Effective

Communicat
ion

Dr. Humayun Rasheed

What is Communication????
So!!!!!

meaning
Three segments of
Communication
Speaking

Body Language / Gestures

Listening
Effects of Barriers of Effective
Communication
 less willing

 Unnecessarily irritates

 defensive
Barriers of Effective
Communication
 Barriers of Effective
Communication
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DELIBERATE Manipulation
 Barriers of Effective
Communication
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needs, motivations, experience, background, and

other personal characteristics
Do you see what others
see????
 Barriers of Effective
Communication
 Emotions:

2nd segment is, what

emotions the receiver
holds regarding the
sender.
IMPORTANT FACTOR
IS DO EMOTION
CREATE CONFLICTS
 Barriers of Effective
Communication
 Language:

attitude
 Barriers of Effective
Communication
 Gossip
 Barriers of Effective
Communication
 Prejudice

assume
Attitude Effecting
Communication
 Achieving Clarity

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 SPEAKING SKILLS
Questioning
Q u e s tio n in g
S k i ll

D ire c t O pen E nded C la r ify in g

Q u e s tio n Q u e s tio n Q u e s tio n s

F a c t F in d in g F o llo w u p Feed B ack

 Direct Question
Purpose
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 Direct Question
Problems
 threatening

 defensiveness
 communication becomes difficult
 Increased defensiveness

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 less
 misunderstanding
 Open Question

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 Open Question

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 Difference

Direct Questions Open Questions

 Require a specific  Allows a wide range of
answer. answers
 Can often be answered  Often is answered with
with a few words or just several sentences of
yes/no explanation.
 Can be potentially  Less threatening in
threatening in various tense situations.
situations.  Enables the person to
 Tends to limit the give you unanticipated
response. information
 Our Assumptions
 We think we completely understand what is said by the other
person.

 We believe that what is said represents all the information

available.

 We believe people can and will say everything they want to the
first time we ask a question.

 We assume that what is said is always identical to what is meant.

Likely to end up in miscommunication, misunderstand that will

result grievance, conflicts, disruption of work and life
 Clarifying Questions
Primary purpose of clarifying questions should be
aimed at;

 To promote full information

 Help prevent misunderstandings

 Clarify points which have been made

 Ensure that he meeting of the words expressed is understood

 To show interest in the other person’s comments

 By Questioning………

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Striking the Right Tone
 Passing on Information


You
Your
Either

To avoid all this………………

 Passing on Information
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To check that you have understood the other
person’s message and to react to what has
been said in a negative situation

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Gestures & Body Language
 Recognizing Gestures
Nonverbal Cues
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Conflicts
 Responding to Nonverbal
Cues

 clarify
 ensure
 more
 understand
 open
 uncoverhidden problems or confusions
 Responding to Feelings
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 Listening!!!

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Active or Passive
Our Set-Back as good listener
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 Become a good listener
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 Listening Skills

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 Listening Skills