Integrated Billing

Solution
For Game Publisher

May, 2008

http://www.payletter.com
Table of Contents
I. Company Overview
II. Billing System
III. PayLetter Solution
“BilloneQ”
IV. Systems
V. Project Management
I. Company Overview
 Profile
 History
 Business Domain
 Reference
 I-1. Profile

 Company : PAYLETTER, Inc.

 Biz Domain : Billing Solution & Payment Gateway package
manufacturer
 CEO : LEE YOUNG GUN
 Establishment : 2001. 1. 29 (Spin-out from NOWCOM Co., Ltd)
 Service Open : 2001. 2. 13 (PAYLETTER e-mail banking SVC)
 Solution Release : 2002. 4. 1 (Billing solution & payment
solution)
 Capital fund : USD 1 Million
 Employee : 48 (Technical : 40, Non technical : 8)
 Location : Seochogu, Seoul Korea
 Clients : 44 game and portal clients (local market)
33 game clients (overseas market)
 I-2. History(1)
1. 06 ‘BilloneQ’ for game to Ndoors Interactive, USA
05 Opening SMC for Ebay Hongkong
04 ‘BilloneQ’ for game to Levelup Brazil
03 ‘BilloneQ’ for game to Valofe thailand
02 'BilloneQ for Game' to Biodroid Entertainment, Portugal.
01 'BilloneQ for Game' to Serenity Mega Media, Indonesia.
01 'BilloneQ for Game' to Gravity Interactive, USA.

1. 12 'BilloneQ for Game' to Microgaming Technology, Philippine.

09 'BilloneQ for Game' to Zapak, India
04 'BilloneQ for Game' to Aeria Games, USA
'BilloneQ for Game' to CDC(China.com), China
'BilloneQ for Music Portal' to The Korea.com Inc, Mnet media
03 ‘BilloneQ for Game’ to P2P, Singapore
'BilloneQ for Game' to Asian Media Development Group, Philippines
02 'BilloneQ for Music Portal' to The Korea.com Inc, Virtuex
01 'BilloneQ for Game' to Hanbitsoft, Korea
'BilloneQ for Portal' to The Korea.com Inc, Korea
'BilloneQ for movie contents' to Cinewel Korea
 I-2. History(2)

2006. 02 Korea, CJ Music, CJ Shopping Mall [Portal Billing Contract]

03 Singapore, Thailand New Era Co.Ltd [Game Billing Contract]
04 Korea, BM Media [Game Portal Billing Contract]
Japan, Net time soft [Game Billing Contract]
05 Korea, Pixcow [media Portal Billing Contract]
06 Korea, Aeonsoft [Game Portal Billing Contract]
Korea, Edubox [Online settlement Billing Contract]
Korea, K-lotto [Game Portal Billing Contract]
07 Thailand, True Digital Entertainment [Game Billing Contract]
Thailand, Silver Coin [Game Billing Contract]
08 Taiwan, Macrowell [Game Billing Contract]
Global Server, Ndoors, [Global server Game Billing Contract]
09 Japan, Gala incorporated [Game Billing Contract]
Korea, Nowcom [Immediacy transactions system Game Billing
Contract]
Korea, Netville KCB [Trust subject system Billing Contract]
10 Taiwan, NEXTLINK Technology [Game Billing Contract]
Vietnam, VINAGAME [Game Billing Contract]
11 India, Kreeda [Game Billing Contract]
 I-3. Business Domain

 E-mail Fund-Raising
 E-mail Demand
 E-mail Remittance
P2P
Payment E-mail Banking

Synergy Effect Synergy Effect

 Email GIRO  Evolution of PayLetter Account

Biz
Domain
Integrated
 Billing Solution
Payment
: Package Billing Service
 Billing Agency Provider
 SI
Integrated Payment Service
Synergy Effect
Account & Billing  Nonstop Billing & Payment
 Credit card
 Banking
 Mobile
 Check card
 Prepaid card
Virtuous Circle of Biz.  Phone bill
- Circling Biz. Domain with Synergy Effect
 I-4. Local Reference
Company Logo URL Service part

MBC http://www.imbc.com Media

Miriane http://khan.mirinae.com MMORPG

Hyosung http://www.seenjoy.com Chatting (Visual)

Cultureland http://www.cultureland.co.kr Media

New party http://www.kppr.org Cyber Party

PDBOX http://www.pdbox.co.kr Web Folder

Sephiroth http://www.sephiroth.co.kr MMORPG

Luckiss http://www.luckiss.com Board Game

CDNetworks http://www.cdnetworks.co.kr CDN, ESD

Lototo http://www.helloluck.com Lottery

http://www.goldenbellonline.c
JungAng Ent. Casual Game
om
Nownuri http://www.nownuri.net Community Portal

Ahn Lab http://www.ahnlab.com Online Security

Shadowbane http://www.shadowbane.co.kr MMORPG

 I-4. Global Reference
 U.S.A : Gala-Net, Aeria Games, Gravity Interactive, Ndoors Interactive
 Vietnam : Vinagame
 Philippines : Level-Up(Netgames), AMDG, Microgaming Technology
 Indonesia : Playon Interactive, Megaxus Interactive, Serenity Mega Media
 EU : Gala Europe (France, Germany), Biodroid (Portugal)
 Thailand : INI3, S-Buy zone. TOT, True Digital, Silver Coins, Valofe
 Brazil : Uno-Games, Level-Up Brazil
 Mexico : Forus Online
 Taiwan : Macreowell, Nextlink(Gogobox)
 Japan : Gala Japan, Share-s
 Singapore : New Era Group, P2P
 Malaysia : Dragonback Media
 India : Kreeda, Zapak
II. Billing System

 Definition of the Billing

System
 Efficiency of the Billing
System
 Standard of the Billing
System
 Object of the Billing
 II-1. Definition of the Billing
System

Stability

Accuracy Reliance Customer Maximize

Billing Satisfaction Revenue

Speediness Convenience

•Fare calculation and bill •Customer Care Customer

•Receipt of bill •Product Management oriented
•Accurate amount of •Statistics Management
received fare
marketing
•Offering Management Info
•Management of tool
Delinquent Account
 System

Cost-Saving Improving Business Efficiency

Stable operation is possible with
introduction of the verified billing
system that reduces danger for
large initial investment expense
and extensive development
period.
Improvement of business
efficiency is expected by verified
know-how of operation
experiences such as registration,
correction, and deletion of
contents.

•Maximizing sale, cost reduction

•Raising customer’s satisfaction
•Organic confrontation in changed business environments
•Concentration in key tasks
Statistics Management
Customer Management
- For Basic CRM
- Effective management of the users

Log Collection Rating & Billing

CP, Content Management
- Various events and - Various prices, demands,
- CMS combined with statistics
marketing analysis Account settlements
 System

System Most Suitable

Stability Billing System

Convenience
Open System
-> Wire and Wireless
Game Accurate Statistics
Stream Analysis

Marketing Tools
Modularized System
(event, package,
-> System Maintenance
coupon, mileage)

Various Rating methods

Various Function of Various
-> Fixed quantity
BackOffice Payment Methods
Fixed amount
 II.4. Object of the Billing
System

Infinitely Most Suitable

Various Customer Offering Marketing
Extensible Solution for
Service Infra
Interface Operation
Soft disposal for Flexible service for
most extensions meeting customer
• Premium service • Product Packaging
• Member's needs by accepting
by member grade system
enlargement all kinds of billing
•Differentiated pay • Event Promotion
• Extension of the methods
policy by age, by • Mileage System
billing method
target, and by • Coupon System
• Extension of the • Contents Type
permission • CRM / MIS
contents • Billing Method
• Extension of CP • Payment Method

Cost-Saving, Increasing Sale, Maximizing Customer’s Satisfaction

III. PayLetter Solution
“BilloneQ”
1. Solution Overview
2. Bill/Payment System
3. E-Wallet and Cyber Cash System
4. Game Billing System
5. Marketing Tool
6. Statistics System
7. System Management and
Recovery
 III-1.1 System Architecture

Payment User Interface Presentation Internet

Gateway Café
Compone
Web Pages for Web Pages for Control
Transacti
nt
Service Administration on
Credit card Controllin
Billing Admin g
Mobile Billing Component
Component Applicatio
n
PG Log
ARS PG
Sync
Billing Business Logic Processor Billing
Phone Bill Log
Analysis
Banking PG Game Game TX
Download Matching
Billing Billing Billing Billing
Check card Billing
Server Agent Gateway SVR
Server Monitorin
Server Server
g

Statistic The Meter

Controllin Database Management System (Billing DB & SP Rate
g System & Job) System
 III-1.2 User Interface
Presentation

Web Pages Billing Component

 User’s page
 Deposit cyber cash, deposit history
 Contents bill, Billing history
 Administrator’s page
 Customer service
 Statistics / Settlement of accounts
 Processing important transactions such as
deposit,bill.
 Real-time TCP/IP communication with the
billing server
 Encrypt and decrypt transmitting data
 Load balancing of the billing servers
 Failure detection & fail-over of the billing
servers

Payment Gateway Component Billing Admin Component

 Settlement approval and cancellation module  Component for managing the billing system
offered by the P.G. company  Remote stop and restart of the billing server
 Credit Card P.G.  Edit and apply environment variables for the
 Cell Phone P.G. billing server in real-time
 ARS P.G.
 Funds transfer P.G., and etc.
 III-1.3 Business Logic
Processor
Billing Server
 The billing engine can process real-time billing
transaction.
 Centralized settlement approval and cancellation of
PG
 IP blocking for abnormal connection cutting and
hacking
 Real-time file logging for transaction processing
 Encrypt and decrypt transmitting data
Game Billing Agent Server
 IP-based real-time game billing engine for MMORPG
games
 Direct TCP/IP communication with game server
 User authentication and billing by using General API
for the game server
 Alarm for shortage of the cyber cash balance
 IP billing to PC room (Pre-payment of fixed amount
for certain time period, pre-payment of fixed quantity
for use, post-payment of fixed quantity for use)
 Real-time logging for game billing
Download Billing Server
 It has the engine for processing the bill of packet
downloading.
 Real-time billing per 1MB downloading
 Total packed pre-billing before the start of
downloading
 Encrypt and decrypt transmitting data
 Bill for exceeding particular speed of downloading
Game Billing Gateway Server
 Web-based real-time game billing engine for
MMORPG games
 Direct TCP/IP communication with ActiveX (Java
Applet)
 Real-time billing per minute
 Alarm for shortage of the cyber cash balance
 For game portal
 III-1.4 Support System
Post-Payment Billing System
 Creation and cancellation of post-paid settlement log
 Confirmation of monthly sales
 Bill confirmation and billing for monthly sale
 Bond collection
 Delinquent account management
Transaction Management System
 Automatic comparison of daily settlement with PG
 Log analyzer to process the billing server transaction
 Inconsistent transaction processing with PG
 Monitoring billing daemon
Statistics System
 Statistics processing engine for complex and taking
long time processing which is hard to do on run-time
 Excel/CSV Output. Alarm processing end
 Reservation of extract processing
 Inquiring work request and processing state in web
 Results can be e-mailed or downloaded on the web
PC Room Management System
 General billing API for PC Room sole agency
 Direct management of PC Room
 IP-based pre-payment of fixed amount, pre-payment
of fixed quantity, and post-payment of fixed quantity
 Use statistics and settlement of account per IP
 Game portal IP management / billing / settlement of
account
 III-1.5 Architecture specialty
Modularity
 Logical and physical 3-Tier DNA Structure
 Separated with each modules and layered by
function
 Some functional problems will not affect other
functions by Module Independency.
 Easy to add functions and to do maintenance
High Performance
 Win 32 multi-thread for billing engine
 Distributed billing system by transaction style
=> Separated PG settlement server and bill
server => high performance
 Billing server : Process 600 deposit
transactions per one second
 Game billing server : 100,000 concurrent
users per one server
 Maintain high cache hit by using the stored
procedure for DML. Process transactions in DB
level
Stability / Reliability
 Powerful exception & error handling. automatic
alarm e-Mail for errors.
 Centralized PG transaction management
 Automatic comparison program for daily/monthly
PG transactions
 24-hours billing service by using the fail-over
system
Extensibility
 Individual extension separates General billing
server and game billing server
 Load can be distributed by simply adding more
servers.
 Easy to distribute loads by using the load
balancing function of the billing component or L4
switch
 III-1.6 S/W

UI for Service/Administration (ASP/JSP/PHP)

Billing Credit Cell
Billing Phone Other
Admin Card Phone
Component PG P.G.s …
Component PG PG

Transaction Management
Billing Engine (Automatic comparison Post
Statistics
(Billing/GBA/DBS with PG/Analyzing billing Billing
System
Server) log/TX inconsistency System
management/Monitoring)

DBMS (ORACLE/MS-SQL)

OS (Win2K/Unix/Linux)
 III-1.7 Billing System
PG Server Group

User

Game Server
Web User
User

Game Billing DB Server Billing Server

Billing
Game Server Agent Server Billing Web Server
ORACLE
IP-Based RPG Game MS-SQL
Portal Contents

Web User

Game Server Web User

Application
Server
Web User

Game Download File

Billing Billing Server Transfer
Agent
Game Server Administrator Server
Client

RPG Game on Web Post-Paid Billing Web-Based File

Downloading
 Method

Content Type Billing Method by Type Billing Method by Order

• Web Contents
- html, image… • Fixed Amount Payment • Pre-Payment
• Game - hours, days, month…
• Quantity Payment
- board game, MMORPG… • Post-Payment
• Multimedia - count, packet, time
• Fixed Quantity Payment • Direct-Payment
- VOD, AOD…
• Etc. - time-based
 III-2.2 Fixed Amount Payment

Bill Method Description

 Bill the fare of contents for the first use

Fixed Amount Payment  No more extra bill for the paid content during the period
for a Certain Period  The time unit can be 1 hour, 24 hours, 7 days, etc. Flexible time unit

 Bill the fare of contents in first use

Fixed Amount Payment  No more extra bill for the paid content until the certain expiration time of
(Fixed Expiration Time) the day
 After the certain expiration time of day, Bill again for the contents

 Monthly bill
Fixed Amount Payment  No more extra bill for the paid content during the same month
for Month  Apply daily calculations for registration/cancellation
 Automatic continuation
 III-2.3 Quantity Payment

Bill Method Description

 Bill the fare of contents for every unit period

Quantity Payment  Unit period can be 1 minute, 5 minutes, 10 minutes. It can be flexible.ex) 20 KRW
by Time
per minute

 Bill the fare of contents by the downloading file size

Quantity Payment  Unit size can be 1KB, 1MB, or flexible.
by Packet  Bill whether download is finished or not. (support continuous downloading)
ex) 1KRW per 1MB

Quantity Payment  Bill the fare of contents by access counts

by count ex) Joins.com,inquiring people information

 Bill the fare of contents by the downloading count

Quantity Payment  No charge for abnormal downloads
by Download  Quantify Payment for application files. Fixed amount payment for multimedia files.
III-2.4 Fixed Quantity Payment /
Mixed Payment
Bill Method Description

 After selling a time coupon, deduct the duration of the use from
Fixed Quantity Payment
the remaining time.
by Time Use
(Time Coupon)  PC room bill for online games. Time Coupon.

 For one content (file, folder, etc.), Apply more than two of
billing methods. Users can select one.
Mixed Payment
Ex) 1,000 KRW for one cartoon or 10,000 KRW for one day.
 III-2.5 Pre-Payment / Post-
Payment / Direct Payment
Billing Method by Order
Division Pre-Payment Post-Payment Direct Payment

 Direct payment for each

 Deposit cyber cash. Buy
contents within the balance
Outline  If the deposit is 0, it can be
changed to post-payment or
direct payment.
 With a collected user’s use
log for certain period, Request
and receive payment
 Uncollected amount should
be managed.
content which the user selects.
 Selling product by using a
simple billing method. It is
suitable for a small amount of
product or for an online
shopping mall.

 Real-time balance
management  Receipt/Uncollected amount
 All kinds of online
management system  Simple
settlements can be used.
Description  Uncollected amount can be
 Limited settlement method authentication/settlement
can be used system
occurred by using a carrier PG  Giro(OCR) bill can be used
 Non-operating profit can be
occurred by pre-payment
 III-3.1 E-Wallet & Cash

E-Wallet

Unique account for every user

United real-time management for various kinds of cash
variations
Inquiring all kinds of cyber cash deposit/use history

Cyber Cash

Right amount for premium contents

It can be charged by deposit, attending event, Gift, etc.
Various kinds of cyber cash can be issued.
Mixed settlement is possible when buying goods.
 III-3.2 Kind of Cyber Cash

Division Pre-Payment Post-Payment

 It can be deposited by real money

 Acquired by attending event,
settlement,
 Limit a settlement method by exchanging mileage, etc.
Outline  Various kind of cyber cash can be
need or make separate cyber cash
created by management property
per settlement method.
setting
(Ex. Shopping mall/contents mall)

 Can be used for all kinds of

 Scope of use
contents.  Limit a refund/gift
Property  Refund
 Limit a valid period
 Gift
 III-3.3 Payment/Settlement
Flow
TCP/IP Socket
Communication
User

4.Request User Log

Settleme PG
nt Account Log
1. Connection Daemon 5.Logging
3. Transaction Log
Request 10.Logging
2.Settlem Settleme
ent Page nt

User Log 6. Request Settlement

9. Response
Account Log Result
Payment Tool 7.Request
Transaction Log (PG) Settlement

TCP/IP Financial Group : Credit Card..

PG
Carrier Group : Cell Phone…
Component Socket
13.
Display 8. Response Result
Result
12. Print
Result 11. Transmit Result

-Success Credit Card,

-Fail Bank, Mobile
Carrier, KT
III-3.4 Various PG
 III-4.1 Game (Internal
Architecture)
Game using
Game Payment Membershi
Client Server Gateway p Server

Web user Game user authorization /

Pay request / response
start/end information

Game session
Time Cash web service Game Account
controlling
coupon module
Cyber cash module
information Authorizing request
deposit module
Purchase
Time coupon Authorizing
controlling
purchasing module
module
module PG
User history automatic
Contents Charge policy
information
module
controlling controlling sync
module module
Admin web Purchasing information
service TX
Billing Admin module Contents informationBilling DB Charge history matching
administrator
Reporting
User account Service using log
module
Billing
Calculation server
module statistic administration
monitoring
module
One-Stop Billing System
BillONEQ
 III-4.2 Game (Authentication
process)
Game Server BillOneQ:Game Billing Agent
Server
Billing Interface ② ③
•Game User
Authentication Game Session
Game Account
•Game Session Start Control Module
•Game Session End ⑦ ⑥

① ⑧ ⑤
④
Game User

Membership
Game Client Billing DB
DB

a. Input the user ID and password on Game Client.

b. Send user info to Session Control module. Request Purchase/Valance Info.
c. Send user info to Game Account module. Request Purchase/Valance Info.
d. Look up the user ID and the password from the membership DB (If not existed,
Authentication Failure).
e. If Membership Authentication is succeeded, decide a billing method by looking
up Billing DB with the IP authentication. (Private user, PC room user, Game
Portal user). Send the time coupon balance to Game Account Module.
f. Send the authentication result from Game Account module to Session Control
module.
g. Send the authentication result to the game server.
h. Run game, if the authentication is succeeded.
 III-5-1 Marketing Tool

Package Product / Fare Product

Event Promotion

Mileage System

Coupon System

CRM / MIS
 Product
 Package Product
 Packaging several products with a different price and a billing method.
 Various bill methods are possible like general products.
 Bulk purchase method and selection purchase method
- Bulk purchase method – Buy all unit products consisted of
packages together.
- Selection purchase method – Select unit products ordered
within the package composition.

 Fare Product
 Offer service by a fare plan without special goods planning and
development process.
 If marketing department or fare planner establishes a target client and
quotes a suitable fare, goods can be launched.
 Market preoccupation (goods launch) is important because it can be
copied easily as an idea item.
 Support speed of the billing system is the basic of competitive power.
 III-5-3 Event System

 Various application methods  Event statistics

Rewarding
Cyber cash/item/package/coupon/
mileage compensation
Different application by grade
Application through subscription
Discount application
To give an extra benefit.
Benefit to referrals.
Application through ticket disbursement
 Exact calculation of event
 Loss and gain management with
affiliated concerns
 Participation rate
 History (by period) by condition
 History (by period) by the application
method Event condition
 By user (by sex/by age/by grade)
 Charged amount of money
 Anniversary
 Amount of use
 Item/package
First-come, first-served
 Period (monthly/daily)
 Time-mixed application
 Application by subscription/use of
affiliated concern
 III-5-4 Mileage System

 Mileage reservation
 Fixed rate/fixed amount reservation
 Gradation reservation by customer grade

Mileage attribute establishment

 Validity
 Purchase extent
 Limitation to pay back and present

 Connect and exchange mileage of other

companies.
 III-5-5 Coupon System

 What is coupon
'Goods exchange ticket' is exchanged with particular
goods
'Purchase complimentary ticket' pays price cutting or
throw-in

 Coupon creation/deletion/withdrawal/issuance
administration
Package composition/sale
Large quantity creation/deletion/withdrawal/free of
charge for creation
Limitation for gift/resale/refund

 Various coupon, attribute administration

 Simultaneous application/number of possession/age, sex
limitation
 Specification item/time/affiliated concern/amount of
money limitation
 III-6. Statistics System

 Deposit statistics
By period / by user / by state / by PG / by kind of cyber
cash
 Best statistics (by deposit, by use)
 Statistics by aim or by achievement expectation (by sale,
by event)
 Use statistics
By user / by state / by item / by CP / by category
 Event statistics
By the participation rate/history by
condition/application method
 Customer valuation
 Gear with mileage system/number of customer,sale
(profit) by customer
III-7. System Management and
Recovery

Billing daemon administration

Daily log statistics

Response time statistics

Error log administration

 Automated fail-over
 Backup system between billing-PG daemon
admin
admin
admin
 IV. Systems

1. Platform and hardware composition of the syste

2. Network composition of the system
 IV-1. Platform and hardware
composition

Division Platform Hardware SPEC

Web Pentium III 800 MHz *

OS Windows 2000 Server CPU
system 2

Web
(Cash & Admin) IIS Memory Over 512 MB
Front-End Server
System
Pentium III 800 MHz *
CPU
2
Billing server OS Windows 2000 Server
Memory Over 512 MB

Pentium III 800 MHz *

CPU
2
OS Windows 2000 Server
Back-End System Memory Over 2 GB

RDBMS MS-SQL Disk Over 50 GB

※ Hardware Specification. will be proposed after the transaction estimation.

 IV-2. Network composition

Internet PG Server 2
Extra PG Server N

User
Router PG Server 1

Firewall L4 L4 Switch Or DNS Round Robin

Load Balancing

Public Network
(100MB dedicated)
…
BillONEQ Web Server Billing Server Contents Server
Private Network
(100MB dedicated)

DBMS DBMS DBMS

BillONEQ Billing DB Membership DB Contents DB

 IV-2. Network composition
(detailed)

Parallel H/W
Division Server Description
Extension Separation

 Web server showing cyber cash of the user

BillONEQ
 Located in the public network Available Available
Cash web server
 Load balanceable by L4 switch or DNS Round Robin

Front-End BillONEQ  Billing administrator’s page server

System Cash admin  Located in the public network Available Available
server  Load balanceable by L4 switch or DNS Round Robin

BillONEQ  Billing transaction processing server

Available Available
Billing server  Located in the public network

 Settlement information of the user and contents

information storage
Back-End BillONEQ
 Located in the private network from outside Available Available
System RDMBS
 Connected to the membership server with user
authentication
V. Project Management
 Development schedule
 Project achievement
organization
 Maintenance/additional
development plan
 Operation agent plan
 Training plan
 V-1. Development schedule
Schedule 1W 2W 3W 4W 5W 6W
Task
Requirement analysis and design
 Detailed requirement conference and
analysis
 Existing service and interface analysis
 Methods of settlement (PG) conference
and decision
 Define DB schema

System Development (Customizing)

 Authentication method development
 Interface coding for settlement system Launch
 Programming

Data transfer
 Design and planning data transfer
 Data transfer
 Data verification
Integration test
 Connecting authentication and cash
flow by settlement methods
 Contents purchase/bill and
cancellation flowing
 Billing data verification

Test operation

Training system operation

 V-2. Project achievement
organization

Project Leader

Biz Division Leader

Project Manager Project Assistant

Biz Manager CTO Biz Division

Biz Senior
Manger

Web Page Engine

We b Des ig n
Coding Customizing
 V-3. Maintenance/additional
development plan
Maintenance Additional Development

• After completion of the billing

system development, activity to
keep the stationary state during • Billing system upgrade
the operation period system to catch up evolution of
the system
: Free of charge for minor
upgrade • Upgrading the billing
: Assign dedicated person system for introduction
of a new marketing
• Maintenance policy
: Free of charge for 12 months
• Preventive maintenance
: Monthly monitoring report
• System trouble recovery
• Consulting
: Free consulting of
additional billing process
Operation
: 24hr/7days
System trouble • Upgrade
Agent
requisition/processing : paid support
: On-site/recovery
: Feedback for diagnosis and
preventing the recurrence
 V-4. Operation agent plan

•System monitoring
•Fixed period PM manual •Training plan establishment/enforcement

Technology transfer
Preventive maintenance

• 24 hours, preserve emergency contact system

• Trouble recovery manual

Place dedicated
Trouble recovery team/person
•Work processing guide
Maintenance •Operation manual

Additional development
•Place dedicated person from early development processes
•Consecutiveness/consistency preservation of the development
 V-5. Training plan
Division Training Contents Period Comment
System Overview 2 Hour
System Information
4 Hour
management
Administrator
Training about Customer Service 4 Hour
the Billing
Product/Coupon/Event
Service 4 Hour
Management
Education scheduling
Statistics/Settlement of by mutual consent
2 Hour
Accounts Offer manual for billing
System Architecture service operator
2 Hour
Overview Offer billing system
Billing DB Schema developer’s manual and
8 Hour
system operation manual
Engineering
Billing Component 2 Hour
Training about
the Billing Billing Daemon
System Transaction Daemon 4 Hour
Game Billing Agent

Web Pages 4 Hour

Thank you !
Contact Person
Sungwoo Billy, Lee

Email : sangik@payletter.com
MSN : sungwoo_lee@hotmail.com
Skype : sungwoo_lee
Tel : +82 2 590 3772
Mobile : + 82 10 5224 7559