Hiring on EMOTIONAL INTELLIGENCE

Goals of the session

Understanding emotions Understand what Emotional Intelligence (EQ) is and why it is important. Obtain an overview of the EQ components. Understanding importance of EQ in hiring

What do we mean by an emotion? Where does it come from?a mental state that arises spontaneously rather than through Emotion is
conscious effort and is often accompanied by physiological changes.
SURPRISE HAPPINESS

SADNESS

DISGUST
Amygdale and basal ganglia are deep within the most elemental parts of the brain

FEAR

ANGER Emotions begin in the Limbic area- Open loop relying on external cues

Open loops mean that we affect and are affected by someones elses emotion.
HOW IS THIS OPEN LOOP USEFUL FOR LEADERS AND MANAGERS ? Now the open loop gives an emotionally intelligent manager the scope to create an environment or situation which meets the emotional needs of the employees which in turn can be used to motivate people to do the required job.

EMOTIONAL INTELLIGENCE

What is emotional intelligence?

The ability to: Understand the needs and feelings of oneself and others. Manage ones own feeling and respond to others appropriate ways.

How do you become emotionally intelligent?

To become emotionally intelligent it is important to understand the components of EI

Components of emotional intelligence

Self awareness SelfManagement Social Awareness Relationship Management
Emotional self-awareness Accurate self-assessment Self-confidence Emotional self-control Transparency Adaptability Achievement Initiative Optimism
Empathy Organizational Awareness Service

Inspirational Leadership Influence Building bonds Teamwork and Collaboration

Self awareness
The ability to recognize and understand your moods, emotions, and drivers, as well as their effects on others.
The inability to notice our true feelings leave us at their mercy. People with greater self awareness are more confident about there decision

Self-Management
The ability to control or redirect disruptive impulses and moods.

Can be used to maximize intellectual processing

Social awareness
The ability to understand the emotional make up of other people EMPATHY Developing empathy brings greater emotional stability and inter personal sensitivity

Resolving conflicts/handling relationships

Proficiency

in managing relationship and building networks

An

ability to find common ground and build rapport

HIRING ON EQ

E.I QUIZ
1.You are in a meeting when a colleague takes credit for work that you have done. What do you do? A. Immediately and publicly confront the colleague over the ownership of your work. B. After the meeting, take the colleague aside and tell her that you would appreciate in the future that she credits you when speaking about your work. C. Nothing, it's not a good idea to embarrass colleagues in public. D. After the colleague speaks, publicly thank her for referencing your work and give thegroup more sp ecific detail about what you were trying to accomplish.

2. You are a customer service representative and have just gotten an extremely angry client on the phone. What do you do?
A. B. C.

D.

Hang-up. It doesn't pay to take abuse from anyone. Listen to the client and rephrase what you gather he is feeling. Explain to the client that he is being unfair, that you are only trying to do your job, and you would appreciate it if he wouldn't get in the way of this. Tell the client you understand how frustrating this must be for him, and offer a specific thing you can do to help him get his problem resolved.

3. You are a college student who had hoped to get an A in a course that was important for your future career aspirations. You have just found out you got a C- on the midterm. What do you do? A. Sketch out a specific plan for ways to improve your grade and resolve to follow through. B. Decide you do not have what it takes to make it in that career. C. Tell yourself it really doesn't matter how much you do in the course, concentrate instead on other classes where your grades are higher. D. Go see the professor and try to talk her into giving you a better grade.

4. You are a manager in an organization that is trying to encourage respect for racial and ethnic diversity. You overhear someone telling a racist joke. What do you do? A. Ignore it - the best way to deal with these things is not to react. B. Call the person into your office and explain that their behavior is inappropriate and is grounds for disciplinary action if repeated. C. Speak up on the spot, saying that such jokes are inappropriate and will not be tolerated in your organization. D. Suggest to the person telling the joke he go through a diversity training program.

B 5 pts. D 10 pts. 2. B 5 pts. D 10 pts. 3. A 10 pts. C 5 pts. 4. B 5 pts. C 10 pts. D 5 pts

1.

Quiz courtesy:http://ei.haygroup.com/resources/defaul t_ieitest.htm

WHY??
Accounts for 24% - 69% of performance success. Every job requires some level of emotional quotient. Conducting interviews is not the answer what is need is that the interviews that take measures of emotional intelligence.

Aspects of Emotional Intelligence

Self Awareness and Self Regulation. Reading others and recognizing the impact of his behavior on them. The ability to learn from mistake.

Self Awareness and Self Regulation.

The candidate understands the need that drive him and how they affect his behaviour Most of them can label there mood & emotions eg. good, bad, restless, happy, sad. Fewer can articulate ther strong emotional desires eg. hunger for power or status. Emotionally intelligent person ables to regulate emotions and control behaviour

Ian, a manager in a midsize company of consumer products, he places a high premium on always being right but is unaware of this need and how it makes him arrogant , defensive and cautious. So, when a projects fails he is unable to work with his direct reports, co-workers and boss to reach a common understanding to a problem. Instead he focuses on demonstrating his blamelessnes for it.

To assess a candidate

Reading others and Recognizing impact

Reading Body Language Recognizing how the behavior impacts on other High EQ people are good persuaders and motivators as they understands other and adjust there words and behaviour accordingly.

To assess a candidate

ABILITY TO lEARN FROM MISTAKE

Failure offer oppurtunity of growth. Learn from your mistake. A person with High EQ admits his mistakes and learn from them

To assess a candidate

EQ building principles
Life is the classroom Practice, practice, practice Takes months, not days Do-it-yourself EQ surgery is not the most effective or painless Having a mentor scaffold with you Modeling from a mentor helps Feedback lies at the heart of change

General EQ building activities Meditation Journal writing Prayer Emotion log 4 levels of readiness for behavior change Oblivious it isnt that they cant see the solution they cant see the problem. Deny there is any problem at all Contemplation okay, there is a need for improvement, but substitute thinking about it for acting Preparation focus on the solution, develop a plan usually in response tosome crisis event Action start changing how they act

CONCLUSION.

QUESTIONS???