E Government Initiatives in Vietnam

- Group 9

"The development of e-government is necessary. Thanks to ICT, Vietnam has saved thousands of billions VND for nearly 3 years
- Mr. Nguyen Thien Nhan
Deputy Prime Minister and Head of the National Steering Committee on ICT

Agenda
Overview of E-Govt. in Vietnam Mobile and Internet Penetration Vietnam Vs. World E-Govt. Organizational Structure Human Resources Major Portals and Projects Public E-governance services Connectivity Score Card Challenges and Future Road Map

E-Government in Vietnam
E Govt. is a unique platform in Vietnam to improve IT application and E-Govt. for state bodies in Vietnam Aims to provide a comprehensive and advanced fully integrated eGovt. Program to cater its citizen needs National Projects and programs focus on providing online information and public services making it more transparent and providing better services for people and business

Overview of ICT industry in Vietnam ICT industry has grown speedy in the last 5 years. IT Vietnam
industry revenue reached $3.7 billion in 2010, which include: Telecom industry $ 3.37 bn Software industry - $ 498 m Digital content industry - $ 180 m

Mobile Penetration Stats

Internet Penetration Stats

Allocates 20 bn VND 2005 to establish a e-govt. to streamline state admin services and to benefit the citizens

Nov 2003 Govt. opts for open source

E-transactions was started in April 2004

Devoted a total of VND 6.5 trillion to develop its electronic systems in April 2005

Vietnam started its five year journey towards e-govt. in Aug 2001

Time Line of egovernment Initiatives

Vietnam vs. the WORLD

From 126th in 2006 to 90th in 2010 Ranked 6th out of 10 in the Southeast Asian countries

70% of the state bodies have their own websites 80% of the administrative agencies have electronic websites
More than 60% of provincial-level state agencies have LAN network, over 90% use Internet

Institutional Mechanisms

Governmental Organization on ICT

Prime Minister National ICT Steering Committee Chair: Vice PM Other Ministries Ministerial IT Department Ministerial ICT Steering Committee

Ministry of Information & Communications Office of NICTSC

Provinces

Provincial IC Steering Committee Provincial ICT Department

4

Organization Structure of MIC

Ministry of Information & communication

Consultative Departments
- Department

Functional Boards
- Authority of Information Technology Application (AITA) - Authority of Information and Communications Technology Quality Control (PTQC) - Authority of Broadcasting and Electronic Information -Authority of Press & Publication - Authority of Foreign Information Service

Member Units
- Information Centre - Vietnam Internet Network Information Centre (VNNIC) - Vietnam Computer Emergency Response Team (VNCERT) - Centre for Press and International Communications Cooperation - Vietnam Institute of Software and Digital Content Industry - Information and Communication Public Management School

of Posts - Department of Telecom - Department of Information Technology - Department of Science and Technology - Department of Planning and Finance -Department of Legal Affairs -- Ministry Office

Program on IT human resource development Government Decree #64 on IT use in government ICT Strategy and vision

PM Decision #43 on 2008 IT Plan

ICT related Strategies and programs

Plan of Telecom and Internet Development

Master plan on Electronics

Vietnams digital content industry

Program of software industry in Vietnam

Human Resources

ICT Human Resources

Total number of employees: 261,000
Hardware Electronics 39% Telecom 31% Software 18% Digital Content 12%
Software Digital Content Hardware Electronics Telecom

Presently 93 universities, 156 junior colleges, 187 technical secondary schools in IT Area.

IT Human Capital Development

Build and incentive regulations for officers in charge of IT Training of CIO, IT Officers Enactment of regulations to enforce public servants to use IT

Major Projects, Portals

E-Custom Project
Initiated in 2002 Pilot project was launched in 2005 for 34 companies Aimed at utilizing the e-government to enhance the competitiveness of the business sector of Vietnam. Objective of the project : Simplify the procedures speed up the time needed for shipment of exported and imported goods The implementation has been slow and not well coordinated

Challenges faced during the project: Vision and will of the leadership Competence and eagerness of businesses in moving to e-custom The Custom department lacked capable IT experts Awareness of all involved people, from the custom to businesses and related organization is still very limited

Vietnam Customs in 2005

Vietnam Customs in 2011

Project 112 A Failure

Objective Building up the state administrative management
computerization system

Project Organization structure

Public E-Governance services

Business registration Construction license registration Tax Administration Drivers license registration Geographic Information Systems

Customs Management

Treasury & Budget Management

Internet for rural project

Government Portals

Public Services Statistics

Connectivity Score Card

2010

Challenges & Future Road map

Issues Public E-Governance services

Lack of interoperability among government bodies

Absence of a user-centric approach Digital Divide Availability of a skilled work-force Concentration of infra-structure only in metros Aspects of financial and legal systems still uncertain Corruption & lack of transparency

Future Road Map

2020
Integrated government (I-Gov.) Public E-services (inter-agencies) & Information Systems Fully Integrated

2015

Provide basic public e-services; Basically Integrated Info. System Effective exploitation of national databases

2010

Gov. manages and operates via Internet (e-mail, website, online conferences, 5 db.) Some online public services(e-form)