Emotional Intelligence

……. at the next Level

SV Nathan

10th Aug 2006

Session Objectives

• Understand the meaning and importance of EI.

• Examine the pillars of emotional intelligence.

• Apply principles of emotional intelligence to work.

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Now What ?

Awareness Acceptance

Emotional Intelligence

Act

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EQ : Important?

• Take a test: IQ and career impact

– 80 t0 90 %
– 70 to 80 %
– 60 to 70 %
– 40 to 60 %
– 15 to 40 %
– < 10 %

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History-Emotional Intelligence

Concepts of intelligence have evolved over the last 100 years…

Thomdike’s Wechsler’s Ohio State Howard Daniel

EQ Social “Non – Studies “task” Gardner’s Goleman
Intelligence Intellective” Versus “Frames of
Intelligence “Consideration” Mind”

1900 1918 1930 1940 1950 1958 1983 1995 2003

IQ Alfred Binet
begins
Administering First large scale David Wechsler
tests to French Administration of Developed WAIS
school children IQ tests to US (Wechsler Adult
for intelligenmce Army recruits Intelligence Scale)

Source: Succeeding with Emotional Intelligence, Ben Dattner

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Multiple Intelligence Howard Gardner 1983

• Verbal / Linguistic
• Mathematical / Logical
• Visual / Spatial
• Musical
• Bodily / Kinesthetic
• Interpersonal
• Intrapersonal

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Emotional Intelligence
“Emotional intelligence
refers to the capacity for recognizing our own
feelings and those of others,
for motivating ourselves and
for managing emotions well
in ourselves
and in our relationships.”

Daniel Goleman
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The Four Pillars of EQ:

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Emotional Intelligence
ME OTHERS

What I see Self awareness Social Awareness Awareness

What I do Self Relationship Action

Management Management

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Emotional Competence
Personal Competence Social Competence

Emotion Relationship
Awareness
Awareness Awareness

Action
Emotion Relationship
Management Management

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What Goes on Inside our Heads?
Thalamus = Rational Decision Maker

Amygdala = Emotional Store (Response)

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Emotional Intelligence
ME OTHERS

What I see Self awareness Awareness

What I do Action

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Self Awareness

• Emotional Awareness – Recognizing one’s emotions

and their effects

• Accurate Self-Assessment – Knowing one’s

strengths and limitations

• Self-Confidence – A strong sense of one’s self worth

and capabilities

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Emotional Intelligence
ME OTHERS

What I see Awareness

What I do Self Action

Management

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Self Management
Self control

• Keeping disruptive emotions in check

• Managing moods
• Responding effectively to stress, situations of
ambiguity or crisis

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Self Management
Achievement Drive
• Striving to improve/Meet a standard of excellence

Initiative
• Being comfortable with novel ideas
• Readiness to act on opportunities

Optimism
• Persistence in pursuing goals despite obstacles /setbacks

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Self Management
Transparency/Conscientiousness

• Taking responsibility for personal performance

• Works with staff to establish realistic performance

expectations

• Supports the balancing of work/life considerations to

enhance employee satisfaction.

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Self Management
Adaptability

• Flexibility in handling change

• Frequently initiate changes

• Managing relationships with others to achieve mutual

benefit

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Emotional Intelligence
ME OTHERS

What I see Social Awareness

Awareness

What I do Action

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Social Skills
Service Orientation
• Anticipating, recognising and meeting customers’ or
clients’ needs

Empathy
• Understanding Others – Sensing & taking interest in
others feelings & perspectives

Organisational Awareness
• Reading a groups emotional currents and power
relationships
• Political Awareness – Reading a group’s emotional
currents and power relationships
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Emotional Intelligence
ME OTHERS

What I see Awareness

What I do Relationship Action

Management

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Relationship Management

Social Skills
• Communication
- Listening openly and sending convincing messages

• Leadership
- Inspiring and guiding individuals & groups

• Change Catalyst
- Initiating or managing change

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Relationship Management

Developing Others:
Building others' abilities

Inspirational Leadership:
Having a compelling vision to lead with

Change Catalyst:
The ability to initiate, manage, & lead in a new direction

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Relationship Management

Influence:
The ability to utilize persuasion

Conflict Management:
The ability to resolve disagreements

Teamwork and Collaboration:

The ability to build and guide teams

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 Azim Premji K.M.Birla Narayan Murthy Ratan Tata Dhirubhai Ambani

Sam Manekshaw
Jack Welch Bill Gates Ernest Shackelton

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Scenario Analysis and Discussion

• With your team, analyze the assigned

scenario and discuss your best choice
approach to dealing with the situation.

Bill Gates

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