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Determine Key Issue(s) Develop Hypotheses Gather Data / Test Hypotheses Refine Answer Develop Options Make Recommendation
As the interviewer describes the situation, think about what are the key issues facing general management Develop hypotheses Decide what data you need to better understand the issues Listen to the facts Evaluate which facts are critical to the key issues Probe for more detail in critical areas Use facts and numbers appropriate in building argument Summarize options before making recommendation State pros and cons - be fact driven Make your recommendation
Kenan-Flagler Business School Consulting Club
Dont be afraid to create your own framework, as long as it is logical, appropriate and transparent to the interviewer.
Make Assumptions
Increasing Factors
Decreasing Factors
Adjust Answer
Adjust Answer
Gat er Information
evenues
arket -
iti
etiti
Decrease
I crease
dded
apacity?
aw
aterial Prices
Price
Vol
Product
ix
Fixed
osts
Variable
Expenses
osts
nusual Expenses
- Writeoffs - Lawsuits
Revenue
COGS
SG&A
Pri e
Uni Volu e
Dire
Ma erial
Dire
abor
Variable O/H
arket Demand
Industry Capacity
arket Trends
Improve Productivity
Add Capacity
Competitors Plans
T reats
Cyclical Seasonal
Bottlenecks
Add s ifts
Acquire Outsource
Company
Customer
Competition
Regulatory
Tastes changing?
Price Have sensitivities changed? Overpriced versus our competition? Place Is our distribution getting squeezed out? Are Customers Changing Channels? Promotion Are we spending? Push vs. pull? Has public image changed?
Disposable income?
Any new regulations restricting the use of our product and favoring substitues?
Are competitors integrating into distribution and shutting us out? Are they offering our customers special incentives to switch? (particularly with substitutes)
Susbsitutes
Disposable income
Distribution channel
Mature market?
Given the above, is it worth making a competitive response? How will the competition react? Applying game theory or PARTS analysis may help.
"
Values Tastes
Price Sensitivity
"
Purchasing Habits
roduct
Resources to respond?
Business relationships
lace
Cost structure rice Distributor
Tangible
Vendor
Many
Few
Is market growing? Promotion Push or Pull? Cost of launch? ill current promotions help?
0 (
'
Marketing ill we cannibalize e isting products? Is this a complement bundled good Does it build on resources?
Product Have we done homework? hat does the segment want? Proliferation of products already?
Yes
No
Finance Are we able to finance the launch? Should we buy an e isting producer?
& %
Distribution system - Transportation infrastructure - Different channels Political Clim ate - Instability
Seasonality - W eather
Econom y
Cash Flows
Educational Differences
Amount
Exchange
ates
Cultural Differences of Custom ers - Tastes / product preferences - Values / gender roles
O I / Hurdle
ate
Investment Decision
NPV Analysis
Other Factors
Useful Life
Cash Flows
Discount
ate
Strategic Fit
Synergies
Environmental
Political
Competitors
Stability Regulation
Analyze Opportunity
Internal Factors
External Factors
Strategic Objective
Strengths
Weaknesses
Industry Attractiveness
Resources
Acquisition Fit Porter's Five Forces Three C's Soft Issues - Culture/Fit - anagement Hard Issues - Price - Balance Sheet
Self-Help
hite Knight
Yes
No
Do
e Have Cash?