionID Mapping are created
Session connection Details are Negotiated
Credentials are Authenticated & SessionID is Assigned or Reloaded
34
Session Initialization
1. The client makes an application request. 2. The ICA listener stack waits and receives for a TCP request on
port 1494. 3. The independent transport protocol accepts the connection request and passes the request to the Terminal Services device driver. 4. The Terminal Service device driver signals to the ICA protocol extension that a new connection request was received, and the protocol extension forwards it to the Terminal Services service.
5. The Terminal Services service creates a new session stack. 6. The listener stack hands the connection request to the new
session stack.
7. Session connection details are negotiated, such as compression, encryption,

Terminal server licensing and virtual channels.
8. The new session stack notifies the Terminal Services service of successful connection.
9. The new session stack is mapped to an idle session, and a logon screen appears. If no idle sessions exist, one is created. 10. Windows Logon prompts for user credentials. 11. Windows Logon authenticates the user privileges. If a SessionID is already associated with this domain and user name, the user is mapped into the existing namespace, and the previous SessionSpace is reloaded.
Session Initialization Contd
12. The Terminal Services service creates a new domain and user name SessionID mapping. If the user has any disconnected sessions, the list of sessions is displayed and the user chooses one for reconnection. Logon occurs.
13. The application is launched by Client Server Runtime Subsystem in the appropriate SessionSpace.
36
Session Initialization Overview Client Verification Phase Connection Initialization Phase TS CALCapability Phase Authenication Phase
ICA Client Virtual Channels TCP Port 1494 Authenication TS Shake 7F7FICA ICA Hand CAL Check ICA Hand Shake 7F7FICA CTX564283 How to Troubleshoot 1003 and 1004 Event Virtual Channels Log Errors Regarding Terminal Server Licensing
Metaframe Server
Module.INI
37
TSCal Explained
Session denied or Temp Token is Issued and Session is allowed. Another TS Cal server w/ TSCals Found?
Session Connection Begins.
Terminal Server Attempts to connect to TS Cal server
Original TS Cal server Redirects the Terminal Server to new License Server.
Is their a valid Token Present? (Windows 2000 or XP)
License server Found?
TSCals avail. Available on TS Cal Server?
Token is marked On TS Cal Server. Cert. is sent Through the Terminal Server to Client.
Discovery process starts to find a License Server Connection is denied unless A Temp. Token is present
License server responds To the Terminal server And a TS Cal is requested
Connection is Allowed
38
Session Process Overview
Winlogon.exe Session Initialization
Userinit.exe
Cmstart.exe
39
Wfshell.exe
Wfshell Overview
Wfshell runs in every ICA session
Launching Published Applications Auto-Creating Printers Executing the RunOnce REG Key Session Virtual Channels
HKLM >SYSTEM>CCS >Control >Citrix >Wfshell
Speed Screen / SSBA Clipboard Mapping Shadow Indicator Session Sharing Content Redirection TZ Redirection
TroubleShooting LISTDLL (www.sysinternals.com) Will list all dependant DLLs and paths where they were loaded from.
Slash of Death Issue /

Case Study
Session Sharing is not occurring in users sessions. Printing, Clipboard mapping, Content Redirection Failuresetc.
Troubleshooting
Client/FTLRENEAIBMPAD#/HP Laser Jet 5000 Series PCL 6
Verify if Wfshell.exe running in the users session (CMC) Check Dr Watson Logs
Resolution
In one case wfshell.exe crashes were occurring in the users session. This was caused by older HP drivers and the new client printer name convention in MPS Windows 2003. This was fixed by using the latest drivers from HPs Web Site.
41
Virtual Channel Case Study

Wfshell functionality not working for domain users RDP having similar issue with RDPCLIP RUNAS under admin account works Process Explorer from www.sysinternals.com
\Device\Termdd permissions object
Resolution Remove or update the userdump utility program
42
Client Critical
Win32 ICA Client Core Components Client Case Studies Whats New in ICA Win32 8.0 and 9.0 Clients ? Support News
43
Win32 ICA Client Components

Win32 Client Family PN - PNAgent - Web Client
WFICA32 Client Engine
Client Engine Hosts Session Maintains Sessions Connection Center WI MSAM ICO [Systray Icon] Exposed Public API Functional DLLs Client INI Settings
WFCRUN32 WFICA.OCX Supporting Files
Configuration Files
44
Win32 ICA Client Core Components

wfica32.exe Wfica32 Client Engine Client Seamless Engine (8.0 and earlier, 8.1 and later has a new file, VDTWIN.DLL ) Client Clipboard Engine Hotkey Functionality. Loading additional Client DLLs for increased functionality.
When a Published application is launched, this file is responsible for the connection to the server for the duration of the session.
45

Wfcrun32.exe Client connection manager and is launched by PN, PNA and wfica32 (if a seamless connection). It also manages: Wfcrun32 The security dialogs. The client queries security settings and wfcrun32 may display the security dialog.
You cannot session share if wfcrun32 was not launched.
46

Wfica.ocx Used in Web Interface, MCM, MSAM and embedded web ICA sessions. Provides equivalent functionality as Wfcrun32 in the form of an Active X control. Exposes the ICA Client Object Interface (ICO) For more information on the ICO, see the following Online PDF file: CTX103768
WFica.ocx
47

There are several supporting files that provide additional functionality to the Core Client Engine
Virtual Drivers Protocol Drivers
Supporting Files
Network Drivers Transport Drivers Additional Files.
48
Win32 ICA Client Configuration Files - PN

Client INI Files
Appsrv.ini Module.ini PN.ini UIstate.ini Wfclient.ini
Hot Keys Connection Settings Client Capabilities Wfica Engine Settings PN AppSettings Driver Set Data Window Panning and PN UI Settings Scaling Kerberos SSON Window Sizing and Settings Position Keyboard Layout
Config Files
49
Win32 ICA Client Configuration Files - PNA

PNAgent Specific: - Retrieves its Ini settings from the
Tip: PNAgent Caches .ica files in Config.xml stored on the W.I. server. the directory: %UserProfile%\Application - ICA files from Template.ica. Data\Citrix\PNAgent\ResourceCache - Other settings are in the local registry.
config.xml Enum.asp, Launch.asp
Web Interface PNAgent

Pass Through Client Settings

HKLM\SOFTWARE\Citrix\ICA Client\PASS THROUGH PASS THROUGH REG_DWORD = 1 Server Pass Through
Clients
Destination Server
Client Name A
Client Name A Server Name Server Name Client Name B
Client Name B
Server2 Server1
51
Pass Through Client Settings

Enable Client to Server Content Redirection in a PassThrough Session
HKLM\Software\Citrix\Progra m Neighborhood Agent EnablePassThroughFTA REG_DWORD =1
Enable Server Drives to Appear as Client Drives when using the PassThrough Client - CTX238200
module.ini [client drive] NativeDriveMapping=TRUE
Screen Refresh Issues Through a Seamless Pass-Through Session - CTX204071

Appsrv.ini ForceLVBMode=1 DeferredUpdateMode=On
Client Side - Session Sharing Troubleshooting

Connection Center
Present in PN, Full Web Clients and now PNA (8.0 or later).
Allows users to manage connections and Security Dialogs.
53
Client Side - Session Sharing Troubleshooting

Default Timer = 20 Seconds
Wfshell.exe
Network Request Word Application Response
Win 32 Client
Word Excel
Queued Virtual Channel Request Excel Application Response Appsrv.ini SucConTimeOut =40
Launch in Session
Case Study : Disconnected sessions

through a proxy server.
Problem Users behind a proxy server are disconnected if the proxy server is set to disable connections based on some specified timeout value.
55

ICA/Http(s) Proxy Server MPS 3.0 Server Http/s XML WI 3.0 Server
ICA/Http(s) Firewall
ICA
ICA/Http(s)
56

Troubleshooting Procedures
Enabling ICA Keepalives on the MPS3.0 Server The exact path to those value(s) are as follows Key: HKLM\System\CurrentControlSet\Control\Citrix Value :ICAEnableKeepAlive = 1 :ICAKeepAliveInterval = (Delta < Proxy_Idle_Time_Value)
Some proxy servers may be intelligent enough to terminate idle sessions if the KeepAlive packet is not from the initiator.
57

through a proxy server. The ICA Client (starting with the current release) has the ability to send a KeepAlive packet to the MPS3.0 server. This prevents ICA sessions from being disconnected if the proxy device is configured with an Idle time disconnect from the session initiator.
Proxy Server
ICA
58

Template.ica ICAFile.xslt AppSrv.ini On Web Profile On MSAM Users Interface
59
New Features Starting with 9.0

Multi-Monitor Improvements(CPS 4.0) TWAIN support(CPS 4.0)
PNA Roaming SmartCard(CPS 4.0) Advanced Universal Printing(CPS 4.0) PDA Synchronization(ActiveSync) (CPS 4.0) Client-side File Locking(CPS 4.0) Pass-Through Windows Key support Program Neighborhood Quick Launch Bar
60
New Features Starting with 8.0

Session Reliability(requires MPS 3.0 or later) Logon Look and Feel Dialogs Kerberos SSON Support(requires MPS 3.0/W.I. 3.0 or later) PNA support for Multiple Farms (requires MPS 3.0/W.I. 3.0 or later)
Workspace Control (requires MPS 3.0 & WI 3.0) Bi-directional Audio (requires MPS 3.0 or later) Video Playback(requires MPS 3.0 or later)
61
Server to Client Content Redirection
Recent Enhancements
Ability to specify which Content Types are redirected: http, https, rtsp, rtspu, pnm, mms Ability to specify which base URLs can be redirected: Eg. *.citrix.com
See SCCR.doc on your class CD.
62
Support News
- 9.0 Client Updates List:
http://support.citrix.com/kb/entry.jspa?externalID=ctx105677#P20_2735
- Updated Client INI Configuration Guide - New ACM Client Package - HRP01 for MF XP 1.0 SP4 - Service Pack 2005.4 for MPS 3.0
http://support.citrix.com/kb/entry.jspa?entryID=6211&categoryID=619#P51_ 8121
- 9.100 Hotfix Client Information

Open Forum
64
Session Review
Server Components IMA Service Data Store ICA Session Connection Sequence Session Processes ICA Client Configuration and Tuning
Thank You
66
67

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Citrix Critical Components Case Studies Under The Hood

Citrix Global Escalation team Citrix Systems, Inc.

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

Server Critical Components

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

What is the IMA Service?

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

IMA Components Review

IMA TCP Port 2512

Local Host Cache

Citrix Management Console

Citrix Company Confidential

Troubleshooting with QueryDS Case Study

Troubleshooting queryds /table:ServiceTable

Starting the IMA Service

Required Plug-ins ImaUserSs.dll ImaGrpSs.dll

ImaRaSs.dll RMSummaryDBSS.dl l..

PSRequired=0 Zone Data Collector

2004 Citrix Systems, Inc.All rights reserved.

Troubleshooting General IMA Startups Issues

Please review IMAFileandReg for more details

IMA Service Fails to start during installation of MPS 3.0

Installation of XP fails due to IMA service fails to start

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

Resolution Correct System Path Example %systemdrive%\Program Files\Citrix\System32\Citrix\IMA

IMA fails to start immediately

IMA Fails after installing Third Party Software

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

IMA Failing to Start or Long Delays

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

IMA Change Notification Process

2513 2512 2512

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

Black Hole Syndrome

Blackhole - Artistic conception from NASA Hole

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

PN Agent Logon Process

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

Black Hole Syndrome

Black Hole Syndrome

How can it be prevented or lessen the impact?

Citrix Company Confidential

2004 Citrix Systems, Inc.All rights reserved.

Troubleshooting with XML/Ticketing Case Study

IMA (local DC)

IMA (remote DC)

Troubleshooting with XML/Ticketing Case Study

XML Service CCTicket.dll

XML Service CCTicket.dll