Cross-Cultural Training subtitle style Click to edit Master

BY:SANJEEV SHARMA(BSB)
4/27/12

Definition: Culture
A perceptual structure of human activities that

include, behaviors, values, arts, beliefs, languages, custom, dress, manners, religion, laws, morality, & code of honors.

4/27/12

Definition: Cross-Cultural
Interacting with or comparing two or more

cultures, & understanding their values, beliefs, & norms.

4/27/12

Need of Cross-Cultural Training

Cross cultural differences can and do

impede upon communication and interpersonal relationships. In the business world this occurs daily, where people from different cultures interact and are expected to perform and make decisions.

Cross cultural training aims to develop awareness between people where a common cultural framework does not exist in order to promote clear lines of communication and better relationships.
4/27/12

Benefits of Cross Cultural Training

People Learn About Themselves:Through cross cultural training, people are exposed to facts and information about their own cultures, preconceptions, mentalities and worldviews that they may otherwise not have contemplated. Cross cultural training helps people learn more about themselves through learning about others. Encourage Confidence:Cross cultural training promotes self-confidence in individuals and teams through empowering 4/27/12 them with a sense of control over previously

Break Down Barriers:All of us have certain barriers such as preconceptions, prejudices and stereotypes that obstruct our understanding of other people. Cross cultural training demystifies other cultures through presenting them under an objective light. Build Trust:When people's barriers are lowered, mutual understanding ensues, which results in greater trust. Once trust is established altruistic tendencies naturally manifest allowing for greater co-operation and a more productive workplace. Motivate:One of the outcomes of cross cultural training is that people begin to see 4/27/12 their roles within the workplace more clearly.

Problems of Cultural Differences

Body positions and movement Views and practices concerning

factors of human relationships

4/27/12

Body positions and movement

Gestures Eye Contact Touching and Handshaking Facial Expression

4/27/12

Some Gesture Differences

Gesture
Hand up, palm out, wrist stiff, back and forth motion Raised hand with index finger extended, head high Raised hand, fingers in V position

Meaning 1
Good-bye (America) Come here (America) Victory or peace (with palm out) (America)

Meaning 2
No (Europe) Rude to point a finger (Japan) Double, sexual, insulting (with palm in) (England)

Thumbs up

Fine, Good going, Strong, sexual Everything is okay insulting (America) (Nigeria and Australia) 4/27/12

Attitudes Toward Factors of Human Relationships

Time Space Odors Frankness Intimacy of Relationships Values Expression of Emotions
4/27/12

4/27/12