Beruflich Dokumente
Kultur Dokumente
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KEY CONCEPTS
The Supply Chain The Value Chain The Integrated Value Chain or Net
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VALUE-CREATING ACTIVITIES
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Speed
Manufacturing Bringing New Products to Market
Business Focus
Strong Financials Web Site For Cheaper/Faster Ordering, Improved Service
Prof. Rushen Chahal
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USEFUL METRICS
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Percentage of Orders Received On Net Conversion Rate For Inquiries Percentage of Tech Support Requests On Net Inventory Turns/Return on Working Capital Quality (Measured & Customer Perception) Length of Order Cycle Customer Satisfaction
Prof. Rushen Chahal
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Electronic Agents Support Network Configuration, Pricing Comprehensive Web Portal Employee Portal Customer Focus
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INTEGRATION PROCESSES
Electronic Data Interchange (EDI) Enterprise Resource Planning (ERP) Web Services
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EDI
Pre-dates Internet
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Paperless Transaction Processing Requires Proprietary Systems and ValueAdded Networks Expensive, Difficult To Use Internet Has Made Somewhat Easier, Less Expensive To Use
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ERP
Integrating Internal Systems
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Internal Business Process Integration Is Necessary To External Systems Like EDI Automation and Integration Of All Internal Systems
Order Processing, Production Planning & Scheduling, Inventory Control, Distribution, Customer Relationship Management
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WEB SERVICES
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Communications Between Enterprises Using Standard Hardware and Software Enterprises Can Communicate With One Another Over The Common Platform of the Internet Independent of Systems Behind Enterprise Firewalls The Applications Interface, Not The Users (Webopedia)
Prof. Rushen Chahal
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4 Vs OF BUSINESS TRANSFORMATION
Velocity (speed) Visibility (transparency) Variability (choice) Volume (scale)
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Speed, Price, Quality (not necessarily in that order) Are Key Customer Requirements Virtual Value Chains Provide Them By
Cutting Transaction Costs Reducing Error Rates Cutting Order Cycle Time
Set Objectives Based On Customer And Corporate Requirements Use Appropriate Metrics To Evaluate Integration Of Systems Inside The Enterprise And between Enterprises Is Key
Prof. Rushen Chahal
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