Management Information Systems

Topic 1: Role of Information System (IS) in Business Today

Dr.Debomalya Ghosh Faculty, MIS & Operations Management Department of Business Administration Assam University

What is MIS ?

Timely delivery is the USP for a courier business, which results in customer satisfaction. The Information system can interact with the delivery and pickup processes. Once the material is delivered to the customer, the system updates the data within a few minutes. A customer can track the position of the material through a consignment number.
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Today ITES consider information a Utility just like electricity or telephone, and a key factor in business strategy. Research suggests that some investment in an information system would result in many competitive advantages.

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Dr. Debomalya Ghosh BE,MBA,EWT,PhD

An information system is part of information technology. An information system consists of four activities, namely input, output, process and feedback

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Dr. Debomalya Ghosh BE,MBA,EWT,PhD

Example !!!

In an accounting information system, all vouchers, cash books, bank bills, etc. are entered. These data are processed through computer to produce the output such as trial balance, balance sheet, sales register, etc. All vouchers, cash books, bank bills, etc. are the basic input or raw data. The process is developed and changed through a feedback system.
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The users of the system play a role in the feedback process. The outcome of the process is regulated through control mechanism.

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Dr. Debomalya Ghosh BE,MBA,EWT,PhD

See this !!!!

A company manufactures industrial machine tools. The company has one head office with four regional offices dealing with the marketing of the product. Orders are booked from regional offices and send to the head office. All purchases are made from head office. The raw materials are delivered to factory. All kinds of payments to suppliers are handled by head office.

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Dr. Debomalya Ghosh BE,MBA,EWT,PhD

 The head office and the regional offices deal with information, not with products. Pieces of information prepared by different departments are the part of management information system.
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Examples of standard MIS output might include historical reports, short-term forecasts, and exception reports.

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Dr. Debomalya Ghosh BE,MBA,EWT,PhD

Resources of MIS
Computer Hardware. Process. Manpower. Computer Software. Data & Information. Consumables.

Information

Hardware

Data

Software

People

Process
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Reports
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Types of Information Systems

Transaction Processing System (TPS). Office Automation System (OAS). Knowledge Work System (KWS). Decision Support System (DSS). Management Information System (MIS). Executive Information System (EIS).

Top Level

Middle level

Operational/ First Level

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Strategic Level Systems

EIS

Budget Sales Forecasting Planning

Manpower Planning

Production Planning

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Dr. Debomalya Ghosh BE,MBA,EWT,PhD

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Middle Level Systems MIS

Product Costing Sales Management Inventory Management Payroll Management Working Capital Management

DSS

Cost Analysis

Regional Sales Analysis

Production Control

Overtime Analysis

Capital Cost Analysis

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Knowledge Level Systems KWS

Data Processing Workstation Word Processing Attendance Management Machines Document Management Mail Management Graphic Workstation Imaging System

OAS

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Dr. Debomalya Ghosh BE,MBA,EWT,PhD

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Operational Level Systems TPS

Cash Distribution Management Management Shop floor Salary materials administration management Receivable management

Finance

Sales

Production

HR

Accounts

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Dr. Debomalya Ghosh BE,MBA,EWT,PhD

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 Sports Mechanics Software..

Can see every details of different matches.

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Dr. Debomalya Ghosh BE,MBA,EWT,PhD

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Sports Mechanics gives you ..

Who bowled it. Who is the batsman. Who is the non-striker. Where did the ball pitch. What did the ball do. Where was the ball hit.

How many runs were scored off it. Who fielded it. How did he field it. Which end did he through. What was the outcome of the ball. etc.
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Dr. Debomalya Ghosh BE,MBA,EWT,PhD

Kolkata Knightriders
Hi..

The system allows us to look at every play, in every way, and tie it back to stats. So we can watch how we played every ball, track our success rate, and see how other teams are doing it.
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Back to Business
Business Challenges Management

Organization

Information System

Business Solution

Technology
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IT Capital Investment
IT Investment (Billions)

1000 800 600 IT Investment (billions) 400 200 0

19 81 19 83 19 85 19 87 19 89 19 91 19 93 19 95 19 97 19 99 20 01 20 03 20 05 20 07

Year

Source: Based on data in U.S. Department of Commerce, Bureau of Economic Analysis, National Income and Product Accounts, 2008.
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Whats New in MIS ?

The emerging mobile digital platform ( iphones, BlackBerrys, and tiny websurfing net-books. The growth of online software as a service (Saas).

The growth of Virtualization, Cloud Computing.

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