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An Overview
Quality is Critical !
Answer:
All of the above !
The Malcolm Baldrige National Quality Award has had a profound influence on increasing U.S. competitiveness and heightening our awareness to the challenges we face in a global economy.
Michael Kantor, Former Secretary of Commerce
Board of Overseers
Advisory Board on the Award to the Department of Commerce
Board of Examiners
Evaluates applications & provides feedback Makes recommendations
Each year, hundreds of organizations request applications for the MBNQA, but only a small proportion of the applications are actually submitted
Strategic Planning
Examines how the organization sets strategic directions, how it determines key action plans, and how plans are translated into an effective performance management system
Process Management
Examines key aspects of process management, including customer-focused design, product and service delivery processes, and partnering processes involving all work units