In the name of Allah the most merciful and Gracious

Internship at

The Bank Of Punjab

Name : Sehrish Malik

ID : MC080408534
Course : MBA Specialization : HRM

 In Attock the first BOP branch is established in 15th

Nov, 1990. It is converted into the computerization setup in July 1998.but at that times it only deals with general banking it is renovated in May 2008. In December 2008, lockers and ATM was introduced.

In the challenging operating environment Owing to its significant performance, profitability, financial standing, and market penetration the bank has attained reputation of a responsible corporate citizen playing a pivotal role in the economic and social development of the country. Year over year, BOP has been capable to grow up its revenues from 9.0 Billion to 10.9 Billion

 Muslim Commercial bank

National Bank of Pakistan

Allied Bank of Pakistan Habib Bank Limited

Bank Alfalah Limited

United Bank Limited Meezan Bank Limited

 Account Opening Department

Bills collection (OBC & LBC)

Remittance Department Dispatch Department

Computer Department
Clearing department

 Account Opening process

The persons who are eligible to open an account

Kinds of Accounts offered by bank of Punjab Documents required for different categories of persons

Issuance of Cheque Book

Preparation of Debit and Credit Vouchers Process of closing an account Information about Zakat Exemption I also learned different stamps that are used on the

account opening form.

 I get knowledge about LBCs and OBCs.

filling the NBP slips of the customers cheques.

I help the cashier in cash sorting. filling the deposit slip of customer

Collection of utility bills

 start of the day end of the day

transfer of daily data to H.O

printing the daily reports maintain software and hardware

loading and reloading daily backups

 Making Demand drafts

Call Deposits commonly known as the DACs Filling the slip of online money truncations.

Making the Payment order

Filling the deposit slip of the customer I also have knowledge about the voucher filling and

manual recording.

This department is the communication department of the bank. All inwards and outwards communication of the bank carried out through dispatch department. There are of two types of dispatches Incoming mails Out-going mail

 Human Resource Planning Process in the

organization. Human Resource Planning and forecasting. Employee Recruitment and selection. Training and Development. Performance Management. Employee Compensation and Benefits. Organizational Career Management. Labor Management Relations

Computer system: The system has not totally shifted on computer. Manual process is still there. Right person for right job The employees are not posted according to their qualification, profession experience. Customer difficulty computers and other electronic machines should be installed in bank so that time could be saved so that customer have not any difficulty to face. Lack in management BOP need to have employees, because a lot of work is to be done by a single employee

Strengths:
It is a Govt. bank which is the main strength of the bank. BOP has reliable and easy internal computer system. BOP has opened all its branches at commercial areas so that customers face

no problem in reaching to bank. BOP have their own training centers and they trains their staff for their old and new employee. WEAKNESSES: BOP has a lot of new products and services for its customers, but they no advertised there products and services. In BOP, distributions of posts are not fair. There are only few branches of BOP out of the Punjab province. BOP staff members are not satisfied with their promotion and rewards system.

Opportunities

BOP should emphasize much on IT, especially on E-Banking. Introduction of innovative products. Bank can fully avail the facilities of E-banking. Consumer financing is increasing, it is also a big opportunity for BOP.

THREATS:
All private commercial bank is a threat to BOP e.g. UBL, Al-Falah, MCB

etc unstable policies of Government Foreign bank is also greater threat for BOP.

 There is fluctuation in the performance trend

profit has rising trend. The main reason of rising trend

is that Punjab Bank starts various services for their customers and improving its packages and other internet related services for the convenience of its customers. Operational efficiency of the bank is not stable. BOP will remain a hostile and modern financial institution and hold the understanding of its customers.

 Proper marketing or advertisements should be done. There is need to bring more advancement in products

to attract the customers. To improve the efficiency in management, BOP must be hiring the highly qualified employer. There was no proper distribution of work in the bank. To get the quality of work proper distribution is necessary. Employee must be trained in especially in computer networking Bank should give different types of incentives to employee due to this they will motivate.