Zensar HR Shared Services

February 2006
 Agenda

• What is HR Shared Services

• About Zensar HRSS
– Services
– Approach
– Benefits
– Clients
– Value Proposition
• Growth strategy

February 2006
What is HR Shared Services

February 2006
 What is HR Shared Services

Shared Services helps corporates to consolidate

dispersed enterprise sites to a
single self-sustained and self-contained business
entity
and thus enabling corporates to focus on their core
competency

February 2006
 Where does the buck stop!

The Great Human Resource

Debacle
60-80% of HR time is spent on administrative activities
20% as Strategic Business Partner, Employee Advocate and HR
Expert
- Prof. David Ulrich – University of Michigan Business School
Author of best-seller “Human Resource Champions” February 2006
Zensar HRSS

February 2006
 Zensar HRSS Highlights

• The only PeopleSoft partner for HR Shared Services in

India
• Complete integrated and end-to-end HR offerings covering
the “Hire to Retire” cycle
– Hosting and transaction processing
– HR services on all ERP’s – Peoplesoft, Oracle, SAP
– Employee Care, Technical Helpdesk, Management
Dashboard, Learning Management Systems ( LMS) and
e-learning
– Over 20,000 employee records serviced currently
• Clients across diverse industries – Telecom,
Manufacturing, FMCG and Retail February 2006
Human Capital Management

Recruitment &
New Hiring
Training &
Joining Development
Career
Management
Compensation Human
& Benefits Capital
Employee Management with Medical
History History
Transaction Processing
Issue Handling Leave /
Absence
Performance
Appraisal Health &
Safety

Separation

February 2006
 Solution Framework
PEOPLE SOFT

• IMPLEMENTATION
• IMPLEMENTATION
• HOSTING

SAP
• TRANSACTION
• TRANSACTION
Technology Spectrum PROCESSING
PROCESSING

• IMPLEMENTATION
ORACLE

• TRANSACTION
PROCESSING

February 2006
Zensar 5 step Methodology……

PROCESS STUDY

REVIEW

IMPLEMENT

USER ACCEPTANCE

LIVE RUN
February 2006
Transaction Processing Services

Da ation
t
ta
S
Quality Checks sen
tan p re
da
rd
iz a i on&
t
tio
n r ma
o
inf
ta
Da
Backend
MIS & Reports Manual
Process

iv al Da
rch ta
ndA Int
eg
a rit
sis y
n a ly
A
D ata Ongoing
Support &
Maintenance
February 2006
 Zensar 5 step Methodology

USER LIVE RUN

PROCESS STUDY REVIEW IMPLEMENTATION ACCEPTANCE

Project Requirement
Client Development User
Preparation Analysis
Sign Off & Acceptance Go Live
Configuration

Initial Project Review of Client Development System

Planning, Legacy Approval for Of Objects & Integration
Project system, Process Data Testing, Go-Live
Kickoff, Business Study Report Configuration User Acceptance
Finalize Process & go ahead & Setting up Testing,
Scope, Analysis, for Master Data User Training,
QA Plan, Fit/Gap development Change
Risk Analysis, Management,
Management Business Implementation
Plan Process Planning
Mapping

February 2006
 Benefits of HRSS

Focus on core Process Cycle

competency Time Savings

Better Customer Distribution of

Service thru Costs across
SLA’s entities

Business Benefits
of Shared Services
HR Best Practices
Predictable Costs

Faster Response
Standardization

Value Adds

February 2006
Value Added Services

Employee Management
Care Value Added Dashboard
Services

February 2006
 Employee Care

Client
Employee raises Query to
SPC Employee
the identified single point
of contact Employee Receives
Answers to the query

E-mail E-mail
Queries Response
s

Ecare executive replies back to

the employee

Employee Care • Validate with the organization policy

• Templatize responses
• Create a response repository

1st level response 2nd level response

within 4 working hours within 8 hours

February 2006
Management Dashboard

February 2006
Management Dashboard

February 2006
Our Clients

February 2006
 Value Proposition

Offshore Experience

Robust Infrastructure

Pay per use

Domain Skills

Partnerships
Method & Approach

Data Security – BS 7799

February 2006
Growth Strategy

February 2006
Question & Answers

February 2006