Prepared by: Arul Raj Dilna Gokila Gopinath Krishnakumar Sajan Vikram

Who is a servant-leader?
A servant-leader is any leader who is focused on identifying and meeting the needs of others, rather than

trying to acquire power, wealth, and fame for

oneself. Servant-leaders love people, and enjoy

helping them.
www.greenleaf.org

Servant / Service
Definitions of Servant:
One who serves, or does services, voluntarily or on compulsion

Person who exerts himself for the benefit

of another or employer

A person working in the service of another

Service
An act of assistance or benefit An act of helpful activity, help, aid. work done by one person or group that benefits another

The performance of work or duties for a superior or as

a servant

What history says?

600 B.C. Lao Tzu:
The greatest leader forgets himself and attends to the development of others.

375 B.C. Chanakyas Arthashastra:

The [leader] shall consider as good, not what

pleases himself but what pleases his subjects.

www.wikipedia.com

First Century A.D., Jesus of Nazareth:

But the greatest among you shall be your servant (Matthew 23:11); The one who is the greatest among you must become like the youngest, and the leader like the servant. (Luke 22:26)

1970s Robert K. Greenleaf:

The servant-leader is servant first It begins with the natural feeling that one wants to serve, to serve first.
www.wikipedia.com

ROBERT GREENLEAF (1904-1990)

Worked 38 Years at AT&T, largely in management training and development Founded Center for Applied Ethics in 1964 Coined the term Servant-Leader in 1970s Essays:
The Servant as Leader (1970) The Institution as Servant (1972) Trustees as Servants (1972)

Source: www.greenleaf.org

Adapted from The Servant as Leader: The servant-leader is servant first It begins with the natural feeling that one wants

to serve, to serve first. Then conscious choice

brings one to aspire to lead. That person is sharply different from one who is leader first

Source: www.greenleaf.org

 The Center was renamed as the Robert K. Greenleaf Center in 1985.

International non-profit organization

Mission
Promotes the awareness, understanding, and practice of
servant leadership by individuals and organizations.
www.greenleaf.org

Programs of Greenleaf centre

Nurtures colleagues and institutions to share thoughts and ideas
about servant leadership Helps servant leaders connect in a network of mutual learning.

The Greenleaf Center accomplishes these goals by

hosting an Annual Conference and a Leadership Institute for Educators (LIFE) Conference Sponsoring a Speakers Bureau Publishing books and materials on servant leadership
www.greenleaf.org

LISTENING

HEALING

EMPATHY

PERSUASION

CONCEPTUALIZATION

FORESIGHT

AWARENESS

STEWARDSHIP

COMMITMENT TO THE GROWTH OF PEOPLE

www.jscnma.com

BUILDING COMMUNITY

Leader-Servant
(Characteristic breakout)

SERVANT
Stewardship

LEADER
Awareness Persuasion Conceptualization Foresight
Commitment to the growth of people Building community

Listening Empathy Healing

www.modernservantleader.com

Principles of servant leadership

defined by the Alliance for Servant Leadership Transformation as a vehicle for personal and
institutional growth.

Personal growth as a route to better serve others.

Enabling environments that empower and encourage
service.

Service as a fundamental goals.

www.indstate.edu/asl/principles.htm

Principles Contd..
Trusting relationships as a basic platform for
collaboration and service. Creating commitment as a way to collaborative activity. Community building as a way to create environments in which

people can trust each other and work together.

Nurturing the spirit as a way to provide joy and fulfillment in meaningful work.
www.indstate.edu/asl/principles.htm

Strength
Empowers sub-ordinates and inspires them to perform.(leaders acts Proactively) Develops moral responsibilities to the maximum in all his/her sub-ordinates. Develops teamwork and relationship building.

Enables members to play a significant role based on their expertise

rather than by their rank.

www.12.manage.com

Strength contd
See things from others perspective, exhibit patience and show empathy. Creates loyalty and inspiration that helps

organization develop and retain human assets.

Involves servants in decision making process and making them democratic leader.

www.12.manage.com

Criticism
It leads to unsolved cases of individual goals and values conflicting with the organizational goals and

values
Causes changes in the operations of the company Leaders cannot be servants always. Service is not possible always in the challenging and competitive market.

www.12.manage.com

Examples of Companies that following Servant leadership

Starbucks coffee
Considers employees as partners.

Friendly and inviting environment

Leader

Employees

Customers

Lead from the heart Starbucks Experience

www.ezinearticles.com

South west Airlines

Commitment to employees
Best customer service, in industry They call the key to their culture

"The Spirit of LUV. 9/11 incident

www.pegasuscom.com

Mens Wearhouse
Employees are Customers Employee to employee, managers to subordinates Highly supportive

Excellent service within & with the customers of the

organization.

www.menswarehouse.com

Application
Equality Highly motivational Sense of responsibility Risk taking

Bibliography
www.greenleaf.org Book by Robert. K. Greenleaf Servant leadership (1970) www.12.manage.com www.indstate.edu www.menswearhouse.com www.pegasuscom.com www.ezinarticles.com www.jscnma.com

Questions