Model the Way Inspire a Shared Vision

Challenge the Process

Enable Others to Act Encourage the Heart
Presented by: Richard Mott and Leeanna Trail

Challenge =
To Question

Process =
A routine; a way of doing things.

Challenge the Process =

Question the way we usually do things.

True or False
Its good to question the way we do things.

True or False
JPL has a culture that encourages and embraces creativity and innovation.

HOW LEADERS

Challenge the Process

(The 2 Commitments, sort of)

They
SEARCH for fresh ideas.
GIVE ideas a fighting chance.

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COUNTDOWN
Top 16 Ways to Challenge the Process

16. Challenge yourself.

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(See LPI Q#3)

Seek Optimum Level of Challenge

High Low

JOB SATISFACTION

CHALLENGE LEVEL
LESS MORE

#15

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14. Question the Status Quo

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Think outside the

A. C.

B.

D.

True or False?
Its how weve always done things is a valid reason for being skeptical about change.

13th Top Way to Challenge the Process

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Rules of Brainstorming
1. Focus on quantity. 2. Encourage wild ideas. 3. Defer judgment. (Dont criticize.) 4. Build on the ideas of others.

12th Top Way to Challenge the Process

Shop for Ideas

When confronted with change, some tend to respond like firefighters hosing down a fire -- They douse ideas before they can flare up. -- Kouzes & Posner

11. Resist the Firehose Impulse

Resist the Firehose Impulse

True or False
Most new ideas are not good ones.

True or False
If you dont support every new idea someone proposes, then youre a firehoser.

10. Say Yes a Lot.

Yes Yes yes yes YES yes YES Yes yes yes Yes yes yes YES yes YES yeS Yes yes yes YES yes YES yeS Yes yes yes YES yes YES Yes Yes yes yes YES yes YES Yes yes yes Yes yes yes YES yes YES yeS Yes yes yes YES yes YES yeS Yes yes yes YES yes YES

HOW TO

Search for Fresh Ideas

1. 2. 3. 4. 5. 6. 7. Challenge yourself. Find a way Question the status quo. Brainstorm. Shop for ideas. Resist the firehose impulse. Say Yes a lot.

True or False?
If a change is not implemented successfully, that usually means it wasnt a very good idea to start with.

LAW of INERTIA

Part 2: Give Ideas a Fighting Chance.

Get to YES. Get to SUCCESS.
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Four Ways to Get to Yes:

9. 8. 7. 6. Build Respect/Relationships. Choose Your Battles. Be Patient and Persistent. Have a Persuasion Plan.

Five Ways to Get to Success

5. Have a success plan. (Conduct pre-mortems.) 4. Make it safe for others to experiment. 3. Give a voice to all affected parties. 2. Break challenges into manageable pieces.

And the #1 Way to Challenge the Process is

Take risks and learn from mistakes.

Fail often in order to succeed sooner. -- Ideo If youre not making mistakes, youre not taking risks, and that means youre not going anywhere. The key is to make mistakes faster than the competition, so you have more chances to learn and win. -- John W. Holt, Jr.