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My Presentation
Topic
General Banking Activities of Pubali Bank Limited
Presented By
Hamim Al Mukit
ID : 07081101009 Intake : 14th Major : HRM BBA Program
2. Specific Objective
To have an expose on the banking environment of Bangladesh. To review the consumer banking service and operating system of Pubali Bank Limited. To evaluate the factors affecting daily work of the Bank.
Type of research
This is a Descriptive typed of research.
Sources of Data
The following sources have been used for the purpose of gathering and collecting data as required.
Primary data
Secondary Data
> Official record of PBL. > Practical desk work > Face to face conversation with the officers and clients.
> Official files and folders. > Annual report of PBL. > Working papers > Memo and circular > Published and unpublished documents Website.
Other information
Number of employees: 5534(annual report-2010) Number of branches: 399(annual report-2010)
Theoretical Aspects
1. Bank
An organization, usually a corporation, chartered by a state or federal government, which dose most or all of the following receives demand deposits and time deposits, honors instruments drawn on them, and pays interest on them; discounts notes, makes loans, and invests in securities; collects checks, drafts. Depositors checks and issues drafts and cashiers checks.
2. Interest rate 3. Pay order 4. Clearing House 5. Customer satisfaction 6. Saving Account
7. Joint Account 8. Remittance 9. Demand Draft 10. Cash 11. ATM
General Banking
General banking is the starting point of all the banking operations. It is the department, which provides day-to-day services to the customers. Everyday it receives deposits from the customers and meets their demand for cash by honoring cheques. It opens new accounts, remit funds, issues bank drafts and pay orders etc. Since bank is confined to provide the services every day.
To give answers to the queries regarding account opening To supply the appropriate type of account opening form To put a/c number from a computerized sheet on advice of new account To input date into computer from a/c opening form. To maintain and update the a/c opening file for different types of accounts. To maintain a register for cash type of recording details of a/c opening To supply deposit slip books and cheque book on requisition To act on request for closing and transferring of deposit a/c To act on request for closing and transferring of deposit a/c
Current A/C: Interest free and generously withdrawal. Saving Bank A/C: Interest bearing and checkable with some restriction Short Notice Deposit: Usually interest bearing and with draw able on short notice. Fixed deposit: Interest bearing and definite period like one year or six month. Non Resident foreign currency deposit: All non residents of Bangladesh can open this interest bearing account in the form of term deposit with a minimum amount of $1000 or equivalent. Private Foreign Currency A/C: Bangladeshi National residing abroad or foreign nationals may open this a/c with deposit mode from inward. Convertible Take Amount: A type of non-interest bearing current a/c designed specially for foreigners living here. Private foreign Currency A/C: Bangladeshi nationals residing abroad or foreign nationals may open this a/c with deposit mode from inward.
Customer has to fill up Account Opening Agreement From Properly. Supply a set normally include Account Agreement Deposit slip Book Cheque Book Requisition slip The account should properly introduced by any one of the following An existing Account holder of the bank Officials of the Bank not below the rank of an Junior officer A respectable person of the locality well known to the Manager or Sub- Manger of the Branch concerned.
A number of photographs which must be duly attested by the introducer in front of the manager or responsible officer. The signature of the introducer must be attested. After being scrutinize the application and the manager or authorized officer may give his consent to open the account. A package with deposit book, cheque book with a unique A/C No. given to the Customer maintaining the A/C opening register book.
Telegraphic Transfer is a quick mode of remitting funds over Telephone. Now this term has used as Telephonic Transfer also which is faster than previous one for money transfer. Following points have to consider for the TT.
Procedure of Issuing TT
Demand Draft is an instrument containing an order of the Issuing branch upon another branch known as Drawee branch, for payment of a certain sum of money to the payee or to his order on demand by the beneficiary presenting the draft itself.
Procedure of issuing D.D
Pay Order
Pay order issue process For issuing a pay order the client is to submit an Application to the Remittance Department in the prescribed form properly filled up and signed by application. The processing of the pay order Application form, despot of cash/cheque at the Tellers country and finally issuing a order.
4.4 Cash
Cash section is the busiest and the most vital department of the branch. All cash receipts and payment including inter branch or inter bank cash transactions are done under the cash department.
Major Findings
Customer is not satisfied with the loan rate. PBL provide training facility for employees. The bank constantly expanding and improving its performance in terms of deposits, profits etc. Modern technical equipment such as computer is not sufficient in General Banking department. PBL local remittance business is not satisfactory. There is limited number of ATM booth. The bank is constantly expanding and improving performance.
Conclusion
This is well established statement that practical situation always differ from theoretical explanation. During the three months internship program at Mirpur Branch of PBL, almost all the desk has been observed. Have found theory deviates from the practice more or less through three months are not enough time to find out all the discrepancy between theory and practice.
As a private bank PBL is trying to extend their service to the public. A very working environment is remaining in the PBL at Mirpur Branch. During the internship program it is found that the Mirpur Branch provides all kind of general banking, investment. Such as account opening, information given, cheque clearing, remittance, loan disbursement etc. and advances analysis credit proposal and disburse credit its satisfactory.
The present customer dealing procedure is quite well at moment. The computerized transaction makes the system efficient and effective. They should also increase ATM booth, training to staff, give more attractive product etc. which may create a good result for their overall performance.
Recommendations
The following points are recommended after the study Local Remittance (TT/DD/PO) business should be focused more. The management should give more emphasis on the advertisement of the bank about their operations. Training should be arranged for the employees for increasing expertise in using modern technology. Full computerization of the branch will less the time consumption of manual process. The bank should take new marketing strategy which will responds and take effective steps to increase faith on them. Special initiative should be taken by the authority of PBL to distribute more profit to the depositors by investing the banks funds more efficiently.
Investment project should be increased. Sufficient authority should be providing to the Zonal Office so that they can operate the medium & small range investment. Investment power should be decentralized. Operational cost should be minimized for increasing profitability. PBL should try to improve the deposit investment ratio for higher productivity. Bank should grant investment portfolio to more new entrepreneurs, businessmen as well as new companies. PBL should also implement better delivery system to ensure quality service to its large group of clients.
Thank you