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Innovation

HIMANSHU SHARMA
ID: ACUVA217 Trainee BI

ERP CRM Business Productivity and BPM Portals SharePoint Knowledge Management Business Intelligence LDAP

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Source: The idea (early 70s) of maximizing synchronization

throughout the organization, thereby improving processes, performance metrics, and ultimately business performance.

Definition:

This concept describes the integration of key business information across the organization by way of computer software that is engineered to benefit the organization as a whole and improve its competitive posture.

A business strategy and set of industry-domain-specific applications that build customer and shareholder communities value network system by enabling and optimizing enterprise and inter-enterprise collaborative operational and financial processes

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 A typical ERP system would use multiple component of computer software and hardware to achieve integration. ERP delivers a single database that contains all data for the software module.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

Among many, following are the largest vendors worldwide: SAP Oracle Applications The Sage Group Microsoft Dynamics

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 The fundamental advantage of using an ERP system is that it integrates or fuse numerous business processes which saves time and expenses. Managing the security becomes easy since it consolidates multiple security systems into one structure. Availability and visibility of data across the organization. Acumen decisions. A centralized business data. Consistency and Atomicity is gained.
2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Before learning what is CRM let us see some facts.

It typically costs 5-10 times as much to acquire a new customer as it does to retain an existing one. Some companies can boost profits by almost 100% by retaining just 5% more of their customers. Most companies lose 50% of their customers in 5 years. On average only 15% of a sites customers consider themselves loyal to it. The loyalty rating among people who had experienced a problem was only 6%. Customers who had not experienced problems indicated a customer loyalty rating of 19%. The loyalty rating among customers who had experienced problems but were satisfied with the way they were handled: 21%. 70% of repeat purchases are made out of indifference to the seller, NOT loyalty. The web customer is only 1 click away from your competition.
2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 CRM is concerned with the creation, development and enhancement of individualised customer relationships with carefully targeted customers and customer groups resulting in maximizing their total customer life-time value, This is gained by the integration of sales, marketing, service and support strategy, process, people and technology.

It is a strategic implementation with calculated risks to manage the relationships between a company and its customers.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Though there are many vendors and tools available in the market following are the top vendors in accordance to their revenue: SAP Oracle Salesforce.com Microsoft CRM Amdocs

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Business process management (BPM) is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It is a methodology to ensure that those processes support a common set of goals and objectives. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to improve processes continuously. It can therefore be described as a process optimization process."

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 A business process comprises a series or network of value-added activities, performed by their relevant roles or collaborators, to purposefully achieve the common business goal. As a managerial approach, BPM considers processes to be strategic assets of an organization that must be understood, managed, and improved to deliver value added products and services to clients.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 BPM Tools are used create an application that is useful and helpful in designing business process models, data flow models, rules and also in simulating, optimizing, monitoring and maintaining various processes that occur within an organization. There are many ranges of tools available for business process management, BPM. They range from free simple modelling tools to fully fledged server enterprise workflow automation.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 BPM tools allow users to:

Vision - strategize functions and processes. Define - baseline the process or the process improvement. Model - simulate the change to the process. Analyse - compare the various simulations to determine an optimal improvement. Improve - select and implement the improvement. Control - deploy this implementation and by use of User defined dashboards monitor the improvement in real time and feed the performance information back into the simulation model in preparation for the next improvement iteration. Re-engineer - revamp the processes from scratch for better results.
2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Of the Various tools developed for Business Process Management some are listed below: BPM Suite, Ultimus. Process Suite, Staffware. Business Manager, Savvion. e Work Vision, MetaStorm. Intalio, Intalio. Team Works, Lombardi Software.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 A business intelligence portal is essential to achieve the vision of intelligent enterprises. BI Portal acts like the compass or key that helps people know which way they need to be going. BI portals provide not only a single end-user window to BI applications and reports, but also a robust BI application development foundation. All the decision makers within the organization should be able to access this information. This is important because, in order for them to be able to make the right decisions, they need to know all the facts and not base their decisions on limited information
2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Organizations are using business objects portals as part of their BI Strategies because they want reliable and consolidated content. There are several BI portals such as Active BI Portal. Active BI Portal consists of two parts Business Intelligence Portal Manager which works on Windows only and server part which is collection of PHP scripts and can be run on Windows, UNIX or Linux. Active BI Portal uses roles based security model. Every portal user must be a member at list one of the users groups and have menu assigned. Combination of group access rights and user group membership defines list of documents user can get access to.
2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Microsoft Office SharePoint Server has traditionally been viewed as a collaboration application but has now evolved into a full development platform that streamlines business Organizations are using SharePoint to develop missioncritical applications for both intranets and extranets. processes. The Office 2007 environment has had a big impact on the SharePoint environment, with unified communications being used to support both process management and BI. SharePoint acts as a repository for project information, provides visibility into current activity and a window for management to oversee performance.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Emerging Uses For SharePoint

Business intelligence. Project/process management. Content migration. Social networking and Web parts. Automated business process management. We shall see in brief about SharePoint.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

SharePoint is a web based software platform and a family of software products developed by Microsoft in 2001. SharePoint is typically associated with web content management and document management systems, but it is actually a much broader platform of web technologies, capable of being configured into a wide range of solution areas.

A content management system with integrated search functionality developed by Microsoft that allows users to work in a web-based collaborative environment. A collection of products and software elements that includes, among a growing selection of components, Internet Explorer based collaboration functions, process management modules, search modules and a documentmanagement platform.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

Microsoft's SharePoint marketing refers to the "SharePoint Wheel" to help describe the package of functionality built into the SharePoint platform. The wheel refers to six abstract functional capabilities: Sites: The SharePoint platform fundamentally enables users to provision 'sites' (public or private) without a requirement for specialized knowledge. SharePoint is designed to become the central location for management of sites in an organization. Communities: SharePoint aims to support the formation of communities within an organization - these communities may form around teams, projects, clients, geographic locations, etc. SharePoint also provides social features and social integration.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Content: SharePoint provides a central location to put content such as files, documents, or general information. This can be accessed and modified within a web browser or using a client application via desktop or smartphone. SharePoint 2010 also provides a concurrent edit ability with Office 2010. Search: SharePoint provides a range of search abilities, including in documents, in external content (such as network shares or public websites), and in user profiles. Insights: SharePoint provides data integration, data crawling, and report design to enable business decision making. SharePoint can integrate with SSRS to surface BI. Composites: SharePoint provides an application platform based on ASP.NET 3.5 allowing no-code solutions to complex business problems using SharePoint Designer. SharePoint also allows custom code solutions to be deployed using Visual Studio.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

The most common uses of SharePoint include: Intranet Portal. Enterprise content and document management. Extranet Sites. Internet Sites. Business Manager
Can access contents (files) that are confidential from remote place if provided with proper credentials. Minimizes operation cycle time and travel time.

IT Professional
High availability, security of artifacts. Simplicity in accessing contents.

End user
Alerts through email. Dash boards to compare results. Message boards to discuss matters.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Microsoft SharePoint Portal Server 2001 Microsoft SharePoint Team Services (2002) Windows SharePoint Services 2.0 (free license) Microsoft SharePoint 2003 (commercial release) Windows SharePoint Services 3.0 (free license) - plus Microsoft Office SharePoint Server 2007 (commercial extension) Microsoft SharePoint Foundation 2010 (free) - plus Microsoft SharePoint Server 2010 (commercial extension for Foundation), and SharePoint Enterprise 2010 (commercial extension for Server)
2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 There are two kinds of knowledge, Intellectual and Rational. Both kinds are intangible and difficult to measure, but one for a fact no organization or individual can survive without it. Intellectual knowledge is more personal, experimental, context specific and hard to formalize, it is difficult to communicate. Rational knowledge is more factual and can be easily written down.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Knowledge management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizations as processes or practices. Simply Stating Knowledge management (KM) is an effort to increase useful knowledge within the organization. Ways to do this include encouraging communication, offering opportunities to learn, and promoting the sharing of appropriate knowledge artifacts.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Knowledge management is a new business strategy, but its techniques can be traced to the work of documentalists in the early part of the twentieth century. KM emerged as a scientific discipline in the earlier 1990s.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Knowledge Management System (KM System) refers to a (generally generated via or through to an IT based program/department or section) system for managing knowledge in organizations for supporting creation, capture, storage and dissemination of information. It can comprise a part (neither necessary nor sufficient) of a knowledge management initiative.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 KM System could be any of the following:

Document based i.e. any technology that permits creation/management/sharing of formatted documents such as Lotus notes, SharePoint, web, distributed databases etc. Ontology/Taxonomy based: these are similar to document technologies in the sense that a system of terminologies (i.e. ontology) are used to summarize the document. Based on Artificial Intelligence technologies which use a customized representation scheme to represent the problem domain. Provide network maps of the organization showing the flow of communication between entities and individuals Increasingly social computing tools are being deployed to provide a more organic approach to creation of a KM system

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

Focus on five tasks: Generating knowledge Accessing knowledge Representing and embedding knowledge Facilitating knowledge Transferring knowledge: It is a process of instilling the culture and helping people find ways to share and utilize their collective knowledge.
2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

IT-enabled business decision making based on simple to complex data analysis processes Database development and administration Data mining Data queries and report writing Data analytics and simulations Benchmarking of business performance Dashboards Decision support systems

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Skills, knowledge, technologies, applications, quality, risks, security issues and practices used to help a business to acquire a better understanding of market behavior and commercial context. For this purpose it undertakes the collection, integration, analysis, interpretation, and presentation of business information. By extension Business Intelligence may refer to the collected information itself or the explicit knowledge developed from the information. INTELLIGENCE + INFORMATION= RIGHT DECISION

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

ETL/DW

CRM

REPORTING

BI
RDBMS INTEGRATION ENTERPRISE MGMT

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 The most common tools used for business intelligence are as follows. They are listed in the following order: Increasing cost, increasing functionality, increasing business intelligence complexity, and decreasing number of total users. Excel : Take a guess what's the most common business intelligence tool? You might be surprised to find out it's Microsoft Excel. There are several reasons for this: 1. It's relatively cheap. 2. It's commonly used. You can easily send an Excel sheet to another person without worrying whether the recipient knows how to read the numbers. 3. It has most of the functionalities users need to display data. In fact, it is still so popular that all third-party reporting / OLAP tools have an "export to Excel" functionality. Even for home-built solutions, the ability to export numbers to Excel usually needs to be built. Excel is best used for business operations reporting and goals tracking.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Reporting tool Reporting tools provide some flexibility in terms of the ability for each user to create, schedule, and run their own reports. The Reporting Tool selection discusses how one should select an OLAP tool. Business operations reporting and dashboard are the most common applications for a reporting tool. OLAP tool OLAP tools are usually used by advanced users. They make it easy for users to look at the data from multiple dimensions. The OLAP Tool selection discusses how one should select an OLAP tool. OLAP tools are used for multidimensional analysis. Data mining tool Data mining tools are usually only by very specialized users, and in an organization, even large ones, there are usually only a handful of users using data mining tools. Data mining tools are used for finding correlation among different factors.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

Eclipse BIRT RapidMiner SpagoBI KNIME ActiveReports Actuate AdvancedBusiness Solutions ApeSoft Birst ComArch Data Applied

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 The Lightweight Directory Access Protocol is an application protocol for accessing and maintaining distributed directory information services over an Internet Protocol(IP) network. LDAP is light weight. Sufficient straight forward. Easy to implement. Directory because data is organized in the form of tree much like Unix file system. Uses simplified set of encoding.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Runs directly above TCP/IP. Uses string to represent data. LDAP security model : defines how information can be protected from unauthorized access . LDAP directory service is based on client server model. LDAP is a message oriented protocol. Client constructs an LDAP message containing a request and sends it to the server. Server processes the request and sends it back to the client in the form of LDAP message.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

LDAP Tree Structure LDAP Servers

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 Basic unit is entry ( a collection of information about an object ). An entry is composed of a set of attributes. LDIF. LDIF stands for LDAP data interchange format. Directory entries in LDAP are in the form of LDIF. Each entry is uniquely identified by a distinguished name or DN. The DN consists of the name of the entry plus a path in the directory tree tracing back to the top of the directory hierarchy. The object class defines the class of the attributes that can be used to define an entry.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

Global naming model ensures unique entries. Allows for multiple independent directories. Extensible to meet future/local requirements. Runs directly over SSL and TCP layer. Has broadly industry support. Based on existing deployed technologies. Secure and efficient.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 During a transaction between client and LDAP server, if clients dies then the whole transaction is started all over again. LDAP does not support locking and seeking through the data. LDAP is not optimal for very dynamic objects.

2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

 2011 Acuvate Software Pvt. Ltd. Confidential & Proprietary

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