What is Emotion?

Intense feelings that are directed at someone or something. It includes facial expressions, gestures, positive and negative feelings. Emotion is a complex psycho-physiological experience of an individual's state of mind as interacting with biochemical (internal) and environmental (external) influences.

Types of Emotion

Positive Emotion Negative Emotion

Positive Emotion

Love Appreciation Happiness Hope Enthusiasm Optimistic

Negative Emotion

Fear Anger Depression Pride Jealousy Frustration Envy

Emotional Labour

When an employee expresses organizationally- desired emotions during interpersonal interactions. The management of your emotion to keep them under control.

Emotional labor.

Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or coworkers

Forms of Emotional Labour

Surface Acting Deep Acting

Surface Acting

surface acting, involves "painting on" affective displays, or faking; Surface acting involves an employee's (presenting emotions on his or her "surface" without actually feeling them)

Deep Acting

deep acting wherein they modify their inner feelings to match the emotion expressions the organization requires

What is Emotional Intelligence?

Intelligence is the mental capability of a person and is determined mostly by the structure of ones brain.
There is an intelligence based on emotion, and people who have this capacity are less depressed, healthier, more enjoyable, and have better relationships

What is EI?

A form of social intelligence that involves the ability to monitor ones own and others feelings and emotions, to discriminate among them, and to use this information to guide ones thinking and action.

Emotional Intelligence

Noncognitive skills, capabilities, and competencies that influence a person's ability to interact with others. Five dimensions

Self-awareness Self-management Self-motivation Empathy Social skills

Negative Workplace Emotions

Negative emotions can lead to negative workplace behaviours:

Production (leaving early, intentionally working slowly) Property (stealing, sabotage) Political (gossiping, blaming co-workers) Personal aggression (sexual harassment, verbal abuse)

Models/Theories of Emotional Intelligence

Ability based EI models Mixed models of EI Trait EI models