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Mission Statement y They will delight their consumers, treating each person who contacts them as if the person is their only consumer, providing customer with a response which is evidence of their interest and that leaves him with the clear understanding that the customer is important to them.
is committed to providing exceptional service to their consumers. They will be contactable 24 hours a day, 7 days a week either personally or by voicemail. They will be empowered to resolve any dissatisfaction that consumers have about their products and services. They will send a response, where appropriate, to email and telephone contact within two working days and written contact within three working days of its receipt They will provide consumers with replacement or alternative product or monetary refund in instances of product dissatisfaction .
Corporate logo
y Type: public y Industry: major drugs, health care, soaps,
Shampoos. y Founded: 1886 y Founders: Robert Wood Johnson1, James wood Johnson, Edward mead Johnson y Headquarters: New Brunswick, NJ, U.S. y Area served: worldwide
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Key people: William c. Weldon
y Operating income: y y y y
US$15.7 Billion (FY 2009) Net income: US$12.3 Billion (FY 2009) Total assets: US$94.7 Billion (FY 2009) Total equity: US$50.6 Billion (FY 2009) Employees: 118,700 (2009)
Images of founders
Robert wood johnson-1 James wood Johnson
Images of founders
Edward mead Johnson
Company Overview
Johnson & Johnson Pacific Pty Limited operates across Australia and New Zealand. Products sold in these countries represent most of the consumer products available on a global basis. These products include: Baby & Kids: JOHNSONS Baby, JOHNSONS Junior and JOHNSONS Kids Beauty: JOHNSONS Adult, Neutrogena, Clean & Clear, Aveeno, JOHNSONS Cotton Coughs, Colds, Sinus and Allergy: Actifed, Benadryl, Codral, Sudaclear and Sudafed Oral Care: Listerine, REACH Floss and Toothbrushes Healthcare: BAND-AID brand, JOHNSONS First Aid, Stingose and Purell Gastrointestinal: Mylanta, Imodium and Glycerin Suppositories Eye care: Visine Smoking Cessation: Nicorette
J n J products
Consumer products
y Products from their Consumer companies stand at the ready
to improve the quality of everyday life. They offer products and information targeting baby care, skin and hair care, oral care, nutritionals, pain relief, topical care and much more. Creating meaningful innovation in health care within the Consumer business franchise relies on a research strategy equally rooted in technology and consumer insights, in keeping with their vision: BRINGING SCIENCE TO THE ART OF HEALTHY LIVING.
Prescription Products
The Pharmaceutical segment of Johnson & Johnson invested $4.6 billion in 2009 on research & development. The majority of that investment was in five therapeutic areas: cardiovascular and metabolic disease, immunology, infectious diseases, neuroscience and oncology.
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