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Management
Lecture 13
Safety, health and well-being
Discipline, disputes and grievances
This lecture:
- Discusses the importance of safety, health and employee well-being;
- Outlines the principle safety and health legalization;
- Discusses contemporary issues in safety and health management;
- Outlines procedures and practices for dealing with discipline problems;
- Discusses workplace disputes and how to handle them;
- Describes statutory procedures for handling disputes and grievances;
- Discusses harassment in the workplace.
There has always been tension between the employer’s desire to increase output and
improve efficiency and the employee’s need for protection against any adverse effects
of work and the workplace. The dangers have changed over the time. These days
dangers come from new technologies, from pressures in the contemporary world of
work, and from society outside the workplace.
The traditional preoccupation with matters of physical health and safety must now be
joined by an understanding of new health and well-being issues. These include stress,
ergonomics and the physical working environment, occupational overuse syndrome,
substance use and abuse, AIDS, and violence in the workplace.
-To impose specific duties on employers and others to prevent harm to employees;
-To provide for the making of regulations and approval of codes of practice relating to
hazards.
The Act covers people in all places of work, but does not covr people who do not work
for hire or reward (volunteers).
Key definitions in the Act include:
-Accident – an event that causes, or might have caused harm to any person;
Duties of employers
-Provide and maintain a safe working environment;
-Ensure that machinery and equipment are safe for employees to use;
-Ensure that employees are not exposed to hazards in the course of their work;
-Ensure that employees have sufficient knowledge and experience of their work, or are
-To minimise the likely harm to employees, if the hazard cannot be totally eliminated
or isolated.
-Told about hazards to which they might be exposed, or which they might create while
at work, and told how they should minimise the likelihood of those hazards causing
harm and others;
-Given the results of any safety and health monitoring of the workplace or of their own
health.
Duties of employees
Employees are required to take all practicable steps to ensure their own safety while at
work, and to ensure that nothing they do, or fail to do, causes harm to others.
Accident compensation
-Provides no-fault and comprehensive coverage for all workers who may suffer
accidental injury-both for their medical and related expenses and to maintain their
income;
-Offers incentives to employers to improve their safety and accident prevention
organisation if it maintains a safe and healthy work environment and a safe and healthy
workplace.
160 people die from the work-related injuries every year in New Zealand, while
another 400 die from work-related illnesses.
Health and safety policies
-State the organisation’s commitment to proactive management of health and safety;
-Define the safety responsibilities and obligations of the organisation, its managers, and individual
employees;
-Describe how the organisation will plan, monitor and review its health and safety activities,
-Raise the personal safety consciousness of its members, which then flow on to other employees;
-Demonstrate to employees that management is interested and concerned with safety and health
issues;
-Involves a range of employees in accident prevention activities, especially if the committee’s
Unfortunately many organisation disregard the importance of health and safety controls
and they realise how serious it is only after there has been an injury accident and the
organisation has, as a consequence, been prosecuted, convicted and heavily penalised
by the courts.
Identifying hazards
-Examine an area of the workplace and the activities undertaken there (hazards should
-Eyes tests;
Shift work
- Plan rotating shift cycles so that they move in a clockwise direction (i.e. day-evening-
night);
- Eliminate weekly shift rotations: some research suggests cycles of more than three weeks
on each shift are best;
- Ensure that workers with medical conditions like asthmas or diabetes are put on day or
evening shifts;
- Provide hot, nutritious meals for night workers;
-Ensure that lighting, ventilation, temperature and noise controls are adequate on all shifts.
Violence in the workplace
The possibility of violence should be regarded as a workplace hazard and managed
accordingly.
Violence does not only take the form of physical attacks. It may also be oral (making
threats, shouting or swearing), visual (with gestures, drawings or posters), written
(using threatening notes or pornographic literature).
Policy on violence.
The safety and security of our employees, customers, suppliers, contractors and the
general public are of vital importance. Therefore, acts of made by an employee against
another person’s life, health, well-being, family, or property will not be tolerated.
Employees who are found to have acted with violence will be subject to discipline,
which may involve immediate dismissal.
Employees must report any behaviour which compromises the company’s ability to
maintain a safe work environment. All reports will be investigated immediately and
kept confidential, except where there is a legitimate need to know.
Stress and fatigue
It is not situations that are stressful: people cause their own stress by the way they
relate to those situations.
-Environmental factors (noise, poor lighting, poor ventilation and temperature control,
fumes and/ or smoking, overcrowding, isolation, vibration, static, badly designed
furniture or machines);
-Job design factors (poor job design and conflicting objectives, role conflict, too much
or too little work, monotonous and repetitive work, under-utilisation of skills, too little
or too much supervision, lack of job control, lack on involvement in decision making,
constant sitting, inadequate breaks, constant use of machines.
-Contractual factors – low pay shift work, unsocial hours, excessive hours or overtime,
Avoiding stress
-Minimise unpredictability and ambiguity at work;
-Minimise uncontrollable events;
-Minimise physical stressors;
-Watch for negative effects (boredom and apathy, anger and hostility, etc.)
Handing stress
-Counselling;
-Training.