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Aviva plc
Agenda
Who is Aviva?
HR Policy HR Systems Strategic Approach Strategic use of Oracle e-business suite Extracting value from Oracle HRMS applications: How we started Where we are today
Future Directions
And how are we doing it ...
Aviva plc
Who is Aviva?
Launched in July 2002 as the new name for CGNU, the group created by the merger of CGU and Norwich Union in May 2000
Worlds seventh-largest insurance group and the biggest in the UK The group has 59,000 employees and 25 million customers worldwide Aviva operates in around 30 countries: 90% of our business comes from Europe 52% comes from the UK
28 billion premium income and investment sales from continuing operations and more than 200 billion of assets under management
Aviva plc
HR Policy
The Group aims to have in place competitive and fair reward policies in the countries in which it operates. HR departments will lead in setting policy and practice which they believe will allow them to attract, retain and motivate the level of talent necessary to deliver their business plans successfully. They will also take account of their businesses ability to meet the costs of proposed reward policies.
We believe our people are a source of competitive advantage. The company will invest in its employees training and development, building their capabilities to meet the business plans and provide internal management succession.
Aviva plc
HR should deliver its core operational processes through common, technology driven solutions
Aviva plc
We must support the legal and regulatory requirements of the business. Our solutions must be scaleable, so that growth in our user base can be readily accommodated. Our activities and the way the team behaves must support our
values and behaviours, particularly those of team work, progressiveness and outperformance.
We should aim to keep our solutions simple, which means packages will be implemented with minimal customisation.
Aviva plc
Our first and preferred solution to a systems problem should be found within the Oracle suite of products If the Oracle solution does not meet our requirements, then any alternative technology solution adopted should be UK wide in application and Oracle compatible
Aviva plc
effective MI
Aviva plc
Direct Access rollout started Jan 2003 Manager and Employee update
Everyone has now logged on and the general feedback is that the
system is very good and user friendly. A few problems arose with some people not having a hierarchy but this was quickly fixed by the helpdesk who were very efficient
Aviva plc
spreadsheets
Opportunity for consolidated training MI for all Business Units Will be linked by Skills and Competencies to HR To be rolled out to all staff in the UK as part of Oracle Self Service
Aviva plc
2004
training modules in support of: key business initiatives product training
procedural/ systems
training
Aviva plc
2004
e-recruitment effectiveness proven through hosted pilot Drivers: to reduce costs enhance brand management standardisation of procedures
Aviva plc
Group HR
HR Systems Central Team
Strategic Projects
Consultancy, Impact Analysis, testing, training coordination:: Non-strategic projects / Minor enhancements
Support: Help Desk open 8.00-5.30 tracking of all change requests and user problems; training
NUCS IT
IT Development team (ITD) - NUCS Mandatory projects /minor enhancements/ Strategic projects Support team (ITD) - NUCS
Aviva plc