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Types of Communication
Communication in organization can be studied under A. Channel or Network 1)Formal and 2) Informal. B. Direction of Message 1) Downward (2) Upward 3) Horizontal 4)Diagonal C. Method of Expression :1)Oral 2)Written3)Gestural
Channels of Communication
Formal Communication It refers to the
official communication which takes place following the chain of command in the organization.
Informal Communication
Communication between individuals and groups which are not officially recognised.
person who receives the information. 3.Grapevine is based on people rather than task. 4.Grapevine does not follow a fixed pattern.
Channels of Communication
Advantages of Informal Communication
1)Social Relations
2)Need satisfaction 3)Speed 4)Feedback 5)Better Human Relations
Channels of Communication
Disadvantages of Informal Communication 1.Incomplete Information 2.Distortion 3.Unrealiability 4.Lack of Authenticity 5.Problem in Fixing Responsibility
Types of Grapevine
Single Strand Network
Gossip Network
Probability network Cluster
Upward communication
Horizontal communication Diagonal communication
Downward Communication
Downward communication
Merits 1)Mission and Goals 2)Plans and Policies 3)Duty and authority 4)Job satisfaction Limitations 1.Distortion 2.Incomplete Information 3.Time Consuming 4.Filteration of Information.
Upward Communication
Upward Communication
2.Grievance Procedure .
3.Open-door Policy. 4.Questionnaries 5.Ombudsperson
Creative Ideas
Better Relations Increased Motivation Overcome Resistance to Change
Filteration
Time Consuming Inattention by Superiors Low Morale.
functional areas. 2.Personal likes and dislikes among different work group can obstruct free flow of information. 3. Differences in perception and attitudes of functional heads can be counter productive in horizontal communication.
Diagonal Communication
Diagonal communication cuts across different
Hello lieutenant,patroling ecxz speaking sir,Im rite here at the crime scene
officers who are at different levels of authority and who serve under different commands.
Disadvantages
It can destroy lines of authority and formal
chains of command.
further confusion