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NON VERBAL COMMUNICATION

Nonverbal communication has been defined as communication without words. It includes apparent behaviors such as facial expressions, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture.

NON VERBAL COMMUNICATION


Non verbal communication includes: Eye contact.

Face expression.
Smile. Dress & grooming.

THE EYES
Dont read the presentation. Dont look at the shoes. Dont look peoples shades. Dont look at every one eyes.

THE EYES
People avoid eye contact with other person

when an uncomfortable question asked.


Try to reduce tension and build trust rather than

increase tension.
The raising of one eyebrow shows disbelief and two shows surprise.

THE FACE

The face is one of the most reliable indicators of a

persons attitudes, emotions & feelings


By analysing facial expressions, interpersonal

attitudes can be discerned and feedback obtained.


.

DREESING AND GROOMING


What message do you wish to send with your choice of clothing and personal grooming?

PRESENTING SUCCESFULLY
Make your body language straight. use gestures to reinforce your points-but sparingly. If you are

fluent and confident without notes, do not use


them.

PRESENTING SUCCESFULLY
Speak clearly and not too rapidly. Stand straight and face the audience Keep your expression positive. Use open-palm gestures for emphasis.

USING BODY LANGUAGE


Looking and feeling relaxed. Eye contact with audience. Relaxed body language conveys confidence. Using the right gestures.

NON VERBAL COMMUNICATION BY THE AUDIENCE


Impassive expression Folded arms from a barrier across body. Crossed legs can suggest negativity. This postures leaning back with arms folded & leg crossed- suggests resistance towards the persistence.

NON VERBAL COMMUNICATION BY THE AUDIENCE


Frown of concentration.

Torso leans forward.


Clasped fingers indicate thoughtfulness. Leaning forward, with elbow on knees, and chin

resting on clasped hands, suggests that this


person is considering a point that the speaker is making.

BODY SIGNALS
POSITIVE SIGNS Postures is alert. Portraying interest. Showing enthusiasm.

BODY SIGNALS
NEGATIVE SIGNALS Postures is closed.

Showing no interest.
Head is lowered. Hand is pointing aggressively. Revealing anger.

GIVING BODY SIGNALS


POSITIVE SIGNALS Raised eye brow show interest.

Hand on the chin indicates appraisal.


Gesturing with your hands adds emphasis.

GIVING BODY SIGNALS


NEGATIVE SIGNALS Closed eyes & nose shows inner confusion &

doubt.
Arm around the neck & waist show need for reassurance. Indirect gaze sense of uncertainty.

SPOTTING SIGNALS
Its crucial to observe and act on non verbal signals. Recognizing resistance, doubt, or even cool. Appraisal can help you tackle objective in

the best way

SPOTTING SIGNALS
Arms crossed defensively show lack of willingness. Face cupping shows need for re assurance. Hand on chin shows appraisal is unemotional. Desire to be helpful.

HANDLING QUESTION
Listen closely for the concept in the question. Answer clearly , briefly & to the point. Repeat or rephrase the question if necessary. Dont rephrase it to your advantage

HANDLING QUESTION
Appreciate tough question.

Tie the answer back to your point of view.

Use your visuals.

HOW YOU SEE YOUR SELF


It is quite possible you think of yourself as
relaxed, friendly presenter, who always welcome questions from the audience with a smile.

HOW OTHERS SEE YOU

Your inner view can differ greatly from external perception. Your audience may read your expression as grumpy & think of you as a grumpy facilitator.

HANDLING QUESTION
Use humor appropriately. Dont let the answer turn into argument. Admit you dont know the answer to a question.

proclaim not all thou knowest

CLOSING
A speech is like a love affair; any fool can start one but to end it requires it considerable skill.

AUDIO VISUAL AIDS


One picture is worth a thousand words.

WHY VISUAL AIDS?


Dr Albert Mehrabian at ucla in his book silent
message states that our learning comes from

information taken through.


Visual Verbal Vocal Total 55% 7% 38% 100%

DOS AND DONTS IN USING VISUALS AIDS


Every visuals should be large, clear, legible &
brief.

Do use color; people respond to color.

Dont rush anything you display.

DOS AND DONTS IN USING VISUALS AIDS


Each visuals should make a single point.

Dont stand in front of what you are showing.

Always test the visuals ahead of time.