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Introduction of Pakistan Tobacco company Group (Formal versus Informal groups) Stages of group development Group performance & structure Group task Team & its types Effective teams Issues in managing teams Conclusion
Pakistan Tobacco Company Limited was incorporated in 1947 immediately after partition, when it took over the business of the Imperial Tobacco Company of India which had been operational in the subcontinent since 1905.
The first multi-national company to begin its operations in Pakistan. British American Tobacco (parent company) has been in business for over 100 years now. Marketing high quality brands for the millions of informed adults who choose to consume tobacco.
History of PTC:
Founded in 1947. First multinational company of Pakistan. Started from a single factory operations. Now it is involved in every aspect of cigarette production, from crop to consumer they have evolved and grown with Pakistan.
BRANDS
What is Group?
A group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility.
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Forming
Storming Norming
Performing
Storming
Definition: Stage 2 teams have moved past the early forming stages and are now encountering some disagreements and/or conflict. This is natural, but teams need to find effective ways to handle conflict before they can move on to stage 3. Group characteristics: Members of stage 2 teams tend to exhibit increased conflict, less conformity and jockeying for power.
Storming
Critical skills and activities: Stage 2 teams need to learn how to resolve conflict; clarify their roles, power, and structure; and build consensus through re-visiting purpose. Role of leader(s): Stage 2 teams need leaders and other team members who are willing to identify issues and resolve conflict.
Norming
Definition: Stage 3 teams have successfully moved out of the storming stage and are ready to move to a higher level of communication and problem-solving. Group characteristics: Members of stage 3 teams demonstrate an improved ability to complete tasks, solve problems, resolve conflict.
Norming
Critical skills and activities: Stage 3 teams need to learn to engage in more sophisticated problem-solving and decision-making, continue the use of effective strategies for conflict resolution and take greater levels of responsibility for their roles Role of leader(s): In stage 3, leaders become less directive, team members feel empowered, and multiple leaders emerge
Performing
Definition: Stage 4 teams are at the highest level of performance and can process their strengths and weaknesses while accomplishing their goals. Group characteristics: In stage 4, the team takes a flexible approach to roles and structures depending on the task at hand. The team is able to evaluate its effectiveness and views conflict is viewed as an opportunity. Stage 4 teams tend to be energetic, creative, and fun!
Adjourning:
The final stage of group development for temporary groups, during which group members are concerned with wrapping up activities rather than task performance.
Discussion Question?
What stage of group development is most important? A. Forming B. Storming C. Norming D. Performing
Group Tasks
Group Process
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Group Structure
ROLE A role refer to the behavior patterns expected of someone occupying a given position in a social unit. Role are generally oriented towards either getting work done or keeping group members happy
Group Structure
Norms All groups have normsstandards or expectations that are accepted and shared by a group s members
Group Structure
Conformity
The individuals want to be accepted by the group to which they belong ,they are susceptible to pressures to conform .
Group Structure
Status Systems Status systems are an important factor in understanding group. Status in a prestige grading , position, or rank within a group
Group Structure
Group size What s an appropriate size for a group?? Group size effects performance and satisfaction .. But the effect depend on what the group is supposed to accomplish. Research indicates that small groups are faster at completing tasks than are larger ones.
Group task
The impact of group processes on the performance & member satisfaction is moderated by task requirement The complexity & interdependence of tasks more information-process capacity---group process A group characterized by poor communication, weak leadership, high level of conflict,& the like, doesn't mean it will be low performing (when task is simple)
A Cohesive group
Communicates well with each other and has well defined norms, unity, respect, and trust among its members. Strengths and weaknesses; hopefully what one member lacks another will make up for.
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Teamwork
By Tayyaba Ishtiaq Mba-11-15
A team
Is a group of individuals who cooperate and work together to achieve a given set of objectives or goals.
Teamwork
Is close cooperation between cross-trained employees who are familiar with a wide range of jobs in their organization.
TYPES OF TEAMS..
A team from the same departments involved in efforts to improve work activities or to solve specific problems.
A team That works without a manager & responsible for a complete work process or segments.
A team that uses technology to link physically dispersed members in order to achieve a common goal
Why teams:
1. Achieve more with less. 2. Meet Cross Functional Challenges 3. Deal with Rapid Change 4. Engaging and Retaining the Best People 5. Build Mission Focused Team 6. Maximize Lessons Learned
Groups
Individual accountability Purpose and goals are shaped by manager Focus on individual goals
Teams
Individual and mutual accountability Purpose and goals are shaped by team leader with team members Focus on team goals
TEAMS IN PTC
Marketing The marketing arena within Pakistan Tobacco Company includes: Consumer Insights
TEAMS IN PTC
Finance Finance within Pakistan Tobacco Company includes: Setting and delivering against financial objectives
TEAMS IN PTC
Human Resources The HR arena within Pakistan Tobacco Company includes: Managing performance
TEAMS IN PTC
Corporate & Regulatory Affairs Media Relations Strategy & Planning Political Affairs
There is a clear communication amongst team members. They have a clear-cut vision about their tasks. They have the skills that compliment each other.
An effective team develops ways to share leadership roles and ways to share accountability for their work products, shifting the emphasis from the individual to several individuals within the team
An effective team has certain characteristics that allows the team members to function more efficiently and productively. Team members who participate in effective teams, more done in less time, make more profits, and gets more satisfaction.
Clear goals
High-performance
teams have goals to be achieved &members must set the goals the team wishes to accomplish!
'Pakistan Tobacco Company is committed to providing consumers with excellent products and to demonstrating that they are meeting their commercial goals in the manner expected of a responsible tobacco group in the 21st century.
RELEVANT SKILLS
Technical expertise Problem-solving and decision-making skills Interpersonal skills.
MUTUAL TRUST
Effective teams are characterized by high mutual trust among members. Means, members believe in the ability, character, and integrity of each other.
To service this exceptional growth in volume, our Teams played a significant role , coming out with flying colors, in not only meeting consumer demands but achieving new heights in productivity and cost savings through the process of high efficiency initiatives.
TEAM EFFECTIVENESS
Performance Behavioral Member Attitudes
,outputs
Outcomes
higher customer satisfaction(met client expectations) Better communication( information sharing beneficial)
sense of togetherness
sense of involvement
Higher More creativity & Sense of pride(feeling produtivity(more innovation(new ideas of effective teams) done with least generated) amount of resources)
The Company started its operations in Pakistan in 1947 and is the first multinational to lay feet in Pakistan. In 62 years it has grown from a company operating from a warehouse near Karachi port, employing more than 1,700 people.
Teams informal social relationship can help or hinder its effectiveness. Can formulate an implicit code of ethics Can establishing unacceptable behavior that is against the organizations standards and can even subvert its formal goals at times.
Another recent views shows that interpersonal interconnectedness actually attained their goals better and were more committed to stay together. organizations are recognizing the practical benefits of knowing the social networks within the team
Benefits
Communication and information exchange may be facilitated and increased New ideas and perspectives can be shared performance and attendance may be stimulated among workers Greater autonomy, variety, identity, significance and feedback for workers can occur
Benefits
Illusion of in vulnerability-creates excessive optimism and encourages extreme risk taking Stereotyped view-characterizes the opposition as too evil for genuine negotiation or too weak and stupid to effectively oppose to the groups purposes
Drawbacks
Disliking team members Mistrusting team members Communication problems Stress and tension
Conclusion
The key to PTC success is the quality of their people working in teams.