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Welcome!

BARRIER’S TO
COMMUNICATION
Team Members
Name Roll No.

Sandeep Chiplunkar 13

Edward Fernandes 22

Amol Gotkhindikar 27

Bhushan Jadhav 29

Hetal Jobanputra 30

Ravi Khandge 33

Sachitananda Rao 65

Vinodkumar Muralidharan 83

Arunkumar Waghchoure 84
What do you think communication is?

Communication is defined as the


interchange of thoughts or opinions through
shared symbols; e.g. language, words,
phrases
A Classic Case of
Miscommunication
In Center Harbor, Maine, local legend recalls the day when
Walter Cronkite steered his boat into port. The avid sailor
was amused to see in the distance a small crowd on shore
waving their arms to greet him. He could barely make out
their excited shouts: “Hello Walter, Hello Walter!”
Miscommunication...Cont’d

As his boat came closer, the crowd grew larger, still


yelling. Pleased at the reception, Cronkite tipped his
white captain's hat, waved back, even took a bow. But
before reaching dockside, Cronkite's boat abruptly
jammed aground. The crowd stood silent. The veteran
news anchor suddenly realized what they'd been
shouting: “Low water, low water!”
Analysis of Flawed
Communication Process

Sender Sender Channel Receiver


has encodes carries decodes
idea message message message
Warn “Low Message “Hello
boater water!” distorted Walter!”
Barriers That Caused
Miscommunication
• Frame of reference • Receiver accustomed to
acclaim and appreciative
crowds.

• Language skills • Maine accent makes "water"


and "Walter" sound similar.

• Receiver more accustomed to


• Listening skills speaking than to listening.
Barriers That Caused
Miscommunication
• Emotional interference
• Ego prompted receiver to
believe crowd was
responding to his celebrity
status.

• Physical barriers
• Noise from boat, distance
between senders and
receivers.
Communication in Business

Transferring information from one part of


the business to another that leads to some
outcome, changed behaviour or changed
practice.
MAJOR BARRIER TO BUSINESS COMMUNICATION

PERCEPTIONS
Stereotypes
Halo effects
Selective perception
• See and hear what we expect
• Ignore if conflicts with “what we know.”
• receiver hears message based on his/her interests, needs,
motivations, experience, background and other personal
characteristics.
As Marketing Requested It
As Sales Ordered It
As Engineering Designed It
As Maintenance Installed It
What the Customer Wanted
Filtering Perception

Barriers to
Information
Defensiveness Effective Overload
Communication

Language Apprehension
BARRIERS TO COMMUNICATION

SEMANTICS
Relates to the different understanding and Interpretations
of the words we use to communicate

How to over come:


 Definition of words
 Choice of words
BARRIERS TO COMMUNICATION
Language Barrier and cultures represent a national
barrier which is particularly important for
organizations involved in overseas business.

How to overcome:
 Individual linguistic ability
is important.
 The use of difficult or
inappropriate words in
communication can prevent
people from understanding
the message.
BARRIERS TO COMMUNICATION

STATUS DIFFERENCE
– Relationship between the sender and the receiver – status,
boss-employee, parent-child, etc.

EFFECTS OF EMOTIONS
Physiological barriers may result from
- Individual’s personal discomfort caused,
- for example ill health,
poor eye sight or hearing difficulties.
BARRIERS TO COMMUNICATION

Attitudinal barriers :
• come about as a result of problems with staff
in an organization.
• for example - by such factors as
- Poor management,
- Lack of consultation with employees,
- Personality conflicts,
- Personal attitudes of individual employees
which may be due to lack of motivation or
dissatisfaction at work
• Believing that people with disabilities are
helpless
BARRIERS TO COMMUNICATION

PSYCHOLOGICAL
• such as people's state of mind. We all tend to feel
happier and more receptive to information when the
sun shines.
• Equally, if someone has personal problems like
worries about their health or marriage, then this will
probably affect them.
BARRIERS TO COMMUNICATION

Physical barriers :
are due to the nature of the environment.
Example:
• Staff are located in different buildings or on
different sites.
• Likewise, poor or outdated equipment,
• Staff shortages
• Whilst distractions like background noise,
poor lighting or
an environment which is too hot or cold
can all affect people's morale and
concentration, which in turn interfere with
effective communication.
BARRIERS TO COMMUNICATION

FILTERING,
SCREENING NEGATIVE INFORMATION:
– manipulation of information so that it will seem more
favorably to the receiver.

EVALUATING THE SOURCE

ABSENCE OF FEEDBACK
BARRIERS TO COMMUNICATION

INFORMATION, DATA OVERLOAD:

POOR LISTENING:
How to Overcome-
LISTEN TO RESPOND
LISTEN TO UNDERSTAND
BARRIERS TO COMMUNICATION

APPREHENSION

 Fear
 Anxiety
 Anger
 Feeling immobilized
Solutions to Overcome Barriers to Effective
Communication
Overcoming Communication Barriers

• Realize that communication is imperfect.


• Improve your language, listening skills, writing skills &
speaking skills.
• Question your preconceptions.
• Be sensitive to receiver’s point of view.
• Listen to UNDERSTAND!
• Use direct, simple language, or at least use language
appropriate to the receiver.
• Use proper channel(s). Learn to use channels well.
• Learn to use supportive communication, not defensive
communication.
Choice of Communication Channel
Channel Type of Information
Richness Message Medium
Richest Ambiguous

• Face-to-face talk

• Telephone

• Electronic mail

• Memos, letters

• Flyers, bulletins, reports


Leanest Routine
Achieving Effective Communication
• Knowing the steps in the communication process.
– Attention
– Understanding
– Acceptance
– Action
• Using simple, repetitive language.
• Using empathy.
• Understanding body language.
• Learning to receive and give feedback.
• Developing effective listening habits.
SUMMARIZE
Questions
?
Thanks