On The Job Training

Presentation by Mark Hoxmeier

What will be covered

On-the-job-training defined How on-the-job-training can be used in your organization On-the-job-training explained How it works A real world example An exercise Summary

What is on-the-jobtraining?
On-the-job-training (OJT) is simply the training that an employee receives at work during the normal work day
458)

(Foster,p.

How can OJT be used in your organization?

To teach a single skill or task Multiple programs Used to help teach tasks within a work process Used in conjunction with other types of training procedures
(Foster, p. 411)

On-the-job-training explained
OJT is very important to todays businesses because of:
Greater emphasis on the value of formal education and training programs Advanced learning must be grounded in real-world curricula Investment in human capitol is perceived by many to add shareholder value
(Vital Speeches of the Day, p.418)

OJT explained (cont.)

Information is not training Employers must have insight as to how individuals learn Employees learn through:
Practice Feedback Guidance
(Franchising World, p. 25)

OJT explained (cont.)

Different kinds of instructional goals require different instructional strategies The trainer needs to focus on output rather than the training program itself Effective training design
Necessary knowledge and skills Setting in which job is performed

OJT explained (cont.)

Training must be done in a manner to assure that the participant completes the training with:
A high sense of value for what they have learned High competence in their ability to perform the task for which they were trained High levels of confidence in their ability to perform the trained skill
(Franchising World, p.26)

OJT and the Internet

Using the Internet as an OJT tool
Mobile Helpful in time-pressed situations Good for self-motivated employees Eager to master skills on own-terms Supplement for traditional instructor-led training

(Upside, p.165)

How OJT works

Structured OJT
Prepare the trainee Present the training Require a response Provide feedback Evaluate performance

(Quality, p.84)

Prepare the trainee

Explain the purpose Determine prerequisites In applicable cases, explain general safety and quality issues Explain how training will be done Try to set trainee at ease and solicit questions

Present the training

Position the trainee Provide overview of process and steps involved Include safety and quality issues again Describe and demonstrate Summarize

Require a response and provide feedback

Simultaneous actions in the structure of OJT Establish a level of understanding with the trainee so you can get honest and open response

Evaluate performance
Value the trainees opinions Quantifiable output Structured OJT is one of the preventive expenses that will help reduce, if not eliminate, the cost of failure (Quality, p.84)

A real world example in the aerospace industry

(Training, p.76)

What was the issue? What caused the problem? How OJT helped the problem

What was the issue?

Certified aerospace inspectors continually failed to detect serious flaws in metal components

What caused the problem?

The inspectors were not properly operating the test equipment The method for teaching the inspector was by watching another inspector who had more experience with the machine

How OJT helped

Developed simple procedures for the task Identified and document best practices Training professional used the documentation to train Fostered an environment of communication and learning

A Simple Exercise
You will need two other individuals to help emphasize the importance of OJT With the first individual, separately show him/her how to fold a particular style of paper airplane. SHOW ONLY.

Exercise (cont.)
With the second individual:
Show as well as allow individual to follow along w/ his/her own paper Use a documented step by step procedure Encourage questions and communication

Then let both try to reproduce Unless, the first individual already knows that style of airplane he/she will probably have more difficulty reproducing it

Summary
OJT is important because it grounded in real-life practice Employees learn through practice, feedback, and guidance Structured OJT includes preparing the trainee, presenting the training, requiring a response, providing feedback, evaluating performance.

Bibliography
Foster, S. Thomas. Managing Quality: An Integrative Approach. New Jersey: Prentice Hall, 2001. Franklin, Harriet. Five Steps to Effective Training. Franchising World Sep./Oct. 1999: 24-26. Greenspan, Alan. Investments in Human Capitol. Vital Speeches of the Day 1 May 2000: 418-420. Suzik, Holly Ann. On-The-Job Training: Do It Right! Quality Nov. 1999: 84. Terry, Lisa. On The Job Training. Upside May 2000: 165-174. Walter, Diane. A View From the Floor. Training Jul. 2001: 76.