Current Status of EGovernment in Japan

By George D. Monroyo

International Comparison by the UN

International Comparison by the UN

Not an advanced country in terms of egovernment Falling down from 11th position in the 2008 survey Lower in all factors than South Korea (top on the list)

Evaluation by E-Government Evaluation Committee of the IT Strategy HQ

14, 327 kinds of procedures that are subject to digitization (13,129 / 92% applied or registered online) 469.61 million procedures have been digitized (159.98 / 34.1% online) Ratio of online utilization for 71 priority procedures was 50.6%

Evaluation by E-Government Evaluation Committee of the IT Strategy HQ

Improvement proposal by the committee:
Study on strengthening the control tower function to promote e-government in a comprehensive manner and establishing government CIO Development of evaluation system Improvement of cost-effectiveness by revising business processes and integrating systems among administrative agencies in order to establish a highly convenient e-gov for users, instead of shutting down systems simply because of their lower utilization rates

Results of Usability Test

Bonus payment registrations First time user complete 6.2 times longer than familiar users Electronic applications for registration of acquired qualification Novice users complete 4.8 times longer than familiar users Ratio indicates the superiority and user friendliness of the system In their case, it is above the target of 2, indicating a difficulty of use

Results of Usability Test

Causes of difficulty File names are named for the convenience of the system not the user Difficult to understand terms Some terms have different meaning than those used by certified consultants Explanation of procedures are inadequate Small fonts and difficult to read

Drastic Improvement of E-Government

Drastic review of the system (laws, regulations, organization, practice, and perceived notions, etc) Promotion of One-Stop Administrative Services and Strengthening Data-Linkage Balancing Information Protection and Utilization Utilization of Private-Sector Expertise Establishment of Control Tower Function and Preparation of Roadmap

Drastic Improvement of E-Government

Summary of Past ICT Strategy

Outcome:
Advanced Internet Infrastructure (Faster and Least Costly in the world) A lot of Business Process in Government are Computerized

Lessons Learned
Complicated Process to Use causes Low User Rate Importance of Public Relations -End User Incentive -Business Process Reengineering -Standardization of Data and Business Process