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Welcome

To

My Presentation

Topic
General Banking Activities of Pubali Bank Limited

Presented By
Hamim Al Mukit
ID : 07081101009 Intake : 14th Major : HRM BBA Program

Background of the Report


I was assigned to Pubali Bank Limited to complete the Internship program. In consulting of the supervisor of the program I have selected a topic General Banking Activities of Pubali Bank Limited

Objective of the Report


Objective of the study acts as a bond between the starting point and the goals of the study. To illustrate the objectives properly, presented into two parts:

1. General objective of the report


To analyze the General Banking Activities of Pubali Bank Limited

2. Specific Objective
To have an expose on the banking environment of Bangladesh. To review the consumer banking service and operating system of Pubali Bank Limited. To evaluate the factors affecting daily work of the Bank.

Type of research
This is a Descriptive typed of research.

Sources of Data
The following sources have been used for the purpose of gathering and collecting data as required.
Primary data

Secondary Data

> Official record of PBL. > Practical desk work > Face to face conversation with the officers and clients.

> Official files and folders. > Annual report of PBL. > Working papers > Memo and circular > Published and unpublished documents Website.

Limitations of the study


> PBL dont want to disclose some data & information for some reasons, which could be very much useful. > The first limitation is that I failed to sketch the complete picture of the Pubali Banks activities at the period of my internship program. > I have to offset with quality due to time constraint, which apparently seems to be the most severe limitation. > Another limitation of this report in non-availability of the most recent data & information.

Overview of Pubali Bank Limited

History of Pubali Bank Limited


The Bank was initially emerged in the Banking scenario of the then East Pakistan as Eastern Mercantile Bank Limited at the initiative of some Bengali entrepreneurs in the year 1959 under Bank Companies Act 1913.

Present Status of PBL


PBL is one of the largest private sectors Bank in Bangladesh with years of experience. Adaptations of modern technology both in terms of equipment of banking practice ensure efficient service to clients.

Other information
Number of employees: 5534(annual report-2010) Number of branches: 399(annual report-2010)

Vision of Pubali Bank Limited


To hold the position of best private commercial bank in Bangladesh with adherence to meticulous compliance of rules and regulations and strong commitment to corporate social Responsibility.

Mission of Pubali Bank Limited


To become most remarkable and admirable private commercial bank in the country. To get recognition as a dynamic, innovative and customer service oriented bank.

Theoretical Aspects

1. Bank
An organization, usually a corporation, chartered by a state or federal government, which dose most or all of the following receives demand deposits and time deposits, honors instruments drawn on them, and pays interest on them; discounts notes, makes loans, and invests in securities; collects checks, drafts. Depositors checks and issues drafts and cashiers checks.
2. Interest rate 3. Pay order 4. Clearing House 5. Customer satisfaction 6. Saving Account
7. Joint Account 8. Remittance 9. Demand Draft 10. Cash 11. ATM

Findings and Analysis

General Banking
General banking is the starting point of all the banking operations. It is the department, which provides day-to-day services to the customers. Everyday it receives deposits from the customers and meets their demand for cash by honoring cheques. It opens new accounts, remit funds, issues bank drafts and pay orders etc. Since bank is confined to provide the services every day.

4.1 Account Opening Section


When a customer want to open a deposit account in bank, he/she will have to go the A/C opening section to know the rules and regulations for opening account and to have the set of documents required. Since PBL is an authorized dealer it can open deposit A/Cs denominated both in Taka and approved foreign currencies.

Main functions of account opening are given below



To give answers to the queries regarding account opening To supply the appropriate type of account opening form To put a/c number from a computerized sheet on advice of new account To input date into computer from a/c opening form. To maintain and update the a/c opening file for different types of accounts. To maintain a register for cash type of recording details of a/c opening To supply deposit slip books and cheque book on requisition To act on request for closing and transferring of deposit a/c To act on request for closing and transferring of deposit a/c

Different types of A/C of PBL



Current A/C: Interest free and generously withdrawal. Saving Bank A/C: Interest bearing and checkable with some restriction Short Notice Deposit: Usually interest bearing and with draw able on short notice. Fixed deposit: Interest bearing and definite period like one year or six month. Non Resident foreign currency deposit: All non residents of Bangladesh can open this interest bearing account in the form of term deposit with a minimum amount of $1000 or equivalent. Private Foreign Currency A/C: Bangladeshi National residing abroad or foreign nationals may open this a/c with deposit mode from inward. Convertible Take Amount: A type of non-interest bearing current a/c designed specially for foreigners living here. Private foreign Currency A/C: Bangladeshi nationals residing abroad or foreign nationals may open this a/c with deposit mode from inward.

Documents required for opening new account


Documents Common for all types of Account & Customers Account Opening Agreement Form Specimen signature cards Photographs of Account Holder Photocopy of National ID. Deposit Slips Book Cheque book Requisition slips Letter of mandate is required where necessary.

Account opening procedure

Customer has to fill up Account Opening Agreement From Properly. Supply a set normally include Account Agreement Deposit slip Book Cheque Book Requisition slip The account should properly introduced by any one of the following An existing Account holder of the bank Officials of the Bank not below the rank of an Junior officer A respectable person of the locality well known to the Manager or Sub- Manger of the Branch concerned.

A number of photographs which must be duly attested by the introducer in front of the manager or responsible officer. The signature of the introducer must be attested. After being scrutinize the application and the manager or authorized officer may give his consent to open the account. A package with deposit book, cheque book with a unique A/C No. given to the Customer maintaining the A/C opening register book.

Interest rate on deposit

4.2 Clearing Section


The Cheque Clearing Section of PBL Mirpur Branch sends Inter Branch Debit Advice (IBDA) to the Head office on the receiving day of the instruments. The main Branch takes those instruments to the Clearing House on the following day. If the instrument is dishonored, Head office of PBL, sends IBDA to the PBL, Principal Office branch. The total procedure takes three days if everything goes orderly.

4.3 Local Remittance Section


This function is used to transfer of funds denominated in Bangladesh Taka between banks within the country. It is an order from the Issuing branch to the Drawee Bank/ Branch for payment of a certain sum of money to the beneficiary. The payment instruction is sent by Telex / Telegram and funds are paid to the beneficiary through his account maintained with the Drawee branch or through a pay order if no a/c is maintained with the drawee branch. The cash department does remittance of cash.

Instruments of local remittances at PBL branches are follows.

Telegraphic Transfer (TT)

Telegraphic Transfer is a quick mode of remitting funds over Telephone. Now this term has used as Telephonic Transfer also which is faster than previous one for money transfer. Following points have to consider for the TT.
Procedure of Issuing TT

Demand Draft (DD)

Demand Draft is an instrument containing an order of the Issuing branch upon another branch known as Drawee branch, for payment of a certain sum of money to the payee or to his order on demand by the beneficiary presenting the draft itself.
Procedure of issuing D.D

Pay Order

Pay order issue process For issuing a pay order the client is to submit an Application to the Remittance Department in the prescribed form properly filled up and signed by application. The processing of the pay order Application form, despot of cash/cheque at the Tellers country and finally issuing a order.

4.4 Cash
Cash section is the busiest and the most vital department of the branch. All cash receipts and payment including inter branch or inter bank cash transactions are done under the cash department.

Cash Receiving Procedure

Cash Payment Procedure

Major Findings

The signature of the account holder use in all banking activities

and opening an account is really long process in PBL.


PBL Cheque Clearing Section is so rush section. Local Remittance Section (TT, DD, and PO) is most used section

in PBL. All day long this section faces extreme pressure.


Cash section is the most vital department of the branch. All cash receipts and payment including inter branch or interbank

cash transactions are done under the cash department.


Account opening procedure of PBL is lengthy. The profit rate of PBL is comparatively low.

Customer is not satisfied with the loan rate. PBL provide training facility for employees. The bank constantly expanding and improving its performance in terms of deposits, profits etc. Modern technical equipment such as computer is not sufficient in General Banking department. PBL local remittance business is not satisfactory. There is limited number of ATM booth. The bank is constantly expanding and improving performance.

Conclusion

This is well established statement that practical situation always differ from theoretical explanation. During the three months internship program at Mirpur Branch of PBL, almost all the desk has been observed. Have found theory deviates from the practice more or less through three months are not enough time to find out all the discrepancy between theory and practice.

As a private bank PBL is trying to extend their service to the public. A very working environment is remaining in the PBL at Mirpur Branch. During the internship program it is found that the Mirpur Branch provides all kind of general banking, investment. Such as account opening, information given, cheque clearing, remittance, loan disbursement etc. and advances analysis credit proposal and disburse credit its satisfactory.

The present customer dealing procedure is quite well at moment. The computerized transaction makes the system efficient and effective. They should also increase ATM booth, training to staff, give more attractive product etc. which may create a good result for their overall performance.

Recommendations

The following points are recommended after the study Local Remittance (TT/DD/PO) business should be focused more. The management should give more emphasis on the advertisement of the bank about their operations. Training should be arranged for the employees for increasing expertise in using modern technology. Full computerization of the branch will less the time consumption of manual process. The bank should take new marketing strategy which will responds and take effective steps to increase faith on them. Special initiative should be taken by the authority of PBL to distribute more profit to the depositors by investing the banks funds more efficiently.

Investment project should be increased. Sufficient authority should be providing to the Zonal Office so that they can operate the medium & small range investment. Investment power should be decentralized. Operational cost should be minimized for increasing profitability. PBL should try to improve the deposit investment ratio for higher productivity. Bank should grant investment portfolio to more new entrepreneurs, businessmen as well as new companies. PBL should also implement better delivery system to ensure quality service to its large group of clients.

Thank you

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