CUSTOMER RELATIONSHIP & MANAGEMENT SYSTEM

POONAM RANI MCA-6th Sem. Roll No:550250

ABOUT

NETIT

SEO

Net IT Seo is an India based custom software & web solutions provider with extensive experience in Web Designing, Development & Online Marketing (SEO / SMO / SMM).

Our strong acumen is the defining USP of Net IT Seo. A team of experienced professionals came together for a common objective to deliver best customer service within clients expected budget. A team consisting of Online Marketers, Developers and Graphic Designers to excel in creating lightweight interface pages, with creativity, intuitive navigation, Search Engine & User-friendly forms and screen layouts. The Quality Control Process ensures that all deliveries adhere to the frozen requirement & specifications.
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INTRODUCTION TO THE PROJECT

Customer Relationship Management

CRM is short of a strategy which places CUSTOMERS in a pivotal position for the organization. It changes the focus of the organization to better exploit its key relationship with customers to, significant advantage for BOTH parties. CRM is a software-based approach to handling customer relationships.
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Store information on current and prospective customers .

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PROBLEM IN EXISTING SYSTEM

No contact information of the customer Wastage of time No customer query history

No customer issue record

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NEEDS FOR CRM

The

change from the profit orientation of a business to customer centric unit has lead to the surge of CRM inculcation in the modern business scenario. quick and easy access to the database of prospective customers brings along efficiency in the business processes. days it is impossible for a business to survive, without being focused upon the needs and expectations 7 of the customers.

The

These

PROPOSED SYSTEM

Providing an interactive interface for the user query for online status of the order booked. Helping the user to search his specific booked order where it is? Which intermediate office, when it will move from here, reasons for delay, when it will reach the destination? Providing Secured Environment for secured data access whatever necessary. Retrieval of data from database using easy buttons links and interfaces in a very fast and efficient manner. On-line updating of all type of data. Updating data using web based 8 interfaces and with the help of buttons & links in an easy & convenient way.

PROBLEMS IN EXISTING SYSTEM

No contact information of the customer Wastage of time No customer query history No customer issue record

PROJECT OBJECTIVE
The objective of the project Customer Relationship & Management
System is to deal with the queries of Customer.

How much more time it will take solve problem, and whether received
in original state. Queries among the officers regarding handling etc. Customer satisfaction guest book where user should put some notes about service and other suggestions. Customer complaint registers to help
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us to get a better feedback for our failures as a hospitable interface.

PROJECT MODULES DESCRIPTION

This project has been partially divided into five
modules:
Installed Service

Based Management System.

Contract Management System.

Call

Management.
Order Management System.
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Service

Knowledge

Management.

HARDWARE & SOFTWARE REQUIREMENTS

Platform Operating System Framework Front-End Tool Language Interface Server Back-End Tool Technology Windows Windows XP professional ASP.Net FRAMEWORK 2.0 Visual Studio 2008 C#, HTML HTML, Visual Studio Internet Information Server SQL Server 2000 ASP.NET 2.0

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HARDWARE
Processor Intel Pentium 4.2.i GHZ

Memory

256 M.B., D.D.R. RAM

Network Adapter

Ethernet Adapter

Modem

56pbs Voice Fax Data

Secondary Storage

Samsung/ Seagate Hard disk (10 GB)

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ASP.NET OVERVIEW
ASP.NET provides services to allow the creation, deployment, and execution of Web Applications and Web Services Like ASP, ASP.NET is a server-side technology Web Applications are built using Web Forms. ASP.NET comes with built-in Web Forms controls, which are responsible for generating the user interface. They mirror typical HTML widgets like text boxes or buttons. If these controls do not fit your needs, you are free to create your own user controls.

Web Forms are designed to make building web-based applications as easy as building Visual Basic applications.
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NEW IN ASP.NET

Better language support Programmable controls Event-driven programming XML-based components User authentication, with accounts and roles Higher scalability Increased performance - Compiled code Easier configuration and deployment Not fully ASP compatible

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ZERO LEVEL DFD

Manufacture Panel Panel display

Office Registration
Site Data Upload Display Success/failure

Registration display

Reg. Data

Customer log Login

User id & pwd

Reg. Information

Login Display
Login Success/failure

Process status search

Status Search

Customer relationship & management booking and order delivery status information notification system

Display Status

Status display

Show delay Calculate distance &time

Delay

Process Response

Delay

Process query

Process Complaint Process action

Response display

Customer query

Customer Complaints

Action display

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FIRST LEVEL DFD

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HOME PAGE

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PRODUCT

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LOGIN FORM

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CALL LOGS

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CALL QUEUE

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ASSINING TASK

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TYPES OF REJOINDER

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RESOLUTION

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CTI

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BILLING INFORMATION

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ADDRESS FOR COMMUNICATION

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COURIER & CARGO SYSTEM

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CONCLUSION

It is highly likely that the scope will change as the web application moves forward the web process model should be incremental. This allows development team to freeze the scope for one increment so that an operation web application of the preceding increment but once the second increment commence, scope is again frozen temporarily. This approach enables the web application team to work with having to accommodate continual stream of change be still recognized. The continuous evolutions characteristics of most web application. Beside that the following basic quality in the software always safeguards the future scope of the
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software.

REFERENCES
BOOKS: C# Professional By Balaguruswamy

ASP.Net By Wrox Publication

SQL Server 2000 in Techmedia, 21 Days

WEBSITE:

http://en.wikipedia.org/wiki/Customer_relationship_management

http://www.zeelabs.com/CRM.htm http://www.microsoft.com/crm http://www.crmsolution.com 32

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QUESTIONS ?

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